Please check your internet connection

[Mohammed33230727ksmm]

Please check your internet connection and try again.

[Topic changed to macOS as per later post by OP]

[Trevor.Dennis]

Hi Mohammed.  Seeing as you were able to start this thread, your Internet has to be working, but how good is it?

If this error came up while trying to use Generative Fill, then we know a lot of people are having problems because of the heavy traffic on the site, so try later.

If it is none of the above, then please provid much more detail about your issue.

[jane-e]

@Mohammed33230727ksmm 

Try this: Quit Photoshop and Relaunch. This resets the connection Photoshop has to the server.

Let us know if this works for you.

Jane

[CShubert]

Hi @Mohammed33230727ksmm could you share your workflow and what you were doing when this message popped up?  Are you still seeing this issue or has it been resolved using @jane-e suggestion?

[kushalpratap.rajawat]

well actually I am a Mac user and I have a subscription to all Adobe apps first I tried to use its cracked ver but it didn't work as  I actually blocked the adobe server  firewall using lulu's but now when I bought it and reinstalled everything genuine still  it shows the same error   but the issue persists 

[Kevin Stohlmeyer]

@kushalpratap.rajawat the fact that you attempted to use cracked software may have left breadcrumbs behind - always a risk with pirated software.

Uninstall the current installs with the Creative Cloud Desktop app, then run the Creative Cloud Cleaner tool to remove any remnants.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

If you still have issues - check your firewall settings. Not sure what "lulus" are.

[jane-e]

well actually I am a Mac user

By @Mohammed33230727ksmm

In addition to using the Cleaner tool, check your system for malware, as it is frequently included on pirated software.

Since you are a Mac user, I've edited your Topic from Windows to macOS for you.

Jane

[juan348143995wqd]

All you have to do is to turn off any firewall on your device and try again

[Artur33990208qgtr]

that really helped.

[DarkDeviL]

I have the same problem. I turned off the firewall on my computer. The result did not change. Is there any new information about the solution?

[DarkDeviL]

I realized that I was getting this error because I couldn't connect to Adobe servers. And I solved the problem by turning off the Windows firewall. Those who have the same problem can fix it by following the method I followed.

[Kevin Stohlmeyer · Accepted solution]

@DarkDeviL you dont have to turn off Windows Defender Firewall - just add Photoshop to the allowed list. Turning off is a pretty drastic/risky maneuver.

[Josie374868927okl]

I have added photoshop to allowed list but it stil said I need to check my internet , what should I do 

[Josie374868927okl]

and i have tried turn off the firewall as well,  but it still said that check your internet and try again 

[Jacob2830063472y4]

just use this - https://youtu.be/xdDQNUI96pg?si=ZtAvvg3DGY6W1Wxc

worked for me

[nguyễn38104846anvk]

it's working. Thank you so much!

[l0rriane]

You're the best! I'm facing this issue for a week now, I couldn't edit properly. Thanks to you!

[Melodi383566016daj]

I just bought it and had this issue, it fixed it, thank you

[nels_9728]

Perfect bro, It is worked

[Kevin Stohlmeyer]

@Jacob2830063472y4 isn't that the same as posted above?

[KLWGJewellery]

I have now paid for adobe photo shop and it did not resolve the problem so I am now going to cancel adobe photo shop 

[Kevin Stohlmeyer]

@KLWGJewellery The issue isnt with your software or your subscription. Check your firewall settings. They are blocking Firefly.