Ps Web doesn't export image successfully

[Robyn2786184565gl]

Cant download any images, corrupts the file and doesn't save properly

[Pete.Green]

Hi @Robyn2786184565gl ,

Sorry to hear about images not saving for you during export. 

What happens when you try to export?

What file type are you trying to export as?

Which browser are you working with?

Can you provide a sample of the image that didn't save properly?

I suppose worst case is you take a screenshot of the content so you don't lose at least the composite work. 

[default28952751344566]

unable to save image to laptop

[Pete.Green]

Sorry you can't save your files @default28952751344566!

What happens when you try to export?

What file type are you trying to export as?

Which browser are you working with?

I suppose worst case is you take a screenshot of the content so you don't lose at least the composite work. 

[default29075117vng81t]

I can't download my work.. I spent hours on it

[Pete.Green]

Arg, sorry to hear that @default29075117vng81t .

What happens when you try to export?

What file type are you trying to export as?

Which browser are you working with?

I suppose worst case is you take a screenshot of the content so you don't lose at least the composite work. 

[Arfan Arlanda]

can't save as file and keeps loading so long

[Pete.Green]

Hi @Arfan Arlanda 

Sorry your files aren't saving. How are you going about saving your file? Which file type are you saving as?

Which browser are you working on?

How much RAM is in your system?

[default28952751344566]

will not let me save after editing

[default28948488d62zwt]

I need to access some of the layers in the saved photoshop file but I only saved it as a creative cloud document to utilise the auto save. However, I cannot seem to download it as it is a large file.

[abrad032]

I'm not sure what I am looking for. My image will not save and it keeps telling me to report it.

[default28819514t4fp4i]

wont let me download

[CoryShubert]

Hi @default28819514t4fp4i is this the case for all your files, or did this just happen once? What happens when you try to download the file, what message or error do you see?

[default28799072edba87]

Freeze.

[CoryShubert]

Hi @default28799072edba87 sorry to hear this. What browser are you using and version, have you tried another one?

Are you able to open and save any files or is it just this one you have issues with?

[default29231233g70uoh]

it keeps giving me an error when trying to export in any format

[default29441738l6qbwg]

it wont download after its been edited and there is no blur tool

[CoryShubert]

Hi @default29441738l6qbwg sorry you are having issues.

Let's make sure your computer specs meet Ps web requirements:

https://helpx.adobe.com/photoshop/system-requirements-web.html

Have you restarted your computer and tried another supported browser?