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Ps Web doesn't export image successfully

New Here ,
Mar 27, 2023 Mar 27, 2023

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Cant download any images, corrupts the file and doesn't save properly

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Hi @Robyn2786184565gl ,

Sorry to hear about images not saving for you during export. 

What happens when you try to export?

What file type are you trying to export as?

Which browser are you working with?

Can you provide a sample of the image that didn't save properly?

I suppose worst case is you take a screenshot of the content so you don't lose at least the composite work. 

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New Here ,
Mar 25, 2023 Mar 25, 2023

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unable to save image to laptop

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Sorry you can't save your files @default28952751344566!

 

What happens when you try to export?

What file type are you trying to export as?

Which browser are you working with?

I suppose worst case is you take a screenshot of the content so you don't lose at least the composite work. 

 

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New Here ,
Mar 26, 2023 Mar 26, 2023

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I can't download my work.. I spent hours on it

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Arg, sorry to hear that @default29075117vng81t .

 

What happens when you try to export?

What file type are you trying to export as?

Which browser are you working with?

I suppose worst case is you take a screenshot of the content so you don't lose at least the composite work. 

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New Here ,
Mar 24, 2023 Mar 24, 2023

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can't save as file and keeps loading so long

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Hi @Arfan Arlanda 

Sorry your files aren't saving. How are you going about saving your file? Which file type are you saving as?

Which browser are you working on?

How much RAM is in your system?

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New Here ,
Mar 19, 2023 Mar 19, 2023

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will not let me save after editing

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New Here ,
Mar 18, 2023 Mar 18, 2023

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I need to access some of the layers in the saved photoshop file but I only saved it as a creative cloud document to utilise the auto save. However, I cannot seem to download it as it is a large file.

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New Here ,
Mar 21, 2023 Mar 21, 2023

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I'm not sure what I am looking for. My image will not save and it keeps telling me to report it.

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New Here ,
Mar 10, 2023 Mar 10, 2023

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wont let me download

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Adobe Employee ,
Mar 13, 2023 Mar 13, 2023

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Hi @default28819514t4fp4i is this the case for all your files, or did this just happen once? What happens when you try to download the file, what message or error do you see?

 

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New Here ,
Mar 09, 2023 Mar 09, 2023

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Freeze.

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Adobe Employee ,
Mar 09, 2023 Mar 09, 2023

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Hi @default28799072edba87 sorry to hear this. What browser are you using and version, have you tried another one?

 

Are you able to open and save any files or is it just this one you have issues with?

 

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New Here ,
Apr 03, 2023 Apr 03, 2023

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it keeps giving me an error when trying to export in any format

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New Here ,
Apr 17, 2023 Apr 17, 2023

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it wont download after its been edited and there is no blur tool

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Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

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Hi @default29441738l6qbwg sorry you are having issues.

 

Let's make sure your computer specs meet Ps web requirements:

https://helpx.adobe.com/photoshop/system-requirements-web.html

 

Have you restarted your computer and tried another supported browser?

 

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