"To access Firefly-powered features within Adobe apps, you must have genuine Adobe apps.

[Kevin31536085fdcy]

Hi, I am receiving the above message when trying to use generative fill in photoshop 25.9.1. It has been working fine up until now without any issues.

My subscription is via my place of work. My apps are genuine and are installed and updated via the Creative Cloud Desktop tool.

[Kevin Stohlmeyer]

@Kevin31536085fdcy are you enterprise or teams managed? Your admin may need to allow access to the services.

[Mark27181909s8ol]

Enterprise 

[DOLPHMEDIA-EDUedition]

I found out by experiment that it could be a connection issue. I am also on an enterprise account and once I switched my connection to a guest network it worked just fine (just a little slower)

[CShubert]

Hi @Kevin31536085fdcy , as @Kevin Stohlmeyer said below, it is possible your IT Admin has blocked this feature or not updated it.. check this thread and see if this applies to your situation:

https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative...

Thanks,

Cory - Photoshop Product Manager

[raja_faheem_0934]

free

[JWD_GD]

Did you ever find a fix to this? I am having the same problem at work. My organization has Enterprise and I have had no issues until now using generative fill, but today this message popped up.

[Mark27181909s8ol]

Ive never had any issues and keep getting this today - did you find a fix??

[Mark27181909s8ol]

 

[Mark27181909s8ol]

Looks like a common issue at the moment

[dave_5367]

please update if you got it fixed

[Mark27181909s8ol]

Hi all - my issues have been resolved. It was an issue Adobe end but believe all sorted now 👌🏻

[JWD_GD]

Yes, I just tried it and it's working now!

[JWD_GD]

Thanks for posting this! I had already contacted my IT department thinking it was an issue on our end and my next move was contacting Adobe support. It's good to know they're working on it.

[Jordi31364458m7d7]

Same ERROR here!!! I need help!!!

[Mohamad Firda29633702r5ua]

I think Adobe already fixed the issue. I just checked mine. It is all fine just now.

[GABRIELLE37391655yutl]

i'm having the same problem, please fix it adobeeeeeeeeeeeee

[Mohamad Firda29633702r5ua]

Same here. I faced the same issue just now. Yesterday was all good.

[leonardo_6106]

same for me

[Mohamad Firda29633702r5ua]

My colleague faced the same thing. So I can say it is Adobe's side problem. Adobe please fix this now!!! 😭

[Mohamad Firda29633702r5ua]

You may check as they already fixed it.

[TomasK741527457]

Still having this problem.

[HARUN OR22384472vcfr]

[Kevin Stohlmeyer]

@HARUN OR22384472vcfr see my post below.

[Rai Serrano]

I'm having this issue, I've reinstalled, confirmed my subscription and everything is ok but I'm still getting this anoying msg and doesn't let me work, I use this everyday, the whole day, this is ridiculous