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Unable to update Photoshop Beta

Community Beginner ,
Oct 22, 2023 Oct 22, 2023

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Unable to update Photoshop Beta and I suspect when Photoshop needs updating I'll have the same problem.

Screenshot 2023-10-23 121913.png

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Community Expert ,
Oct 22, 2023 Oct 22, 2023

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What exactly happens and when does it happen?

It looks like you are using the Creative Cloud desktop app.  Do you get thhe message as soon as you click on update?

image.png

 

Have you been keeping the beta version up to date?

Do you have the option to uninstall Photoshop beta?

image.png

If yes, do that and try to install again.

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Community Beginner ,
Oct 23, 2023 Oct 23, 2023

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When trying to update via the creative cloud app a couple of seconds goes by and I get that error message.  I've tried uninstalling and it asks if I wish to keep my settings then it tries to update and I get the error message again. I've tried unstalling using IObit unistaller and it says it's uninstalled but is still sitting there. My concern is that I will be unable to update my other Adobe apps. I'm not really concered about the beta app. I still use Photoshop 25.2. Thanks.

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Community Beginner ,
Oct 29, 2023 Oct 29, 2023

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I ended up uninstalling\Re-installing Creative Cloud. Problem resolved itself. Many thanks for the help.

Cheers

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