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Can't get rid of a screen that is blocking access to Creative Cloud App

New Here ,
Sep 15, 2024 Sep 15, 2024

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Neal7266_0-1726444521691.png

This screen showed up on my computer about a week ago and I can't delete it. I is preventing access to the Creative Clous App

Bug Unresolved
TOPICS
Web

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3 Comments
Community Expert ,
Sep 15, 2024 Sep 15, 2024

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Click on the X in the upper right corner to close it. You can open it back up by clicking on the "What's New" icon in the lower left.

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New Here ,
Sep 15, 2024 Sep 15, 2024

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Thank you for the reply, however, there is no X in the upper right corner, as there would normally be, and the only icon that is active is the "Read the update" button below the photo of a butterfly. We'll keep looking.

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New Here ,
Sep 15, 2024 Sep 15, 2024

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Semaphoric, I tapped around on the butterfly photo and, lo and behold, an X appeared. I was hidden until I tapped around. Needless to say, I will not be hunting for the "What's New" icon. Thanks again.

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