constantly prompted to add a library

[Tonasaka]

Photoshop Version 25.11.00
Windows 11 Pro
Version 23H2
OS build 22631.4037

My library panel continuously resets to the front panel (not my library) and I keep running into a prompt to add libraries to my adobe apps, followed by a pop tutorial that doesn't obey the "skip" command. But my libraries are already defined as well as my workspace. It's hard to say what causes it or when, it just seems to happen often and randomly. Instead of showing the color palettes of "my library", it defaults to the previous screen showing all libraries and presents this popup for "add libraries". 

Attached is a screenshot of the panel that pops up. After clicking done, it goes into another 3 step popup that will not skip unless clicked 2x or more.

This seems to be a bug, but is there a workaround? How to stop this?

[Mod: Moved to the bug section of the Photoshop forum]

[Mike32232381ugye]

These annoying messages keep showing up on all adobe apps. Everytime I open PS, AI or AE, I ALWAYS have to click through these when I go to use the library.  There's no way to disable it. They look like rich tooltips, but I have "Show Rich Tooltips" disabled. If they can't be disabled in the preferences, they should have a "don't show this again" checkbox.

V25.11.0
Windows 11 V23H2

 

[Sameer K]

Hey, @Tonasaka. Welcome to the Photoshop Community. I'll help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

In the Creative Cloud app, go to Help> About Creative Cloud and scroll down to find the version of the Libraries component.

I've tried closing and opening the Libraries panel without closing PS 25.11 on Windows. This might be workflow-specific behavior. Please try and share a detailed series of steps to trigger this behavior.

Awaiting to hearing from you. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

[Tonasaka]

Unable to find a specific Help > About Creative Cloud 

Today, I simply opened an existing PSD file I had previously worked on, Photoshop has not been shutdown, and the popups came again. My workspace is always preset when opening, which should include my library in all its colors. But instead, I get the pre-screen list of libraries and this prompt that requires 2x click for Done and 2x click to Skip.

Video attached 

[Tonasaka]

Here's a follow-up. I just shut down the comp. Then restarted. Opened Photoshop, then a previous document. The whole mess starts over again and I show all things, including the fact that Tool Tips are off, my workspace is preset, double clicks are required, etc. 

My library should simply open with my workspace, as it is part of my workspace. Instead, I get these options, tool tips, and tutorial processes.

[Tonasaka]

Another update. It seems that libraries and workspace don't sync.

I recreated my workspace. I ensured that my library was setup and showing colors. Then, I changed the library to a different library. Then, I 'reset' my workspace and the library did not update to the correct library.

I don't know if this is expected behavior, but it sure seems wrong. If I setup a workspace that includes a library of color paletters, one would think it would open by default with my workspace. Each workspace could have a different library associated with it, allowing the user to quickly jump from one job to another based on a workspace that was created for that specific task.

[Tonasaka]

I seem to recall that my libraries used to open all the time. I just checked Illustrator, and my library opens there - no problem. And, I have not been getting these popups with Illustrator. I use both Photoshop and Illustrator everyday. Sorry, it just dawned on me to add that detail and consider this cross reference.

[Tonasaka]

Follow-up. It happens from time to time in Illustrator too.

[Tonasaka]

@Sameer K Any update? I posted many details per your request. Apparently I forgot to @mention you.

[Tonasaka]

How to get rid of these persistent tutorials and tooltips?

Tooltips are turned off. My computer, running Win11, is fully updated. My Adobe Suite, is up to date.

I'm in and out of Photoshop and Illustrator, all day, daily. And these buggy notifications and tooltips just keep coming, over and over. I constantly have to re-initialize my library after trying to get rid of the buggers. I absolutely do not need these distractions in my day-to-day professional workflow. 

What am I missing?

[Tonasaka]

It's really disruptive, a distraction. It's buggy as hell.

[Tonasaka]

@Sameer K 
Any update. This issue is persistent and tooltips are turned off. I've reset to defaults and reset settings. I've turn off home screen and back on again. Nothing helps. Everything is up to date.

[Sameer K]

I am sorry for the delay in getting back to you. Thanks for sharing the details. Please try this:

1- In the Creative Cloud app, press CTRL + ALT + T  to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
2 - Check Windows Task Manager for any other processes related to Creative Cloud and end them.
3. Navigate to C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location.
4. Delete the "Creative Cloud Libraries" folder from both locations here:
C:\Program Files (x86)\Common Files\Adobe
C:\Program Files\Common Files\Adobe

5. Restart the computer & relaunch the Creative Cloud app. You will be prompted that an update is available if you don't have automatic updates set up already. 

Let me know how it goes. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

[Tonasaka]

@Sameer K 
Thank you. 
Seems I failed to post my response a couple of days ago, so here is an update.
I was able to follow all of your instructions. The only fail was #3...
"

3. Navigate to C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location.
"

In this location, there were no folders or files with the name “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx”.
I only found 3 folders like this:
com.adobe.ccx.fnft-3.5.0
com.adobe.ccx.start-2.7.2
com.adobe.ccx.start-2.16.0

If these need to be deleted for successful fix, please advise and I will proceed.

Otherwise, the fix did not work.

Thanks for the help and still hoping for a solution.

[Tonasaka]

@Sameer K 

Still having the issue. Constantly bombarded with tutorials and tooltips and a library that simply will not open when starting Photoshop or Illustrator. Followed the steps above and noted some issues regarding the fact there are no folders or files with CC_LIBRARIESS where you mentioned.

[ja5DF4]

This is so annoying!!!! It does not go away, even when i disable the Tool Tips. Constantly getting these annoying popups just to go in my library. When exactly are they going to fix this persistant annoying issue???

[Tonasaka]

I feel compelled to continuously reply to anyone to keep the thread active, after Adobe having auto prompted by email "has the issue been resolved", and responses from any staff that might be roaming the forums is fleeting. 

The issue has not been fixed and it's been going on sooooo long. Long before I ever brought it up and through at least one update. I just kept thinking and hoping it would get worked out.

[m5heath]

Driving me mad too - when are Adobe going to get round to fixing it?

[torimain]

I use the libraries and it still prompts me like I've never made one before. This is an issue that needs to get resolved.

[defaultzpeu5ebcubpi]

I'm having the same issue and came here looking for a solution.

[Stuart Gould]

I also came here looking for a solution. I have a brand new laptop with Win11. Up to date in every aspect. Installed PS, all up to date, as is Creative Cloud and everytime I use Photoshop, I get the messages about sharing and creating libraries. It's annoying the hell out of me. 

[Stuart Gould]

@Sameer K 

I would like to confirm that I have also tried these steps and also had the same issue as Tonasaka. Step 3, I did not have any folders that begain with "CC_LIBRARIES..." and only had three folders name differently. I have also followed the rest of the steps and reopened CC and then PS and still having the same prompt messgae appearing when I open my library. 

This is very frustrating!

[Sameer K]

Hey, @Stuart Gould & @Tonasaka. I am sorry for the delay. 

Please follow the steps shared above & for the 3rd step, slight correction in my response.

The correct location is as follows:
C:\Program Files\Common Files\Adobe\CEP\extensions
Delete all folders starting with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location.

Let me know how it goes. Thanks!

Sameer K

[Stuart Gould]

OK, seems odd...I was going to update this ticket before you replied. But I fixed it. The problem is. I actually have no real idea how. The main thing I did, was literally press every button - especially through all the Help Guides within PS. I don't know if it's linked ot a help guide but after doing that, when I now open PS and open the library - no messages. 

Unfortunately, that doesn't help everyone else...but it's fixed. I would say to everyone here. Open the Help Guides (top right of PS the magnifying icon and the one next to it, question mark in circle. Play around in there and it's gone). 

[Stuart Gould]

Scratch that - it's back again. Lasted a while, well, since my last message. Just opened PS and started a new project and straight away the messages start. Just going to do Step 3 etc again and see if that works. 

[Stuart Gould]

@Sameer K 

I have done the procedure and deleted those folders. Restarting CC and it did not state an update was available. I do have auto setup but I did a check for updates manually as well and nothing. I have reopened PS and the problem persists. 

Very frustrating!