Sameer K • Adobe Employee, Nov 21, 2024Nov 21, 2024
Hi All! We're observing the comments & tags.
Could a few of you please share the system info from Photoshop Help > System Info > Copy and paste it into a text document > upload and attach it here.
I have a new machine (7 months old), 64 gig memory, 10tb across 3 internal SSDs, Intel(R) Core(TM) i9-14900K 3.20 GHz, and so on, so it's reasonably fast. Running Win 11 Pro, scratch disk on a separate volume from boot disk, lots of empty/available disk space. All updates current to now. And yet - I consistently, irritatingly get this PS error (cannot open ACR) - a lot - if PS has been running for sometimes only 5 minutes, sometimes after 1/2 hour, sometimes 2 hours. Sometimes I can edit 10 files in a row, sometimes PS chokes on the first file since it was launched.
Quitting, relaunching PS resets the "clock" until the next time the error happens. After rebooting PS, the same file can open ACR, no problem (it's not the file).
Doesn't matter how large or how small the file is.
Running PS version 25.11.0 (Release).
I also have the current PS Beta installed, which also runs into the same error. This also happened when I had removed the beta.
I've uninstalled and reinstalled PS, I've reset my prefs, all to no avail.
Can someone help? Anyone else seeing this?
It's random, frequent but not predictable, and a huge interruption to work flow!
Hi Ged. I've actually done this a few times, and still get this very unwanted behavior... Happy to try again, but lacking confidence that this will cure the problem. Have you actually encountered this behavior? And if so, did resetting the prefs help? Thanks for responding!
If that doesn't help, can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread
Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.
Apologies - I reset all prefs, but not specifically ACR. Just did the reset, and will report back if that helped or not.
Question - when I answered "yes" to the dialog about resetting the prefs, I was then shown a general ACR settings dialog. I did not adjust any of the default values. Is that what should have happened next, vs. simply returning to PS?
Also, in ACR there were settings I had made that had to do with importing RAW files (from Nikon), but it's been a very long time since that was done. Making that set of changes way back correctly managed some import issues (but can't remember what those issues were). Hoping I didn't break something else as a result.
After ensuring that all drivers, apps, Win11 updates, have all been confirmed to be up to date, I followed the steps above to reset the ACR prefs. I did not do a complete uninstall, system clean using the Adobe tool, and then reinstall.
I still have PS Beta on the machine in a parallel installation.
Result? STILL getting the original error I reported; i.e. the problem still exists...
I have an extremely heavy work schedule, 4 major projects I need to edit and deliver ASAP, so a complete, clean reinstall is a huge chunk of time I'd prefer to not have to do right now.
Hello. After the last Photoshop update, when I want to open the photo as camera raw in both the latest version and the previous version, I get the error in the image. Unfortunately, I cannot work because of this error. How can I solve this problem urgently?
merhaba. son photoshop güncellemesi sonra hem en son versiyonda hem daha önceki versiyonda fotoğrafı camera raw olarak açmak istediğimde göreseldeki hatayı almaktayım . ve bu hata yüzünden iş yapamıyorum maalesef. bu sorunu acil şekilde nasıl çözebilirim?
Hold down the Command key and select Photoshop > Preferences > Camera Raw (macOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"
Is anyone else having issues with the Camera Raw filter after updating to Photoshop 2025? My Photoshop keeps freezing every time I try to open the filter. Thanks.
When I tried to open the Camera Raw filter in Photoshop, it said, " Could not complete the camera raw filter command because of a program error." I tried everything I could. I even got help from Adobe Help Center; they resolved the issue, but it returned in a few minutes. I am using Windows 11 Photoshop version 26.0.0
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
Hi, we're sorry about the trouble! Please go to the Help menu in Photoshop, then System info and copy the text. Paste the information as a reply here so that we can review the details.
Meanwhile, you can try re-installing Camera Raw using the installer available at this link: https://adobe.ly/4fbTOiF
Let us know if it makes a difference! Thanks, Nikunj
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from the file “MeasurementCore.8me” Median 26.0 - from the file “statistics.8ba” Mezzotint 26.0 - from the file “Standard MultiPlugin.8bf” Minimum 26.0 - from the file “statistics.8ba” MMXCore Routines 26.0 - from the file “MMXCore.8bx” Mosaic Tiles 26.0 - from the file “Filter Gallery.8bf” Multiprocessor Support 26.0 - from the file “MultiProcessor Support.8bx” Neon Glow 26.0 - from the file “Filter Gallery.8bf” Note Paper 26.0 - from the file “Filter Gallery.8bf” NTSC Colors 26.0 - from the file “NTSC Colors.8bf” Ocean Ripple 26.0 - from the file “Filter Gallery.8bf” OpenEXR 26.0 - from the file “Standard MultiPlugin.8bf” Paint Daubs 26.0 - from the file “Filter Gallery.8bf” Palette Knife 26.0 - from the file “Filter Gallery.8bf” Parametric Filter NO VERSION - from the file “MaterialFilter.8bf” Patchwork 26.0 - from the file “Filter Gallery.8bf” Paths to Illustrator 26.0 - from the file “Standard MultiPlugin.8bf” PCX 26.0 - from the file “PCX.8bi” Photocopy 26.0 - from the file “Filter Gallery.8bf” Picture Package Filter 26.0 - from the file “ChannelPort.8bf” Pinch 26.0 - from the file “Standard MultiPlugin.8bf” Pixar 26.0 - from the file “Pixar.8bi” Plaster 26.0 - from the file “Filter Gallery.8bf” Plastic Wrap 26.0 - from the file “Filter Gallery.8bf” Pointillize 26.0 - from the file “Standard MultiPlugin.8bf” Polar Coordinates 26.0 - from the file “Standard MultiPlugin.8bf” Portable Bit Map 26.0 - from the file “PBM.8bi” Poster Edges 26.0 - from the file “Filter Gallery.8bf” Radial Blur 26.0 - from the file “Standard MultiPlugin.8bf” Radiance 26.0 - from the file “Radiance.8bi” Range 26.0 - from the file “statistics.8ba” Render Color Lookup Grid 26.0 - from the file “Export3DLUT.8be” Reticulation 26.0 - from the file “Filter Gallery.8bf” Ripple 26.0 - from the file “Standard MultiPlugin.8bf” Rough Pastels 26.0 - from the file “Filter Gallery.8bf” Save for Web 26.0 - from the file “Save for Web.8be” ScriptingSupport 26.0 - from the file “ScriptingSupport.8li” Shear 26.0 - from the file “Standard MultiPlugin.8bf” Skewness 26.0 - from the file “statistics.8ba” Smart Blur 26.0 - from the file “Standard MultiPlugin.8bf” Smudge Stick 26.0 - from the file “Filter Gallery.8bf” Solarize 26.0 - from the file “Solarize.8bf” SP Substance Suite NO VERSION - from the file “MaterialSuite.8li” Spatter 26.0 - from the file “Filter Gallery.8bf” Spherize 26.0 - from the file “Standard MultiPlugin.8bf” Sponge 26.0 - from the file “Filter Gallery.8bf” Sprayed Strokes 26.0 - from the file “Filter Gallery.8bf” Stained Glass 26.0 - from the file “Filter Gallery.8bf” Stamp 26.0 - from the file “Filter Gallery.8bf” Standard Deviation 26.0 - from the file “statistics.8ba” Sumi-e 26.0 - from the file “Filter Gallery.8bf” Summation 26.0 - from the file “statistics.8ba” Targa 26.0 - from the file “Standard MultiPlugin.8bf” Texturizer 26.0 - from the file “Filter Gallery.8bf” Tiles 26.0 - from the file “Standard MultiPlugin.8bf” Torn Edges 26.0 - from the file “Filter Gallery.8bf” Twirl 26.0 - from the file “Standard MultiPlugin.8bf” Underpainting 26.0 - from the file “Filter Gallery.8bf” Vanishing Point 26.0 - from the file “VanishingPoint.8bf” Variance 26.0 - from the file “statistics.8ba” Water Paper 26.0 - from the file “Filter Gallery.8bf” Watercolor 26.0 - from the file “Filter Gallery.8bf” Wave 26.0 - from the file “Standard MultiPlugin.8bf” WIA Support 26.0 - from the file “WIASupport.8li” Wind 26.0 - from the file “Standard MultiPlugin.8bf” Wireless Bitmap 26.0 - from the file “WBMP.8bi” ZigZag 26.0 - from the file “Standard MultiPlugin.8bf”
Optional and third party plugins: NONE
Duplicate and Disabled plugins: NONE
Plugins that failed to load: NONE
Unified Extensibility Platform - Extensions:
Home Screen (Loaded) 7.9.0.53 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-7.9.0\" CmdN: 1.21.3 UAB: 2.18.0-8 Loaded at: 106 ms - launch time impact: 27 ms ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder" Loaded at: 9735 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 30.15.0.0 - from the file "Required Folder" In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder" Loaded at: 112 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.46.0.0 - from the file "Required Folder" Loaded at: 8817 ms - launch time impact: 1 ms CC Libraries Panel (Prepared) 4.6.80.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\" CAPTURE: 2.0.41 STOCK: 4.2.4 Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder" Loaded at: 9736 ms - launch time impact: 1 ms Photoshop Adjustments Panel (Loaded) 2.2.6.0 - from the file "Required Folder" Loaded at: 9737 ms - launch time impact: 1 ms Photoshop UXP Export-As (Prepared) 5.11.0.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 4.4.27.0 - from the file "Required Folder" Loaded at: 9737 ms - launch time impact: 0 ms Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder" Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 5214 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 5214 ms - launch time impact: 0 ms Discover Panel (Loaded) 2409.107.0.19 - from the file "Required Folder" Loaded at: 9739 ms - launch time impact: 22 ms Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder" Scan time: 0 ms - entries: 26
Extensions:
Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\index.html” com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\extensions\stock-panel-licensing\index.html” com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\extensions\capture\capture.html” Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html” Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_80\manager.html”