Participant

P: Could not initialize Photoshop because of a disk error

Forum|Forum|4 years ago
October 26, 2021
30 replies
21666 views

Hello,

I've installed the Adobe Creative Cloud on a PC.

- Windows 10 Professional 21H1

- AMD Ryzen 5 3600 6-Core Processor 3.60 GHz

- RAM 16 Go

- 156 Go of space disk remaining on the SSD

Illustrator and InDesign launch perfectly, but Photoshop (v23.0) doesn't.
I've tried to uninstall it to install an older version (22.5.2) but I always get the same message : "Could not initialize Photoshop because of a disk error" ("Impossible d'initialiser Photoshop en raison d'une erreur de disque" in French).

I tried to uninstall and install it again, to reboot the PC. I also tried to change the disk with ctrl + alt, but nothing appears but the error message.

Can you please help me with this error, this is the only PC with this problem in my company.

Thanks in advance

Windows

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M

MarlexenAuthor

Participant

Thank you so much. I installed the Media Pack but it didn't work at firt. Then I used the Adobe Cleaner and it finally worked. Have a great day and thanks everyone for the help and suggestions!

zouler

Inspiring

So, as you can see, i cannot open the application without getting an error. Please help me out here. the issue happens on windows 10.

J

J453

Legend

This issue is fixed by installing the Media Feature Pack list for Windows N edition: https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a

C

chris.photo.83

Participant

bonjour, suite a la nouvelle mise a jour j ai ça en fin de demarage logiciel une idee ,merci

S_Gans

Community Expert

Hi. Please include a screenshot or more complete explanation.

Adobe Community Expert / Adobe Certified Instructor

L

lancep97956778

Participating Frequently

Can confirm this accepted resolution fixed my issues posted here:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/could-not-initialize-photoshop-because-of-a-disc-error/idc-p/12477951#M28486

and here:

https://community.adobe.com/t5/camera-raw-bugs/ps-v23-camera-raw-v14-could-not-initialize-photoshop-because-of-a-disc-error/idi-p/12477765#M2067

L

lancep97956778

Participating Frequently

I updated to v23 this morning and received two errors, the first being about the preferences file being invalid (deleted) despite telling photoshop to import previous settings (which it did, according to what I could find my my windows %appdata% folder for Photoshop 2022).

The second and persistent error is "Could not initialize photoshop because of a disc error".

I had it remove old versions when I updated, so I just figured I'd reinstall the old version until I could get v23 sorted out. I got the same two errors with the old version as well.

Solutions I've found online (google - and this forum) which have proven unfruitful or non-applicable:

1. scratch disks

2. bad preferences

3. bad plugins

1. I do not believe it to be an error related to disk space available; my C drive has 130gb free and the previously used scratch disc is an empty 1TB SSD.

I *cannot* get to the scratch disk settings via holding alt or alt+ctrl or whatever it is, because photoshop cannot even initialize to get to that point.

2. I have completely wiped preferences and attempted to re-start photoshop. This error does not even allow photoshop to finish building its prefs file/folder structure. There is *no* prefs file to delete.

3. See number two. Fresh install, no third party plugins installed (though I did have PPW panel plugin installed before I updated. I have not attempted to reinstall it since photoshop doesnt run at all)

I have reinstalled from scratch and rebooted the PC. The error persists.

Any ideas would be welcome, as would some form of contact from an actual Adobe customer support agent willing to work with me, rather than point me at the three solutions above.

L

lancep97956778

Participating Frequently

Found the solution here:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-could-not-initialize-photoshop-because-of-a-disk-error/idi-p/12475738

Windows was missing the "Media Feature Pack". After installing that and uninstalling/reinstalling photoshop (and camera raw v14 with it) everything works as intended.

C

CINTIAE

Participant

Buenas tardes al abrir ps me dice no se a podido inicializar ps porque ha habido un error de disco, pasó esto luego de la actualización

nikunj.m

Community Manager

Hi,

We're sorry about the trouble with Photoshop due to the disk error. I'm merging your post with an ongoing discussion regarding this issue. Please try the fix suggested on the thread & let us know if it helps.

Regards,

Nikunj

L

lancep97956778

Participating Frequently

2nd update:

I have been able to confirm that there's an issue with the camera raw v14.0 that installed along with photoshop v23.

Following all instructions here *to the letter*:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

I made backups as instructed and then cleaned up the current installation of Camera Raw 14, essentially wiping it off of my system.

I found that photoshop still runs in this state, but has no RAW support.

It should be noted that the CC desktop app also no longer lists Camera Raw as being installed.

I then downloaded v13.1 & 14.0 installers here:

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

I confirmed after installing v13.1 that photoshop v23 has *buggy* raw support in this state; Camera Raw 13.1 sometimes crashes Photoshop v23. I cannot say that this is entirely unexpected, just making a note of it.

I should also note here that the CC desktop app nor the CC cleaner app recognize that v13.1 is installed.

I installed v14.0 again (renaming the v13.1 plugin file to "Camera Raw.8biOLD" again first) and confirmed that once again photoshop gives me the error about an invalid (deleted) preferences file. A second launch displays the next error, unable to initialize due to disc error.

Switching the Camera Raw plugin filenames back around so that the v13.1 is enabled and v14.0 disabled, photoshop launches successfully.

Again, note that CC desktop app still does not list Camera Raw as installed.

--- THERE IS A PROBLEM WITH CAMERA RAW v14.0, at least on some installations ---

System:

Windows 10 Enterprise N 10.0.19042 Build 19042

Intel Core i7-7700k

32GB Ram

Nvidia Quadro P2000, driver 30.0.14.7141

Mohit Goyal

Community Manager

Hi there,

We're sorry for the disk error issue. Could you please uninstall Photoshop completely from your machine, restart your machine and reinstall it via Adobe Creative Cloud Desktop app. Let us know if that helps.

Also, are you using an enterprise or individual user license for Photoshop?

Thanks,

Mohit

M

mubeen5E05

Participant

having same issue if anyone cane resolve.