Generative AI fail - "We've encountered an issue and can't complete...." when background is black

[PaulCWilliams]

I use a macbook pro, OS version 15.0.1.

Adobe Photoshop 26..0.0

In adobe, when i try to do an AI generative fill i get the error messag "We've encountered an issue and can't complete your request at this time. Please try again later."

I tried a different internet connection, still no luck.

It's been like this for two days - since the last update.

Thanks.

[FLORENCIA25155671urn5]

Yes I got this error too when applying new tools (Remove Tooll/Find Distraction/People) as per screenshot attached.

I hope Adobe can release the update for solve this issue.

[mlucas21]

I have members of my team with the same issue you're experiencing Paul.  Not sure the cause yet, investigating.  I was hoping Adobe would respond to your question.

[PaulCWilliams]

I just want to clarify, i'm getting this error after creating a new, untitled, unsaved document. 

[PaulCWilliams]

10/26/24 ➤ I captured a video of the error here ➤ https://www.youtube.com/watch?v=c58mbk6a0Zg and attached below.

[PaulCWilliams]

10/26/24 - A new twist ➤ The AI fails when the background layer is black. But the AI WORKS if the background layer is white :right_arrow: https://www.youtube.com/watch?v=XazKcoYrpJQ :left_arrow: Watch the video here

[PaulCWilliams]

I resolvd this (sort of). 

It won't do generative fills on a totally black background (#000000) but if you nudge it up just a tad above black (#050505) it works fine every time.

[PaulCWilliams]

On this end, the generative fill is not working on a flat black background (#000000), but if you raise it to #050505 the generative AI works.

[davescm]

@PaulCWilliams I'll edit your bug title to reflect that new info

Dave