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Generative AI fail - "We've encountered an issue and can't complete your request at this time."

Community Beginner ,
Oct 20, 2024 Oct 20, 2024

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I use a macbook pro, OS version 15.0.1.

Adobe Photoshop 26..0.0

 

In adobe, when i try to do an AI generative fill i get the error messag "We've encountered an issue and can't complete your request at this time. Please try again later."

 

Screenshot 2024-10-20 at 9.05.19 PM.jpg

I tried a different internet connection, still no luck.

It's been like this for two days - since the last update.

 

Thanks.

Bug Unresolved
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macOS

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5 Comments
Explorer ,
Oct 20, 2024 Oct 20, 2024

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Yes I got this error too when applying new tools (Remove Tooll/Find Distraction/People) as per screenshot attached.

I hope Adobe can release the update for solve this issue.Error When apply Find Distraction.jpg

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New Here ,
Oct 22, 2024 Oct 22, 2024

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I have members of my team with the same issue you're experiencing Paul.  Not sure the cause yet, investigating.  I was hoping Adobe would respond to your question.

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Community Beginner ,
Oct 22, 2024 Oct 22, 2024

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I just want to clarify, i'm getting this error after creating a new, untitled, unsaved document. Screenshot 2024-10-22 at 9.01.52 PM.jpg

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Community Beginner ,
Oct 26, 2024 Oct 26, 2024

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10/26/24 ➤ I captured a video of the error here ➤ https://www.youtube.com/watch?v=c58mbk6a0Zg and attached below.

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Community Beginner ,
Oct 26, 2024 Oct 26, 2024

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LATEST

10/26/24 - A new twist ➤ The AI fails when the background layer is black. But the AI WORKS if the background layer is white :right_arrow: https://www.youtube.com/watch?v=XazKcoYrpJQ :left_arrow: Watch the video here

 

 

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