generative AI Photoshop doesn't work

[LINIMINI]

generative AI Photoshop doesn't work

I'm trying to do a very simple operation that I've done many times already - remove a very obvious object. It said something went wrong and it doesn't work):

[J E L]

Hi, @LINIMINI, can you give us more info? Are you using Photoshop on the web or the desktop app? Can you share screenshots of what you are experiencing? How large and complex is the object you want to remove? Does the remove tool work?

[LINIMINI]

A fairly basic operation - remove the logo

I've done it hundreds of times before, from much more complex images

[J E L]

Okay, thanks for that extra info. It works fine for me with a similar image. So, maybe it's your browser cache or something? Or that particular file? Is the right layer selected? I'm not sure what the issue might be, since it always worked for you before and the only outlier is this particular image. Maybe a system reboot will resolve things?

[LINIMINI]

Thanks!

What do you mean by system reboot? 

and it doesn't work also for stuff that worked before 😞 

[J E L]

Oh, I mean to shut everything down, close all programs, fully quit Creative Cloud if it's running in the background, and restart your computer.

[LINIMINI]

I tried 😞

[J E L]

Okay, did you try another browser? Chrome or Edge? Otherwise, I'm out of ideas, but maybe others will come along with some suggestions for you. Fingers crossed...