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generative AI Photoshop doesn't work

New Here ,
Aug 03, 2024 Aug 03, 2024

generative AI Photoshop doesn't work

 

I'm trying to do a very simple operation that I've done many times already - remove a very obvious object. It said something went wrong and it doesn't work):

Bug Unresolved
TOPICS
Web , Windows
343
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7 Comments
Community Expert ,
Aug 03, 2024 Aug 03, 2024

Hi, @LINIMINI, can you give us more info? Are you using Photoshop on the web or the desktop app? Can you share screenshots of what you are experiencing? How large and complex is the object you want to remove? Does the remove tool work?

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New Here ,
Aug 03, 2024 Aug 03, 2024

A fairly basic operation - remove the logo

I've done it hundreds of times before, from much more complex images

Linor38114426qtx6_0-1722702218015.pngexpand image

 

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Community Expert ,
Aug 03, 2024 Aug 03, 2024

Okay, thanks for that extra info. It works fine for me with a similar image. So, maybe it's your browser cache or something? Or that particular file? Is the right layer selected? I'm not sure what the issue might be, since it always worked for you before and the only outlier is this particular image. Maybe a system reboot will resolve things?

 

JEL_1-1722702920657.pngexpand image

 

JEL_0-1722702908502.pngexpand image

 

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New Here ,
Aug 03, 2024 Aug 03, 2024

Thanks!

What do you mean by system reboot? 

and it doesn't work also for stuff that worked before 😞 

 

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Community Expert ,
Aug 03, 2024 Aug 03, 2024

Oh, I mean to shut everything down, close all programs, fully quit Creative Cloud if it's running in the background, and restart your computer.

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New Here ,
Aug 03, 2024 Aug 03, 2024

I tried 😞

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Community Expert ,
Aug 03, 2024 Aug 03, 2024
LATEST

Okay, did you try another browser? Chrome or Edge? Otherwise, I'm out of ideas, but maybe others will come along with some suggestions for you. Fingers crossed...

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