P: Photoshop 26.5 Cannot download Neural Filters (#cso_202504010031)

[Jens29566217xzhy]

Hi, I cannot download Neural Filter before and after Update 26.5. By click on the download button you see the download for one second, that's all. The download doesn't start.

[Lydia25117064r8sn]

Having the same issue on MacOS PS24. Photoshop already has Full Disk Access 

[nikunj.m]

Hi, please try updating Photoshop to the latest version (26.5) and check if the issue persists. If it does, let us know the macOS version you're working on.

Thanks,
Nikunj

[Lydia25117064r8sn]

I've downloaded Photoshop 26.5 and the issue persists. MacOS Ventura 13.1 (22C65)

[elysechia]

Hi everyone,

I'm using Photoshop 2025 on macOS and having trouble with Neural Filters. When I click the "Download" button for a filter, the window briefly shows "Starting download" and then closes by itself. The filter never actually downloads.

There’s no error message, and I’ve already tried uninstalling, reinstalling, restarting Photoshop, rebooting my Mac, and checking my internet connection, but nothing has worked so far.

Is this a known issue on macOS? Does anyone know how to fix it?

Thanks for your help!

[Colin5EF1]

I have used neural filters in the past, and have downloaded and used the ones I needed without any issue.

However, when I now try and download a new filter it just immediately stops the download.

I've tried all of the standard fixes to this, such as deleting the plugin folder, changing the temp folder and running in admin mode, but none of them work. If I completely delete the plugin folder I can't even download the filters I was using a minute ago, although they enabled again if I put the folder back.

Any ideas? I've wasted 2 hours on this problem already. Photoshop version is updated and is 26.5. Thanks

[Ged_Traynor]

@Colin5EF1 just tested on my system have can confirm the issue, another person reported the issue earlier as well

https://community.adobe.com/t5/photoshop-ecosystem-bugs/neural-filters-fail-to-download-on-macos/idi...

Edit: even downgrading to the previous version 26.4.1 makes no difference

[Aleke]

Hi @elysechia! Welcome to the community!

To fix the issue with Neural Filters, let's try this: head to the Neural Filters location, delete them manually, and then redownload them. On a Mac, you can find the location here: ~/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/version/Internal/com.adobe.nfp.gallery/PluginData

Give this a shot and let me know if it helps. Thanks!

Cheers, Alek 😊

[Ged_Traynor]

@Aleke I tried your suggestion on 2 Windows PC's and still can't download the filters, Photoshop version 26.5, there seems to be a lot of people reporting the same issue

[Sameer K]

Hey, @Jens29566217xzhy. Welcome to the Photoshop Community. The team is aware of this system outage and is working on this. Please feel free to check up on this after a few hours: https://status.adobe.com/

Thanks!
Sameer K

[elysechia]

Hi @Aleke ,

Thanks for your help! It finally works.

Appreciate it!

Elyse

[Sameer K]

Update: The service was restored, and the issue has been fixed. Please feel free to start a new thread if you still have issues downloading the Neural filters. 

Thanks!

Sameer K

[gerrit85845729]

I see that service was restored on April 1, but I'm having the issue today. HELP!