P: 24.0.0 crashes whenever 'Decontaminate Colours' is selected in Select and Mask

[matthusmith]

Hi

Photoshop 24.0.0, macOS 13.0.1. Photoshop closes immediately whenever I try to tick the 'Decontaminate Colours' checkbox after refining with 'Select and Mask'. Does anyone have any idea on fixes?

Thanks

[matthusmith]

Oh, and I'm not sure how relevant this is but, I'm on an M1 Macbook Pro, so using the ARM achitecture.

[J453]

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

[J453]

Engineering is looking into this issue. Thanks!

[Napologetic]

Happening on Intel Macs too... this is so annoying. Photoshop feels like it has devolved. 

[Andre Coelho PT]

I'm having the same problem since version 24.0.0 and now in 24.1.0 too. No resolution for this problem since the launch of 2023 version....

[PECourtejoie]

Hi, could @matthusmith @Andre Coelho PT @Napologetic  and all affected users go to their Creative Cloud app, click the check for update button, and if available, update Photoshop to 24.1.1, which is supposed to fix this issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Please report if the update solves your problem.

[Andre Coelho PT]

Problem solved with this new update.
Thank you! 

[Andre Coelho PT]

In some images, the problem remains...

[Mohit Goyal]

Hi all,

We're happy to announce the release of Photoshop 24.1.1. This update includes the fix for this issue. To see the list of all fixed issues, click here

To update Photoshop to 24.1.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

Let us know if the update resolves the problem for those affected, and share your feedback.

Thanks,

Mohit

[PECourtejoie]

@Andre Coelho PT  can you try to find what those images that still ahve the issue have in common? a given size, setting, rules, etc. so that   @Mohit Goyal can report those findings to the team.

[Napologetic]

thank you, 24.1.1 definitely has fixed the issue as far as i can see.

I used the original file that was experiencing the issue, tried before and after the update to confirm this fix worked.

[Andre Coelho PT]

I can confirm that now is everything ok!

[PECourtejoie]

Thank you, @Andre Coelho PT had you updated to 24.1.1 when you made your beforelast message?

[Andre Coelho PT]

Yes, the problem was solved only with the version 24.1.1.

Thanks fou your attention, @PECourtejoie!