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matthusmith
Participant
November 15, 2022

P: 24.0.0 crashes whenever 'Decontaminate Colours' is selected in Select and Mask

  • November 15, 2022
  • 14 replies
  • 5529 views

Hi

Photoshop 24.0.0, macOS 13.0.1. Photoshop closes immediately whenever I try to tick the 'Decontaminate Colours' checkbox after refining with 'Select and Mask'. Does anyone have any idea on fixes?

Thanks

    This topic has been closed for replies.

    14 replies

    Andre Coelho PT
    Andre Coelho PT
    Participating Frequently
    January 22, 2023
    Yes, the problem was solved only with the version 24.1.1.

    Thanks fou your attention, @PECourtejoie!

      PECourtejoie
      Community Expert
      PECourtejoieCommunity Expert
      Community Expert
      January 21, 2023

      Thank you, @Andre Coelho PT had you updated to 24.1.1 when you made your beforelast message?

      Andre Coelho PT
      Andre Coelho PT
      Participating Frequently
      January 20, 2023

      I can confirm that now is everything ok!

        Napologetic
        Napologetic
        Participating Frequently
        January 20, 2023

        thank you, 24.1.1 definitely has fixed the issue as far as i can see.

         

        I used the original file that was experiencing the issue, tried before and after the update to confirm this fix worked.

         

         

          PECourtejoie
          Community Expert
          PECourtejoieCommunity Expert
          Community Expert
          January 20, 2023

          @Andre Coelho PT  can you try to find what those images that still ahve the issue have in common? a given size, setting, rules, etc. so that   @Mohit Goyal can report those findings to the team.

          Mohit Goyal
          Community Manager
          Mohit GoyalCommunity Manager
          Community Manager
          January 20, 2023

          Hi all,

           

          We're happy to announce the release of Photoshop 24.1.1. This update includes the fix for this issue. To see the list of all fixed issues, click here

           

          To update Photoshop to 24.1.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

           

          Let us know if the update resolves the problem for those affected, and share your feedback.

           

          Thanks,

          Mohit

          Andre Coelho PT
          Andre Coelho PT
          Participating Frequently
          January 19, 2023

          In some images, the problem remains...

          Andre Coelho PT
          Andre Coelho PT
          Participating Frequently
          January 19, 2023

          Problem solved with this new update.
          Thank you! 

            PECourtejoie
            Community Expert
            PECourtejoieCommunity Expert
            Community Expert
            January 19, 2023

            Hi, could @matthusmith @Andre Coelho PT @Napologetic  and all affected users go to their Creative Cloud app, click the check for update button, and if available, update Photoshop to 24.1.1, which is supposed to fix this issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

            Please report if the update solves your problem.

            Andre Coelho PT
            Andre Coelho PT
            Participating Frequently
            January 10, 2023

            I'm having the same problem since version 24.0.0 and now in 24.1.0 too. No resolution for this problem since the launch of 2023 version....

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