P: AMD Radeon RX 5700 is not detected

Report · Dec 13, 2020

Hi guys,

Photoshop 2021 is not detecting AMD Radeon RX 5700 for some reason. I can see it in illustrator 2021. This is causing some major issues as Photoshop became unusable.
I have the latest BIOS, GPU drivers, fresh installation of drivers - removing existing drivers with DDU.

Something that caught my attention is that the Sniffer is crashing in the system log (The GPU Sniffer crashed on 13/12/2020 at 20:45:33). I've tried to run it sniffer.exe - but it does nothing just two initial lines in the terminal and then just exits.

I've reinstalled Photoshop and removed my profile settings.

Can anyone advise, please?

System info:

Adobe Photoshop Version: 22.1.0 20201125.r.94 2020/11/25: 4b16c876033 x64
Number of Launches: 0
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.662
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3600 MHz
Built-in memory: 49103 MB
Free memory: 31487 MB
Memory available to Photoshop: 44981 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.34.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.71.1
- Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Live Edit Client SDK Version: 3.77.11
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 0
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
The GPU Sniffer crashed on 13/12/2020 at 20:45:33
"4.6"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8152
glgpu[0].GLName="AMD Radeon RX 5700"
glgpu[0].GLVendor="AMD"
glgpu[0].GLDriverVersion="27.20.14501.28009"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\amdxc64.dll"
glgpu[0].GLDriverDate="20201204000000.000000-000"
glgpu[0].GLRenderer="AMD Radeon RX 5700"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 2.1 AMD-APP (3188.4)"
clgpu[0].CLDeviceVersion="2.0"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8573
clgpu[0].CLName="gfx1010"
clgpu[0].CLVendor="AMD"
clgpu[0].CLBandwidth=3.990000e+11
clgpu[0].CLCompute=3611.868600
clgpu[0].CLRawDeviceName=gfx1010
clgpu[0].CLRawDeviceVendor=Advanced Micro Devices, Inc.
clgpu[0].CLRawPlatformName=AMD Accelerated Parallel Processing
clgpu[0].CLRawPlatformVendor=Advanced Micro Devices, Inc.
nativegpu[0].NativeName="29471:AMD Radeon RX 5700"
License Type: Subscription
Serial number: 94070424544945712623
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\Beast\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 893.2G, 496.0G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/10/13-07:15:59 79.624517 79.624517
AdbePM.dll PatchMatch 2020/09/29:17:00:06 1.624362 1.624362
AdobeLinguistic.dll Adobe Linguisitc Library developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/08/08-01:12:48 79.395135 79.395135
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.1.0.68.49183
AdobeSVGAGM.dll AdobeSVGAGM 79.623146 79.623146
AdobeXMP.dll Adobe XMP Core 2020/10/15-17:48:32 79.164527 79.164527
AdobeXMPFiles.dll Adobe XMP Files 2020/10/15-17:48:32 79.164527 79.164527
AdobeXMPScript.dll Adobe XMP Script 2020/10/15-17:48:32 79.164527 79.164527
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/10/13-07:15:59 79.624517 79.624517
AID.dll AID DLL 1.0.0.12
AIDE.dll AIDE 2020/09/03-11:27:35 79.623792 79.623792
ARE.dll ARE 2020/10/13-07:15:59 79.624517 79.624517
AXE8SharedExpat.dll AXE8SharedExpat 2020/08/01-01:08:32 79.622927 79.622927
AXEDOMCore.dll AXEDOMCore 2020/08/01-01:08:32 79.622927 79.622927
Bib.dll BIB 2020/10/13-07:15:59 79.624517 79.624517
BIBUtils.dll BIBUtils 2020/10/13-07:15:59 79.624517 79.624517
boost_date_time.dll photoshopdva 14.0.0
boost_filesystem.dll photoshopdva 14.0.0
boost_program_options.dll photoshopdva 14.0.0
boost_regex.dll photoshopdva 14.0.0
boost_system.dll photoshopdva 14.0.0
boost_threads.dll photoshopdva 14.0.0
CoolType.dll CoolType 2020/10/13-07:15:59 79.624517 79.624517
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
DirectML.dll DirectML Redistributable Library 1.0.200514-0504.1.redist-dml-2.1.0.dcd3712
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 14.0.0
dvaappsupport.dll photoshopdva 14.0.0
dvaaudiodevice.dll photoshopdva 14.0.0
dvacore.dll photoshopdva 14.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 14.0.0
dvamediatypes.dll photoshopdva 14.0.0
dvametadata.dll photoshopdva 14.0.0
dvametadataapi.dll photoshopdva 14.0.0
dvametadataui.dll photoshopdva 14.0.0
dvanet.dll photoshopdva 14.0.0
dvaplayer.dll photoshopdva 14.0.0
dvascripting.dll photoshopdva 14.0.0
dvatransport.dll photoshopdva 14.0.0
dvaui.dll photoshopdva 14.0.0
dvaunittesting.dll photoshopdva 14.0.0
dvavulcansupport.dll photoshopdva 14.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-4.1.4.7
dynamiclink.dll photoshopdva 14.0.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icudt66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icuuc66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2020/06/29-16:59:49 79.275695 79.275695
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.1.0.68.49183
mediacoreif.dll photoshopdva 14.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.3.20200515.1.eb5da13
MPS.dll MPS 2020/09/18-01:10:24 79.624152 79.624152
onnxruntime.dll Microsoft® Windows® Operating System 1.3.20200515.1.eb5da13
opencv_world440.dll OpenCV library 4.4.0
Photoshop.dll Adobe Photoshop 2021 22.1
Plugin.dll Adobe Photoshop 2021 22.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.0.0.80
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2021 22.1
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.623146 79.623146
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 16.0.0.4539038 16.0.0.4539038
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-4.1.4.7

Required plugins:

Accented Edges 22.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 22.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 22.1 - from the file “Filter Gallery.8bf”
Average 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Average.8bf”
Bas Relief 22.1 - from the file “Filter Gallery.8bf”
BMP 22.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 13.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 13.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 22.1 - from the file “Filter Gallery.8bf”
Charcoal 22.1 - from the file “Filter Gallery.8bf”
Chrome 22.1 - from the file “Filter Gallery.8bf”
Cineon 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Cineon.8bi”
Clouds 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Clouds.8bf”
Color Halftone 22.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 22.1 - from the file “Filter Gallery.8bf”
Conté Crayon 22.1 - from the file “Filter Gallery.8bf”
Craquelure 22.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 22.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 22.1 - from the file “Filter Gallery.8bf”
Crystallize 22.1 - from the file “Standard MultiPlugin.8bf”
Cutout 22.1 - from the file “Filter Gallery.8bf”
Dark Strokes 22.1 - from the file “Filter Gallery.8bf”
De-Interlace 22.1 - from the file “Standard MultiPlugin.8bf”
Dicom 22.1 - from the file “Dicom.8bi”
Difference Clouds 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Clouds.8bf”
Diffuse Glow 22.1 - from the file “Filter Gallery.8bf”
Displace 22.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 22.1 - from the file “Filter Gallery.8bf”
Eazel Acquire 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “EazelAcquire.8ba”
Entropy 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Export Color Lookup Tables 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Export3DLUT.8be”
Extrude 22.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “FastCore.8bx”
Fibers 22.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 22.1 - from the file “Filter Gallery.8bf”
Filter Gallery 22.1 - from the file “Filter Gallery.8bf”
Fresco 22.1 - from the file “Filter Gallery.8bf”
Glass 22.1 - from the file “Filter Gallery.8bf”
Glowing Edges 22.1 - from the file “Filter Gallery.8bf”
Grain 22.1 - from the file “Filter Gallery.8bf”
Graphic Pen 22.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 22.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 22.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 22.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 22.1 - from the file “Standard MultiPlugin.8bf”
IGES 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
Ink Outlines 22.1 - from the file “Filter Gallery.8bf”
JPEG 2000 22.1 - from the file “JPEG2000.8bi”
Kurtosis 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Lens Blur 22.1 - from the file “Lens Blur.8bf”
Lens Correction 22.1 - from the file “Lens Correction.8bf”
Lens Flare 22.1 - from the file “Standard MultiPlugin.8bf”
Liquify 22.1 - from the file “Liquify.8bf”
Matlab Operation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “ChannelPort.8bf”
Maximum 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Mean 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Measurement Core 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MeasurementCore.8me”
Median 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Mezzotint 22.1 - from the file “Standard MultiPlugin.8bf”
Minimum 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
MMXCore Routines 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MMXCore.8bx”
Mosaic Tiles 22.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MultiProcessor Support.8bx”
Neon Glow 22.1 - from the file “Filter Gallery.8bf”
Note Paper 22.1 - from the file “Filter Gallery.8bf”
NTSC Colors 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “NTSC Colors.8bf”
Ocean Ripple 22.1 - from the file “Filter Gallery.8bf”
OpenEXR 22.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 22.1 - from the file “Filter Gallery.8bf”
Palette Knife 22.1 - from the file “Filter Gallery.8bf”
Patchwork 22.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 22.1 - from the file “Standard MultiPlugin.8bf”
PCX 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “PCX.8bi”
Photocopy 22.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “ChannelPort.8bf”
Pinch 22.1 - from the file “Standard MultiPlugin.8bf”
Pixar 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Pixar.8bi”
Plaster 22.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 22.1 - from the file “Filter Gallery.8bf”
Pointillize 22.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 22.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “PBM.8bi”
Poster Edges 22.1 - from the file “Filter Gallery.8bf”
PRC 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
Radial Blur 22.1 - from the file “Standard MultiPlugin.8bf”
Radiance 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Radiance.8bi”
Range 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Render Color Lookup Grid 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Export3DLUT.8be”
Reticulation 22.1 - from the file “Filter Gallery.8bf”
Ripple 22.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 22.1 - from the file “Filter Gallery.8bf”
Save for Web 22.1 - from the file “Save for Web.8be”
ScriptingSupport 22.1 - from the file “ScriptingSupport.8li”
Shake Reduction 22.1 - from the file “Shake Reduction.8bf”
Shear 22.1 - from the file “Standard MultiPlugin.8bf”
Skewness 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Smart Blur 22.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 22.1 - from the file “Filter Gallery.8bf”
Solarize 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Solarize.8bf”
Spaces 22.1 - from the file “Spaces.8li”
Spatter 22.1 - from the file “Filter Gallery.8bf”
Spherize 22.1 - from the file “Standard MultiPlugin.8bf”
Sponge 22.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 22.1 - from the file “Filter Gallery.8bf”
Stained Glass 22.1 - from the file “Filter Gallery.8bf”
Stamp 22.1 - from the file “Filter Gallery.8bf”
Standard Deviation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Sumi-e 22.1 - from the file “Filter Gallery.8bf”
Summation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Targa 22.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 22.1 - from the file “Filter Gallery.8bf”
Tiles 22.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 22.1 - from the file “Filter Gallery.8bf”
Twirl 22.1 - from the file “Standard MultiPlugin.8bf”
U3D 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
Underpainting 22.1 - from the file “Filter Gallery.8bf”
Vanishing Point 22.1 - from the file “VanishingPoint.8bf”
Variance 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Water Paper 22.1 - from the file “Filter Gallery.8bf”
Watercolor 22.1 - from the file “Filter Gallery.8bf”
Wave 22.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “WIASupport.8li”
Wind 22.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “WBMP.8bi”
ZigZag 22.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 3.8.0.28 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.8.0\"
CDO: 1.76.10
CmdN: 1.5.18
CDP: 1.100.16
Unified Panel (Loaded) 1.2.0.13 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Prepared) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

Neural Filters (Prepared) 1.3.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

Photoshop UXP Export-As (Prepared) 5.3.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

Plugins Panel (Prepared) 1.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\index.html”
New Document 3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\purchaseTypekit.html”
Home 2.15.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.15.0\index.html?v=2.15.0.7”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\stock-panel-licensing\index.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

Report · Dec 14, 2020

Can you confirm the monitor is plugged into the 5700? We had another customer not seeing their 5700 where they had their monitor plugged into the motherboard/integrated card.

Report · Dec 14, 2020

Hi @JeffreyTranberry , the monitor is connected via DisplayPort to GPU, I've tried another port, rebooted my workstation. Unfortunately, not detected.

In addition to above, I've assigned high-performance profile to Photoshop in Windows settings.

Report · Dec 14, 2020

OK. Engineering is asking for the sniffer output. Can you please run the following?

Open the Command Prompt by typing "Command" in the Windows search bar
Navigate to Program Files > Adobe > Adobe Photoshop 2021 and find sniffer.exe
Drag sniffer.exe onto the Command Prompt window
Copy the text from the Command Prompt window and paste it as a reply here

Report · Dec 14, 2020

@JeffreyTranberry sure, this is what it generates: "C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe"

and if I hit enter:

C:\Users\Beast>"C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe"
Tester="Photoshop"
snifferStart="2020-12-15_06:21:09"
NumGLGPUs=1
glgpu[0].GLVersion="4.6"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8152
glgpu[0].GLName="AMD Radeon RX 5700"
glgpu[0].GLVendor="AMD"
glgpu[0].GLDriverVersion="27.20.14501.28009"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\amdxc64.dll"
glgpu[0].GLDriverDate="20201204000000.000000-000"
glgpu[0].GLRenderer="AMD Radeon RX 5700"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
NumCLGPUs=1
clgpu[0].CLPlatformVersion="OpenCL 2.1 AMD-APP (3188.4)"
clgpu[0].CLDeviceVersion="2.0"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8573
clgpu[0].CLName="gfx1010"
clgpu[0].CLVendor="AMD"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=4.000000e+11
clgpu[0].CLCompute=3615.394349
clgpu[0].CLRawDeviceName=gfx1010
clgpu[0].CLRawDeviceVendor=Advanced Micro Devices, Inc.
clgpu[0].CLRawPlatformName=AMD Accelerated Parallel Processing
clgpu[0].CLRawPlatformVendor=Advanced Micro Devices, Inc.
NumNativeGPUs=1
nativegpu[0].NativeName="29471:AMD Radeon RX 5700"
snifferEnd="2020-12-15_06:21:22"

Running photoshop/System info: still indicates date from yesterday: The GPU Sniffer crashed on 13/12/2020 at 20:45:33 . I've disabled my antivirus and attempted to run sniffer.exe .System info log is not updating

Report · Dec 15, 2020

This is Bob here from the engineering team looking into your issue. There are some files which Photoshop stores on your machine which would be useful for me to examine. Can you go to this directory:

C:\Users\<Your User Name>\AppData\Roaming\Adobe\Adobe Photoshop 2021\Adobe Photoshop 2021 Settings

(you'll need to put the correct user name into the path)

and send me these files:

sniffer-out.txt
sniffer-out1.txt
sniffer-out2.txt
sniffer-out3.txt
sniffer-out4.txt

The files are small enough that we should be able to attach them here - if that's a problem we can work something else out.

Thank you.

Report · Dec 15, 2020

Hi @BobArcher , thanks for looking into this. I've added files here https://we.tl/t-63ARkXq7t7

Report · Dec 15, 2020

Thank you for the files - they are useful. On to the next test. I have a feeling you might already have tried this, but I'd like to try it again. Can you delete your preferences directory, i.e. this one:

C:\Users\<Your User Name>\AppData\Roaming\Adobe\Adobe Photoshop 2021\Adobe Photoshop 2021 Settings

(alternatively you can rename it - that will make it easier to put back later).

Then rerun Photoshop and get Help > System Info. Send that to me, then also look for what should be a single sniffer-out.txt file in

C:\Users\<Your User Name>\AppData\Roaming\Adobe\Adobe Photoshop 2021\Adobe Photoshop 2021 Settings

and send that to me as well.

Thank you for your help.

Report · Dec 15, 2020

sure, yes I've done that before.

Adobe Photoshop Version: 22.1.0 20201125.r.94 2020/11/25: 4b16c876033 x64
Number of Launches: 0
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.662
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3600 MHz
Built-in memory: 49103 MB
Free memory: 31487 MB
Memory available to Photoshop: 44981 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.34.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.71.1
- Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Live Edit Client SDK Version: 3.77.11
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 0
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
The GPU Sniffer crashed on 13/12/2020 at 20:45:33
"4.6"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8152
glgpu[0].GLName="AMD Radeon RX 5700"
glgpu[0].GLVendor="AMD"
glgpu[0].GLDriverVersion="27.20.14501.28009"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\amdxc64.dll"
glgpu[0].GLDriverDate="20201204000000.000000-000"
glgpu[0].GLRenderer="AMD Radeon RX 5700"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 2.1 AMD-APP (3188.4)"
clgpu[0].CLDeviceVersion="2.0"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8573
clgpu[0].CLName="gfx1010"
clgpu[0].CLVendor="AMD"
clgpu[0].CLBandwidth=4.000000e+11
clgpu[0].CLCompute=3614.806246
clgpu[0].CLRawDeviceName=gfx1010
clgpu[0].CLRawDeviceVendor=Advanced Micro Devices, Inc.
clgpu[0].CLRawPlatformName=AMD Accelerated Parallel Processing
clgpu[0].CLRawPlatformVendor=Advanced Micro Devices, Inc.
nativegpu[0].NativeName="29471:AMD Radeon RX 5700"
License Type: Subscription
Serial number: 94070424544945712623
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\Beast\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 893.2G, 494.7G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/10/13-07:15:59 79.624517 79.624517
AdbePM.dll PatchMatch 2020/09/29:17:00:06 1.624362 1.624362
AdobeLinguistic.dll Adobe Linguisitc Library developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/08/08-01:12:48 79.395135 79.395135
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.1.0.68.49183
AdobeSVGAGM.dll AdobeSVGAGM 79.623146 79.623146
AdobeXMP.dll Adobe XMP Core 2020/10/15-17:48:32 79.164527 79.164527
AdobeXMPFiles.dll Adobe XMP Files 2020/10/15-17:48:32 79.164527 79.164527
AdobeXMPScript.dll Adobe XMP Script 2020/10/15-17:48:32 79.164527 79.164527
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/10/13-07:15:59 79.624517 79.624517
AID.dll AID DLL 1.0.0.12
AIDE.dll AIDE 2020/09/03-11:27:35 79.623792 79.623792
ARE.dll ARE 2020/10/13-07:15:59 79.624517 79.624517
AXE8SharedExpat.dll AXE8SharedExpat 2020/08/01-01:08:32 79.622927 79.622927
AXEDOMCore.dll AXEDOMCore 2020/08/01-01:08:32 79.622927 79.622927
Bib.dll BIB 2020/10/13-07:15:59 79.624517 79.624517
BIBUtils.dll BIBUtils 2020/10/13-07:15:59 79.624517 79.624517
boost_date_time.dll photoshopdva 14.0.0
boost_filesystem.dll photoshopdva 14.0.0
boost_program_options.dll photoshopdva 14.0.0
boost_regex.dll photoshopdva 14.0.0
boost_system.dll photoshopdva 14.0.0
boost_threads.dll photoshopdva 14.0.0
CoolType.dll CoolType 2020/10/13-07:15:59 79.624517 79.624517
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
DirectML.dll DirectML Redistributable Library 1.0.200514-0504.1.redist-dml-2.1.0.dcd3712
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 14.0.0
dvaappsupport.dll photoshopdva 14.0.0
dvaaudiodevice.dll photoshopdva 14.0.0
dvacore.dll photoshopdva 14.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 14.0.0
dvamediatypes.dll photoshopdva 14.0.0
dvametadata.dll photoshopdva 14.0.0
dvametadataapi.dll photoshopdva 14.0.0
dvametadataui.dll photoshopdva 14.0.0
dvanet.dll photoshopdva 14.0.0
dvaplayer.dll photoshopdva 14.0.0
dvascripting.dll photoshopdva 14.0.0
dvatransport.dll photoshopdva 14.0.0
dvaui.dll photoshopdva 14.0.0
dvaunittesting.dll photoshopdva 14.0.0
dvavulcansupport.dll photoshopdva 14.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-4.1.4.7
dynamiclink.dll photoshopdva 14.0.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icudt66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icuuc66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2020/06/29-16:59:49 79.275695 79.275695
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.1.0.68.49183
mediacoreif.dll photoshopdva 14.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.3.20200515.1.eb5da13
MPS.dll MPS 2020/09/18-01:10:24 79.624152 79.624152
onnxruntime.dll Microsoft® Windows® Operating System 1.3.20200515.1.eb5da13
opencv_world440.dll OpenCV library 4.4.0
Photoshop.dll Adobe Photoshop 2021 22.1
Plugin.dll Adobe Photoshop 2021 22.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.0.0.80
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2021 22.1
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.623146 79.623146
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 16.0.0.4539038 16.0.0.4539038
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-4.1.4.7

Required plugins:

Accented Edges 22.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 22.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 22.1 - from the file “Filter Gallery.8bf”
Average 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Average.8bf”
Bas Relief 22.1 - from the file “Filter Gallery.8bf”
BMP 22.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 13.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 13.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 22.1 - from the file “Filter Gallery.8bf”
Charcoal 22.1 - from the file “Filter Gallery.8bf”
Chrome 22.1 - from the file “Filter Gallery.8bf”
Cineon 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Cineon.8bi”
Clouds 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Clouds.8bf”
Color Halftone 22.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 22.1 - from the file “Filter Gallery.8bf”
Conté Crayon 22.1 - from the file “Filter Gallery.8bf”
Craquelure 22.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 22.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 22.1 - from the file “Filter Gallery.8bf”
Crystallize 22.1 - from the file “Standard MultiPlugin.8bf”
Cutout 22.1 - from the file “Filter Gallery.8bf”
Dark Strokes 22.1 - from the file “Filter Gallery.8bf”
De-Interlace 22.1 - from the file “Standard MultiPlugin.8bf”
Dicom 22.1 - from the file “Dicom.8bi”
Difference Clouds 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Clouds.8bf”
Diffuse Glow 22.1 - from the file “Filter Gallery.8bf”
Displace 22.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 22.1 - from the file “Filter Gallery.8bf”
Eazel Acquire 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “EazelAcquire.8ba”
Entropy 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Export Color Lookup Tables 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Export3DLUT.8be”
Extrude 22.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “FastCore.8bx”
Fibers 22.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 22.1 - from the file “Filter Gallery.8bf”
Filter Gallery 22.1 - from the file “Filter Gallery.8bf”
Fresco 22.1 - from the file “Filter Gallery.8bf”
Glass 22.1 - from the file “Filter Gallery.8bf”
Glowing Edges 22.1 - from the file “Filter Gallery.8bf”
Grain 22.1 - from the file “Filter Gallery.8bf”
Graphic Pen 22.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 22.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 22.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 22.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 22.1 - from the file “Standard MultiPlugin.8bf”
IGES 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
Ink Outlines 22.1 - from the file “Filter Gallery.8bf”
JPEG 2000 22.1 - from the file “JPEG2000.8bi”
Kurtosis 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Lens Blur 22.1 - from the file “Lens Blur.8bf”
Lens Correction 22.1 - from the file “Lens Correction.8bf”
Lens Flare 22.1 - from the file “Standard MultiPlugin.8bf”
Liquify 22.1 - from the file “Liquify.8bf”
Matlab Operation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “ChannelPort.8bf”
Maximum 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Mean 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Measurement Core 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MeasurementCore.8me”
Median 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Mezzotint 22.1 - from the file “Standard MultiPlugin.8bf”
Minimum 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
MMXCore Routines 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MMXCore.8bx”
Mosaic Tiles 22.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MultiProcessor Support.8bx”
Neon Glow 22.1 - from the file “Filter Gallery.8bf”
Note Paper 22.1 - from the file “Filter Gallery.8bf”
NTSC Colors 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “NTSC Colors.8bf”
Ocean Ripple 22.1 - from the file “Filter Gallery.8bf”
OpenEXR 22.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 22.1 - from the file “Filter Gallery.8bf”
Palette Knife 22.1 - from the file “Filter Gallery.8bf”
Patchwork 22.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 22.1 - from the file “Standard MultiPlugin.8bf”
PCX 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “PCX.8bi”
Photocopy 22.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “ChannelPort.8bf”
Pinch 22.1 - from the file “Standard MultiPlugin.8bf”
Pixar 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Pixar.8bi”
Plaster 22.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 22.1 - from the file “Filter Gallery.8bf”
Pointillize 22.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 22.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “PBM.8bi”
Poster Edges 22.1 - from the file “Filter Gallery.8bf”
PRC 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
Radial Blur 22.1 - from the file “Standard MultiPlugin.8bf”
Radiance 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Radiance.8bi”
Range 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Render Color Lookup Grid 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Export3DLUT.8be”
Reticulation 22.1 - from the file “Filter Gallery.8bf”
Ripple 22.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 22.1 - from the file “Filter Gallery.8bf”
Save for Web 22.1 - from the file “Save for Web.8be”
ScriptingSupport 22.1 - from the file “ScriptingSupport.8li”
Shake Reduction 22.1 - from the file “Shake Reduction.8bf”
Shear 22.1 - from the file “Standard MultiPlugin.8bf”
Skewness 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Smart Blur 22.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 22.1 - from the file “Filter Gallery.8bf”
Solarize 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Solarize.8bf”
Spaces 22.1 - from the file “Spaces.8li”
Spatter 22.1 - from the file “Filter Gallery.8bf”
Spherize 22.1 - from the file “Standard MultiPlugin.8bf”
Sponge 22.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 22.1 - from the file “Filter Gallery.8bf”
Stained Glass 22.1 - from the file “Filter Gallery.8bf”
Stamp 22.1 - from the file “Filter Gallery.8bf”
Standard Deviation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Sumi-e 22.1 - from the file “Filter Gallery.8bf”
Summation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Targa 22.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 22.1 - from the file “Filter Gallery.8bf”
Tiles 22.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 22.1 - from the file “Filter Gallery.8bf”
Twirl 22.1 - from the file “Standard MultiPlugin.8bf”
U3D 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
Underpainting 22.1 - from the file “Filter Gallery.8bf”
Vanishing Point 22.1 - from the file “VanishingPoint.8bf”
Variance 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Water Paper 22.1 - from the file “Filter Gallery.8bf”
Watercolor 22.1 - from the file “Filter Gallery.8bf”
Wave 22.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “WIASupport.8li”
Wind 22.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “WBMP.8bi”
ZigZag 22.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 3.8.0.28 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.8.0\"
CDO: 1.76.10
CmdN: 1.5.18
CDP: 1.100.16
Unified Panel (Loaded) 1.2.0.13 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Prepared) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

Neural Filters (Prepared) 1.3.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

Photoshop UXP Export-As (Prepared) 5.3.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

Plugins Panel (Prepared) 1.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\index.html”
New Document 3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\purchaseTypekit.html”
Home 2.15.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.15.0\index.html?v=2.15.0.7”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\stock-panel-licensing\index.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

new sniffer-out: https://we.tl/t-pxtRZqs7DV

Report · Dec 15, 2020

Can you see if you have a directory here:

C:\Users\<Your User Name>\AppData\Local\Temp\PhotoshopCrashes

(substitute your user name as appropriate).

If you do, can you make a copy of the directory, then delete the original, try rerunning and send me the new System Info.

Thank you

Report · Dec 15, 2020

Some more questions and tests:

Start Photoshop, then bring up the preferences dialog:

Edit > Preferences > Performance

Look for the "Graphics Processor" settings

Does it list a "Detected Graphics Processor"?
What does it say?
Is the box by "Use Graphics Processor" checked?

Now open up an image

Select the "Rotate View Tool" (it's in the same block as the "Hand Tool")

Can you click and drag to rotate the image?

If you can you should see a compass rose in the middle of the screen with a pointer that rotates as you rotate the image. If you can't there will be a "no entry" sign.

Report · Dec 15, 2020

@BobArcher - yes, there were a few files there. Moved to desktop, this is the log:

Adobe Photoshop Version: 22.1.0 20201125.r.94 2020/11/25: 4b16c876033 x64
Number of Launches: 2
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.662
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3600 MHz
Built-in memory: 49103 MB
Free memory: 31487 MB
Memory available to Photoshop: 44981 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.34.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.71.1
- Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Live Edit Client SDK Version: 3.77.11
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 0
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
"4.6"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8152
glgpu[0].GLName="AMD Radeon RX 5700"
glgpu[0].GLVendor="AMD"
glgpu[0].GLDriverVersion="27.20.14501.28009"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\amdxc64.dll"
glgpu[0].GLDriverDate="20201204000000.000000-000"
glgpu[0].GLRenderer="AMD Radeon RX 5700"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 2.1 AMD-APP (3188.4)"
clgpu[0].CLDeviceVersion="2.0"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8573
clgpu[0].CLName="gfx1010"
clgpu[0].CLVendor="AMD"
clgpu[0].CLBandwidth=3.990000e+11
clgpu[0].CLCompute=3589.246617
clgpu[0].CLRawDeviceName=gfx1010
clgpu[0].CLRawDeviceVendor=Advanced Micro Devices, Inc.
clgpu[0].CLRawPlatformName=AMD Accelerated Parallel Processing
clgpu[0].CLRawPlatformVendor=Advanced Micro Devices, Inc.
nativegpu[0].NativeName="29471:AMD Radeon RX 5700"
License Type: Subscription
Serial number: 94070424544945712623
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\Beast\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 893.2G, 494.0G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/10/13-07:15:59 79.624517 79.624517
AdbePM.dll PatchMatch 2020/09/29:17:00:06 1.624362 1.624362
AdobeLinguistic.dll Adobe Linguisitc Library developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/08/08-01:12:48 79.395135 79.395135
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.1.0.68.49183
AdobeSVGAGM.dll AdobeSVGAGM 79.623146 79.623146
AdobeXMP.dll Adobe XMP Core 2020/10/15-17:48:32 79.164527 79.164527
AdobeXMPFiles.dll Adobe XMP Files 2020/10/15-17:48:32 79.164527 79.164527
AdobeXMPScript.dll Adobe XMP Script 2020/10/15-17:48:32 79.164527 79.164527
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/10/13-07:15:59 79.624517 79.624517
AID.dll AID DLL 1.0.0.12
AIDE.dll AIDE 2020/09/03-11:27:35 79.623792 79.623792
ARE.dll ARE 2020/10/13-07:15:59 79.624517 79.624517
AXE8SharedExpat.dll AXE8SharedExpat 2020/08/01-01:08:32 79.622927 79.622927
AXEDOMCore.dll AXEDOMCore 2020/08/01-01:08:32 79.622927 79.622927
Bib.dll BIB 2020/10/13-07:15:59 79.624517 79.624517
BIBUtils.dll BIBUtils 2020/10/13-07:15:59 79.624517 79.624517
boost_date_time.dll photoshopdva 14.0.0
boost_filesystem.dll photoshopdva 14.0.0
boost_program_options.dll photoshopdva 14.0.0
boost_regex.dll photoshopdva 14.0.0
boost_system.dll photoshopdva 14.0.0
boost_threads.dll photoshopdva 14.0.0
CoolType.dll CoolType 2020/10/13-07:15:59 79.624517 79.624517
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
DirectML.dll DirectML Redistributable Library 1.0.200514-0504.1.redist-dml-2.1.0.dcd3712
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 14.0.0
dvaappsupport.dll photoshopdva 14.0.0
dvaaudiodevice.dll photoshopdva 14.0.0
dvacore.dll photoshopdva 14.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 14.0.0
dvamediatypes.dll photoshopdva 14.0.0
dvametadata.dll photoshopdva 14.0.0
dvametadataapi.dll photoshopdva 14.0.0
dvametadataui.dll photoshopdva 14.0.0
dvanet.dll photoshopdva 14.0.0
dvaplayer.dll photoshopdva 14.0.0
dvascripting.dll photoshopdva 14.0.0
dvatransport.dll photoshopdva 14.0.0
dvaui.dll photoshopdva 14.0.0
dvaunittesting.dll photoshopdva 14.0.0
dvavulcansupport.dll photoshopdva 14.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-4.1.4.7
dynamiclink.dll photoshopdva 14.0.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icudt66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icuuc66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2020/06/29-16:59:49 79.275695 79.275695
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.1.0.68.49183
mediacoreif.dll photoshopdva 14.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.3.20200515.1.eb5da13
MPS.dll MPS 2020/09/18-01:10:24 79.624152 79.624152
onnxruntime.dll Microsoft® Windows® Operating System 1.3.20200515.1.eb5da13
opencv_world440.dll OpenCV library 4.4.0
Photoshop.dll Adobe Photoshop 2021 22.1
Plugin.dll Adobe Photoshop 2021 22.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.0.0.80
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2021 22.1
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.623146 79.623146
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 16.0.0.4539038 16.0.0.4539038
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-4.1.4.7

Required plugins:

Accented Edges 22.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 22.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 22.1 - from the file “Filter Gallery.8bf”
Average 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Average.8bf”
Bas Relief 22.1 - from the file “Filter Gallery.8bf”
BMP 22.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 13.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 13.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 22.1 - from the file “Filter Gallery.8bf”
Charcoal 22.1 - from the file “Filter Gallery.8bf”
Chrome 22.1 - from the file “Filter Gallery.8bf”
Cineon 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Cineon.8bi”
Clouds 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Clouds.8bf”
Color Halftone 22.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 22.1 - from the file “Filter Gallery.8bf”
Conté Crayon 22.1 - from the file “Filter Gallery.8bf”
Craquelure 22.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 22.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 22.1 - from the file “Filter Gallery.8bf”
Crystallize 22.1 - from the file “Standard MultiPlugin.8bf”
Cutout 22.1 - from the file “Filter Gallery.8bf”
Dark Strokes 22.1 - from the file “Filter Gallery.8bf”
De-Interlace 22.1 - from the file “Standard MultiPlugin.8bf”
Dicom 22.1 - from the file “Dicom.8bi”
Difference Clouds 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Clouds.8bf”
Diffuse Glow 22.1 - from the file “Filter Gallery.8bf”
Displace 22.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 22.1 - from the file “Filter Gallery.8bf”
Eazel Acquire 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “EazelAcquire.8ba”
Entropy 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Export Color Lookup Tables 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Export3DLUT.8be”
Extrude 22.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “FastCore.8bx”
Fibers 22.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 22.1 - from the file “Filter Gallery.8bf”
Filter Gallery 22.1 - from the file “Filter Gallery.8bf”
Fresco 22.1 - from the file “Filter Gallery.8bf”
Glass 22.1 - from the file “Filter Gallery.8bf”
Glowing Edges 22.1 - from the file “Filter Gallery.8bf”
Grain 22.1 - from the file “Filter Gallery.8bf”
Graphic Pen 22.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 22.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 22.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 22.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 22.1 - from the file “Standard MultiPlugin.8bf”
IGES 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
Ink Outlines 22.1 - from the file “Filter Gallery.8bf”
JPEG 2000 22.1 - from the file “JPEG2000.8bi”
Kurtosis 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Lens Blur 22.1 - from the file “Lens Blur.8bf”
Lens Correction 22.1 - from the file “Lens Correction.8bf”
Lens Flare 22.1 - from the file “Standard MultiPlugin.8bf”
Liquify 22.1 - from the file “Liquify.8bf”
Matlab Operation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “ChannelPort.8bf”
Maximum 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Mean 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Measurement Core 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MeasurementCore.8me”
Median 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Mezzotint 22.1 - from the file “Standard MultiPlugin.8bf”
Minimum 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
MMXCore Routines 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MMXCore.8bx”
Mosaic Tiles 22.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MultiProcessor Support.8bx”
Neon Glow 22.1 - from the file “Filter Gallery.8bf”
Note Paper 22.1 - from the file “Filter Gallery.8bf”
NTSC Colors 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “NTSC Colors.8bf”
Ocean Ripple 22.1 - from the file “Filter Gallery.8bf”
OpenEXR 22.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 22.1 - from the file “Filter Gallery.8bf”
Palette Knife 22.1 - from the file “Filter Gallery.8bf”
Patchwork 22.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 22.1 - from the file “Standard MultiPlugin.8bf”
PCX 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “PCX.8bi”
Photocopy 22.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “ChannelPort.8bf”
Pinch 22.1 - from the file “Standard MultiPlugin.8bf”
Pixar 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Pixar.8bi”
Plaster 22.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 22.1 - from the file “Filter Gallery.8bf”
Pointillize 22.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 22.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “PBM.8bi”
Poster Edges 22.1 - from the file “Filter Gallery.8bf”
PRC 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
Radial Blur 22.1 - from the file “Standard MultiPlugin.8bf”
Radiance 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Radiance.8bi”
Range 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Render Color Lookup Grid 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Export3DLUT.8be”
Reticulation 22.1 - from the file “Filter Gallery.8bf”
Ripple 22.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 22.1 - from the file “Filter Gallery.8bf”
Save for Web 22.1 - from the file “Save for Web.8be”
ScriptingSupport 22.1 - from the file “ScriptingSupport.8li”
Shake Reduction 22.1 - from the file “Shake Reduction.8bf”
Shear 22.1 - from the file “Standard MultiPlugin.8bf”
Skewness 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Smart Blur 22.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 22.1 - from the file “Filter Gallery.8bf”
Solarize 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Solarize.8bf”
Spaces 22.1 - from the file “Spaces.8li”
Spatter 22.1 - from the file “Filter Gallery.8bf”
Spherize 22.1 - from the file “Standard MultiPlugin.8bf”
Sponge 22.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 22.1 - from the file “Filter Gallery.8bf”
Stained Glass 22.1 - from the file “Filter Gallery.8bf”
Stamp 22.1 - from the file “Filter Gallery.8bf”
Standard Deviation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Sumi-e 22.1 - from the file “Filter Gallery.8bf”
Summation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Targa 22.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 22.1 - from the file “Filter Gallery.8bf”
Tiles 22.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 22.1 - from the file “Filter Gallery.8bf”
Twirl 22.1 - from the file “Standard MultiPlugin.8bf”
U3D 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
Underpainting 22.1 - from the file “Filter Gallery.8bf”
Vanishing Point 22.1 - from the file “VanishingPoint.8bf”
Variance 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
Water Paper 22.1 - from the file “Filter Gallery.8bf”
Watercolor 22.1 - from the file “Filter Gallery.8bf”
Wave 22.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “WIASupport.8li”
Wind 22.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “WBMP.8bi”
ZigZag 22.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 3.8.0.28 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.8.0\"
CDO: 1.76.10
CmdN: 1.5.18
CDP: 1.100.16
Unified Panel (Loaded) 1.2.0.13 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Prepared) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

Neural Filters (Prepared) 1.3.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

Photoshop UXP Export-As (Prepared) 5.3.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

Plugins Panel (Prepared) 1.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\index.html”
New Document 3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\purchaseTypekit.html”
Home 2.15.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.15.0\index.html?v=2.15.0.7”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\stock-panel-licensing\index.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

Report · Dec 15, 2020

@BobArcher , no GPU detected(please see attached)

performance-31ef8b93-cd88-465c-9773-aee4249ee43a-227180285.JPG

Rotation is not available as OpenGL is not enabled.

If I go into edit/preferences/performance in Illustrator, GPU is being detected (see screenshot below)

illustratorperformance-6b24550b-5e6b-455d-ae72-8dedabd8e359-1745190920.JPG

Report · Dec 16, 2020

@danilaboratory Could you shoot me an email at Sympa@adobe.com? We're diving further into your logs and would like to live troubleshoot with you.

Report · Dec 16, 2020

Hi *Sympa , sure, will do.

Report · Jan 02, 2021

Photoshop V22.1 is full of bugs. especially with GPU/EGPUS. Your best option is to downgrade photoshop version

Report · Feb 01, 2021

can confirm. I messaged adobe on twitter and they just linked me to this thread and said that they're 'aware' of it, working on a fix, and that voting on this thread might help...

Report · Feb 01, 2021

in photoshop 2020, I was able to get it to work by disabling one of my GPUs drivers (both are RX 5700 XTs), launching photoshop, then reenabling them. It continues to work on all 6 of my displays. Just had to disable one in device manager while launching it, then reenable.

garbage user experience.

edit: didn't work consistently. It seems so random if it works or not. 98% of the time it doesn't, on either version.

Report · Feb 01, 2021

not working - https://gist.github.com/AskAlice/8454b2bf818ec2c920826c84c3e0b61a

working - https://gist.github.com/AskAlice/de3b80b013212c987990ecaf9a330170

Report · Mar 25, 2021

@JeffreyTranberry This was exactly it! thank you so much. (Radeon 5700 XT)

Report · Apr 18, 2021

Has there been any movement on this issue, I am still without my GPU and its frustrating to say the least.

Report · Apr 18, 2021

Honestly? I sold my AMD cards and bought some RTX cards at the ridiculous premium they're at now. Fixed my issue, but I had to get rid of every AMD card.

Thank you adobe for making me have to move $2,000 around to make photoshop work -_-

Adobe Community

P: AMD Radeon RX 5700 is not detected