P: AMD Radeon RX 5700 is not detected

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Community Beginner ,
Dec 13, 2020 Dec 13, 2020

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Hi guys,

 

Photoshop 2021 is not detecting AMD Radeon RX 5700 for some reason. I can see it in illustrator 2021. This is causing some major issues as Photoshop became unusable.
I have the latest BIOS, GPU drivers, fresh installation of drivers - removing existing drivers with DDU.

Something that caught my attention is that the Sniffer is crashing in the system log (The GPU Sniffer crashed on 13/12/2020 at 20:45:33). I've tried to run it sniffer.exe - but it does nothing just two initial lines in the terminal and then just exits.

I've reinstalled Photoshop and removed my profile settings.

 

Can anyone advise, please?

 

System info:

Adobe Photoshop Version: 22.1.0 20201125.r.94 2020/11/25: 4b16c876033  x64
Number of Launches: 0
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.662
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3600 MHz
Built-in memory: 49103 MB
Free memory: 31487 MB
Memory available to Photoshop: 44981 MB
Memory used by Photoshop: 70 %
ACP.local Status:
 - SDK Version: 1.34.1
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.71.1
 - Min Core Sync Required: 4.3.28.24
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 60 seconds
Live Edit Client SDK Version: 3.77.11
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Wintab Digitizer Services
    Spec Version 1.4
    Impl Version 1.39
    Num Devices 0
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
The GPU Sniffer crashed on 13/12/2020 at 20:45:33
"4.6"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8152
glgpu[0].GLName="AMD Radeon RX 5700"
glgpu[0].GLVendor="AMD"
glgpu[0].GLDriverVersion="27.20.14501.28009"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\amdxc64.dll"
glgpu[0].GLDriverDate="20201204000000.000000-000"
glgpu[0].GLRenderer="AMD Radeon RX 5700"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 2.1 AMD-APP (3188.4)"
clgpu[0].CLDeviceVersion="2.0"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8573
clgpu[0].CLName="gfx1010"
clgpu[0].CLVendor="AMD"
clgpu[0].CLBandwidth=3.990000e+11
clgpu[0].CLCompute=3611.868600
clgpu[0].CLRawDeviceName=gfx1010
clgpu[0].CLRawDeviceVendor=Advanced Micro Devices, Inc.
clgpu[0].CLRawPlatformName=AMD Accelerated Parallel Processing
clgpu[0].CLRawPlatformVendor=Advanced Micro Devices, Inc.
nativegpu[0].NativeName="29471:AMD Radeon RX 5700"
License Type: Subscription
Serial number: 94070424544945712623
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\Beast\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 893.2G, 496.0G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2020/10/13-07:15:59   79.624517   79.624517
   AdbePM.dll   PatchMatch 2020/09/29:17:00:06   1.624362   1.624362
   AdobeLinguistic.dll   Adobe Linguisitc Library   developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2020/08/08-01:12:48   79.395135   79.395135
   AdobePDFSettings.dll   Adobe PDFSettings   1.07   
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.68.49183   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.623146   79.623146
   AdobeXMP.dll   Adobe XMP Core 2020/10/15-17:48:32   79.164527   79.164527
   AdobeXMPFiles.dll   Adobe XMP Files 2020/10/15-17:48:32   79.164527   79.164527
   AdobeXMPScript.dll   Adobe XMP Script 2020/10/15-17:48:32   79.164527   79.164527
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2020/10/13-07:15:59   79.624517   79.624517
   AID.dll   AID DLL   1.0.0.12   
   AIDE.dll   AIDE 2020/09/03-11:27:35   79.623792   79.623792
   ARE.dll   ARE 2020/10/13-07:15:59   79.624517   79.624517
   AXE8SharedExpat.dll   AXE8SharedExpat 2020/08/01-01:08:32   79.622927   79.622927
   AXEDOMCore.dll   AXEDOMCore 2020/08/01-01:08:32   79.622927   79.622927
   Bib.dll   BIB 2020/10/13-07:15:59   79.624517   79.624517
   BIBUtils.dll   BIBUtils 2020/10/13-07:15:59   79.624517   79.624517
   boost_date_time.dll   photoshopdva   14.0.0   
   boost_filesystem.dll   photoshopdva   14.0.0   
   boost_program_options.dll   photoshopdva   14.0.0   
   boost_regex.dll   photoshopdva   14.0.0   
   boost_system.dll   photoshopdva   14.0.0   
   boost_threads.dll   photoshopdva   14.0.0   
   CoolType.dll   CoolType 2020/10/13-07:15:59   79.624517   79.624517
   CRClient.dll   Adobe Crash Reporter Client DLL   3.0.2.0   
   DirectML.dll   DirectML Redistributable Library   1.0.200514-0504.1.redist-dml-2.1.0.dcd3712   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   14.0.0   
   dvaappsupport.dll   photoshopdva   14.0.0   
   dvaaudiodevice.dll   photoshopdva   14.0.0   
   dvacore.dll   photoshopdva   14.0.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   14.0.0   
   dvamediatypes.dll   photoshopdva   14.0.0   
   dvametadata.dll   photoshopdva   14.0.0   
   dvametadataapi.dll   photoshopdva   14.0.0   
   dvametadataui.dll   photoshopdva   14.0.0   
   dvanet.dll   photoshopdva   14.0.0   
   dvaplayer.dll   photoshopdva   14.0.0   
   dvascripting.dll   photoshopdva   14.0.0   
   dvatransport.dll   photoshopdva   14.0.0   
   dvaui.dll   photoshopdva   14.0.0   
   dvaunittesting.dll   photoshopdva   14.0.0   
   dvavulcansupport.dll   photoshopdva   14.0.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-4.1.4.7   
   dynamiclink.dll   photoshopdva   14.0.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icudt66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icuuc66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   igestep30.dll   IGES Reader   9.3.0.113   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2020.0.1 (r0x35c5ec66)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   JP2KLib.dll   JP2KLib 2020/06/29-16:59:49   79.275695   79.275695
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   libzip.dll   photoshopdva   14.0.0   
   LogSession.dll   LogSession   8.1.0.68.49183   
   mediacoreif.dll   photoshopdva   14.0.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   MPS.dll   MPS 2020/09/18-01:10:24   79.624152   79.624152
   onnxruntime.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   opencv_world440.dll   OpenCV library   4.4.0   
   Photoshop.dll   Adobe Photoshop 2021   22.1   
   Plugin.dll   Adobe Photoshop 2021   22.1   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   10.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   10.0.0.80   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2021   22.1   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.623146   79.623146
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   utest.dll   photoshopdva   14.0.0   
   VulcanControl.dll   Vulcan Application Control Library   6.6.0.000   
   VulcanMessage5.dll   Vulcan Message Library   6.6.0.000   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 16.0.0.4539038   16.0.0.4539038
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-4.1.4.7


Required plugins:

   Accented Edges 22.1 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 22.1 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 22.1 - from the file “Filter Gallery.8bf”
   Average 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Average.8bf”
   Bas Relief 22.1 - from the file “Filter Gallery.8bf”
   BMP 22.1 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 13.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 13.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 22.1 - from the file “Filter Gallery.8bf”
   Charcoal 22.1 - from the file “Filter Gallery.8bf”
   Chrome 22.1 - from the file “Filter Gallery.8bf”
   Cineon 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Cineon.8bi”
   Clouds 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Clouds.8bf”
   Color Halftone 22.1 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 22.1 - from the file “Filter Gallery.8bf”
   Conté Crayon 22.1 - from the file “Filter Gallery.8bf”
   Craquelure 22.1 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 22.1 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 22.1 - from the file “Filter Gallery.8bf”
   Crystallize 22.1 - from the file “Standard MultiPlugin.8bf”
   Cutout 22.1 - from the file “Filter Gallery.8bf”
   Dark Strokes 22.1 - from the file “Filter Gallery.8bf”
   De-Interlace 22.1 - from the file “Standard MultiPlugin.8bf”
   Dicom 22.1 - from the file “Dicom.8bi”
   Difference Clouds 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Clouds.8bf”
   Diffuse Glow 22.1 - from the file “Filter Gallery.8bf”
   Displace 22.1 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 22.1 - from the file “Filter Gallery.8bf”
   Eazel Acquire 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “EazelAcquire.8ba”
   Entropy 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Export Color Lookup Tables 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Export3DLUT.8be”
   Extrude 22.1 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “FastCore.8bx”
   Fibers 22.1 - from the file “Standard MultiPlugin.8bf”
   Film Grain 22.1 - from the file “Filter Gallery.8bf”
   Filter Gallery 22.1 - from the file “Filter Gallery.8bf”
   Fresco 22.1 - from the file “Filter Gallery.8bf”
   Glass 22.1 - from the file “Filter Gallery.8bf”
   Glowing Edges 22.1 - from the file “Filter Gallery.8bf”
   Grain 22.1 - from the file “Filter Gallery.8bf”
   Graphic Pen 22.1 - from the file “Filter Gallery.8bf”
   Halftone Pattern 22.1 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 22.1 - from the file “HDRMergeUI.8bf”
   HSB/HSL 22.1 - from the file “Standard MultiPlugin.8bf”
   IFF Format 22.1 - from the file “Standard MultiPlugin.8bf”
   IGES 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
   Ink Outlines 22.1 - from the file “Filter Gallery.8bf”
   JPEG 2000 22.1 - from the file “JPEG2000.8bi”
   Kurtosis 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Lens Blur 22.1 - from the file “Lens Blur.8bf”
   Lens Correction 22.1 - from the file “Lens Correction.8bf”
   Lens Flare 22.1 - from the file “Standard MultiPlugin.8bf”
   Liquify 22.1 - from the file “Liquify.8bf”
   Matlab Operation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “ChannelPort.8bf”
   Maximum 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Mean 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Measurement Core 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MeasurementCore.8me”
   Median 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Mezzotint 22.1 - from the file “Standard MultiPlugin.8bf”
   Minimum 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   MMXCore Routines 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MMXCore.8bx”
   Mosaic Tiles 22.1 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MultiProcessor Support.8bx”
   Neon Glow 22.1 - from the file “Filter Gallery.8bf”
   Note Paper 22.1 - from the file “Filter Gallery.8bf”
   NTSC Colors 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “NTSC Colors.8bf”
   Ocean Ripple 22.1 - from the file “Filter Gallery.8bf”
   OpenEXR 22.1 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 22.1 - from the file “Filter Gallery.8bf”
   Palette Knife 22.1 - from the file “Filter Gallery.8bf”
   Patchwork 22.1 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 22.1 - from the file “Standard MultiPlugin.8bf”
   PCX 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “PCX.8bi”
   Photocopy 22.1 - from the file “Filter Gallery.8bf”
   Picture Package Filter 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “ChannelPort.8bf”
   Pinch 22.1 - from the file “Standard MultiPlugin.8bf”
   Pixar 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Pixar.8bi”
   Plaster 22.1 - from the file “Filter Gallery.8bf”
   Plastic Wrap 22.1 - from the file “Filter Gallery.8bf”
   Pointillize 22.1 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 22.1 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “PBM.8bi”
   Poster Edges 22.1 - from the file “Filter Gallery.8bf”
   PRC 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
   Radial Blur 22.1 - from the file “Standard MultiPlugin.8bf”
   Radiance 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Radiance.8bi”
   Range 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Render Color Lookup Grid 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Export3DLUT.8be”
   Reticulation 22.1 - from the file “Filter Gallery.8bf”
   Ripple 22.1 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 22.1 - from the file “Filter Gallery.8bf”
   Save for Web 22.1 - from the file “Save for Web.8be”
   ScriptingSupport 22.1 - from the file “ScriptingSupport.8li”
   Shake Reduction 22.1 - from the file “Shake Reduction.8bf”
   Shear 22.1 - from the file “Standard MultiPlugin.8bf”
   Skewness 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Smart Blur 22.1 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 22.1 - from the file “Filter Gallery.8bf”
   Solarize 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Solarize.8bf”
   Spaces 22.1 - from the file “Spaces.8li”
   Spatter 22.1 - from the file “Filter Gallery.8bf”
   Spherize 22.1 - from the file “Standard MultiPlugin.8bf”
   Sponge 22.1 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 22.1 - from the file “Filter Gallery.8bf”
   Stained Glass 22.1 - from the file “Filter Gallery.8bf”
   Stamp 22.1 - from the file “Filter Gallery.8bf”
   Standard Deviation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Sumi-e 22.1 - from the file “Filter Gallery.8bf”
   Summation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Targa 22.1 - from the file “Standard MultiPlugin.8bf”
   Texturizer 22.1 - from the file “Filter Gallery.8bf”
   Tiles 22.1 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 22.1 - from the file “Filter Gallery.8bf”
   Twirl 22.1 - from the file “Standard MultiPlugin.8bf”
   U3D 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
   Underpainting 22.1 - from the file “Filter Gallery.8bf”
   Vanishing Point 22.1 - from the file “VanishingPoint.8bf”
   Variance 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Water Paper 22.1 - from the file “Filter Gallery.8bf”
   Watercolor 22.1 - from the file “Filter Gallery.8bf”
   Wave 22.1 - from the file “Standard MultiPlugin.8bf”
   WIA Support 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “WIASupport.8li”
   Wind 22.1 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “WBMP.8bi”
   ZigZag 22.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 3.8.0.28 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.8.0\"
CDO: 1.76.10
        CmdN: 1.5.18
        CDP: 1.100.16
   Unified Panel (Loaded) 1.2.0.13 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

   ccx-timeline (Prepared) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

   Neural Filters (Prepared) 1.3.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

   Photoshop UXP Export-As (Prepared) 5.3.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

   Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

   Plugins Panel (Prepared) 1.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\index.html”
   New Document  3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\purchaseTypekit.html”
   Home  2.15.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.15.0\index.html?v=2.15.0.7”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\capture\capture.html”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\stock-panel-licensing\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

Bug Unresolved
TOPICS
Windows

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21 Comments
Adobe Employee ,
Dec 14, 2020 Dec 14, 2020

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Can you confirm the monitor is plugged into the 5700? We had another customer not seeing their 5700 where they had their monitor plugged into the motherboard/integrated card.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Dec 14, 2020 Dec 14, 2020

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Hi @JeffreyTranberry , the monitor is connected via DisplayPort to GPU, I've tried another port, rebooted my workstation. Unfortunately, not detected.

In addition to above, I've assigned high-performance profile to Photoshop in Windows settings.

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Adobe Employee ,
Dec 14, 2020 Dec 14, 2020

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OK. Engineering is asking for the sniffer output. Can you please run the following?

  1. Open the Command Prompt by typing "Command" in the Windows search bar
  2. Navigate to Program Files > Adobe > Adobe Photoshop 2021 and find sniffer.exe
  3. Drag sniffer.exe onto the Command Prompt window
  4. Copy the text from the Command Prompt window and paste it as a reply here

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Dec 14, 2020 Dec 14, 2020

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@JeffreyTranberry sure, this is what it generates: "C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe"

and if I hit enter:

Microsoft Windows [Version 10.0.19042.685]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\Users\Beast>"C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe"
Tester="Photoshop"
snifferStart="2020-12-15_06:21:09"
NumGLGPUs=1
glgpu[0].GLVersion="4.6"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8152
glgpu[0].GLName="AMD Radeon RX 5700"
glgpu[0].GLVendor="AMD"
glgpu[0].GLDriverVersion="27.20.14501.28009"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\amdxc64.dll"
glgpu[0].GLDriverDate="20201204000000.000000-000"
glgpu[0].GLRenderer="AMD Radeon RX 5700"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
NumCLGPUs=1
clgpu[0].CLPlatformVersion="OpenCL 2.1 AMD-APP (3188.4)"
clgpu[0].CLDeviceVersion="2.0"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8573
clgpu[0].CLName="gfx1010"
clgpu[0].CLVendor="AMD"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=4.000000e+11
clgpu[0].CLCompute=3615.394349
clgpu[0].CLRawDeviceName=gfx1010
clgpu[0].CLRawDeviceVendor=Advanced Micro Devices, Inc.
clgpu[0].CLRawPlatformName=AMD Accelerated Parallel Processing
clgpu[0].CLRawPlatformVendor=Advanced Micro Devices, Inc.
NumNativeGPUs=1
nativegpu[0].NativeName="29471:AMD Radeon RX 5700"
snifferEnd="2020-12-15_06:21:22"

 

Running photoshop/System info: still indicates date from yesterday: The GPU Sniffer crashed on 13/12/2020 at 20:45:33 . I've disabled my antivirus and attempted to run sniffer.exe .System info log is not updating

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New Here ,
Dec 15, 2020 Dec 15, 2020

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This is Bob here from the engineering team looking into your issue. There are some files which Photoshop stores on your machine which would be useful for me to examine. Can you go to this directory:

C:\Users\<Your User Name>\AppData\Roaming\Adobe\Adobe Photoshop 2021\Adobe Photoshop 2021 Settings

(you'll need to put the correct user name into the path)

and send me these files:

sniffer-out.txt
sniffer-out1.txt
sniffer-out2.txt
sniffer-out3.txt
sniffer-out4.txt

The files are small enough that we should be able to attach them here - if that's a problem we can work something else out.

Thank you.

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Community Beginner ,
Dec 15, 2020 Dec 15, 2020

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Hi @BobArcher , thanks for looking into this. I've added files here https://we.tl/t-63ARkXq7t7 

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New Here ,
Dec 15, 2020 Dec 15, 2020

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Thank you for the files - they are useful. On to the next test. I have a feeling you might already have tried this, but I'd like to try it again. Can you delete your preferences directory, i.e. this one:

C:\Users\<Your User Name>\AppData\Roaming\Adobe\Adobe Photoshop 2021\Adobe Photoshop 2021 Settings

(alternatively you can rename it - that will make it easier to put back later).

Then rerun Photoshop and get Help > System Info. Send that to me, then also look for what should be a single sniffer-out.txt file in

C:\Users\<Your User Name>\AppData\Roaming\Adobe\Adobe Photoshop 2021\Adobe Photoshop 2021 Settings

and send that to me as well.

Thank you for your help.

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Community Beginner ,
Dec 15, 2020 Dec 15, 2020

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sure, yes I've done that before.

 

Adobe Photoshop Version: 22.1.0 20201125.r.94 2020/11/25: 4b16c876033  x64
Number of Launches: 0
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.662
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3600 MHz
Built-in memory: 49103 MB
Free memory: 31487 MB
Memory available to Photoshop: 44981 MB
Memory used by Photoshop: 70 %
ACP.local Status:
 - SDK Version: 1.34.1
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.71.1
 - Min Core Sync Required: 4.3.28.24
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 60 seconds
Live Edit Client SDK Version: 3.77.11
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Wintab Digitizer Services
    Spec Version 1.4
    Impl Version 1.39
    Num Devices 0
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
The GPU Sniffer crashed on 13/12/2020 at 20:45:33
"4.6"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8152
glgpu[0].GLName="AMD Radeon RX 5700"
glgpu[0].GLVendor="AMD"
glgpu[0].GLDriverVersion="27.20.14501.28009"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\amdxc64.dll"
glgpu[0].GLDriverDate="20201204000000.000000-000"
glgpu[0].GLRenderer="AMD Radeon RX 5700"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 2.1 AMD-APP (3188.4)"
clgpu[0].CLDeviceVersion="2.0"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8573
clgpu[0].CLName="gfx1010"
clgpu[0].CLVendor="AMD"
clgpu[0].CLBandwidth=4.000000e+11
clgpu[0].CLCompute=3614.806246
clgpu[0].CLRawDeviceName=gfx1010
clgpu[0].CLRawDeviceVendor=Advanced Micro Devices, Inc.
clgpu[0].CLRawPlatformName=AMD Accelerated Parallel Processing
clgpu[0].CLRawPlatformVendor=Advanced Micro Devices, Inc.
nativegpu[0].NativeName="29471:AMD Radeon RX 5700"
License Type: Subscription
Serial number: 94070424544945712623
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\Beast\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 893.2G, 494.7G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2020/10/13-07:15:59   79.624517   79.624517
   AdbePM.dll   PatchMatch 2020/09/29:17:00:06   1.624362   1.624362
   AdobeLinguistic.dll   Adobe Linguisitc Library   developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2020/08/08-01:12:48   79.395135   79.395135
   AdobePDFSettings.dll   Adobe PDFSettings   1.07   
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.68.49183   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.623146   79.623146
   AdobeXMP.dll   Adobe XMP Core 2020/10/15-17:48:32   79.164527   79.164527
   AdobeXMPFiles.dll   Adobe XMP Files 2020/10/15-17:48:32   79.164527   79.164527
   AdobeXMPScript.dll   Adobe XMP Script 2020/10/15-17:48:32   79.164527   79.164527
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2020/10/13-07:15:59   79.624517   79.624517
   AID.dll   AID DLL   1.0.0.12   
   AIDE.dll   AIDE 2020/09/03-11:27:35   79.623792   79.623792
   ARE.dll   ARE 2020/10/13-07:15:59   79.624517   79.624517
   AXE8SharedExpat.dll   AXE8SharedExpat 2020/08/01-01:08:32   79.622927   79.622927
   AXEDOMCore.dll   AXEDOMCore 2020/08/01-01:08:32   79.622927   79.622927
   Bib.dll   BIB 2020/10/13-07:15:59   79.624517   79.624517
   BIBUtils.dll   BIBUtils 2020/10/13-07:15:59   79.624517   79.624517
   boost_date_time.dll   photoshopdva   14.0.0   
   boost_filesystem.dll   photoshopdva   14.0.0   
   boost_program_options.dll   photoshopdva   14.0.0   
   boost_regex.dll   photoshopdva   14.0.0   
   boost_system.dll   photoshopdva   14.0.0   
   boost_threads.dll   photoshopdva   14.0.0   
   CoolType.dll   CoolType 2020/10/13-07:15:59   79.624517   79.624517
   CRClient.dll   Adobe Crash Reporter Client DLL   3.0.2.0   
   DirectML.dll   DirectML Redistributable Library   1.0.200514-0504.1.redist-dml-2.1.0.dcd3712   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   14.0.0   
   dvaappsupport.dll   photoshopdva   14.0.0   
   dvaaudiodevice.dll   photoshopdva   14.0.0   
   dvacore.dll   photoshopdva   14.0.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   14.0.0   
   dvamediatypes.dll   photoshopdva   14.0.0   
   dvametadata.dll   photoshopdva   14.0.0   
   dvametadataapi.dll   photoshopdva   14.0.0   
   dvametadataui.dll   photoshopdva   14.0.0   
   dvanet.dll   photoshopdva   14.0.0   
   dvaplayer.dll   photoshopdva   14.0.0   
   dvascripting.dll   photoshopdva   14.0.0   
   dvatransport.dll   photoshopdva   14.0.0   
   dvaui.dll   photoshopdva   14.0.0   
   dvaunittesting.dll   photoshopdva   14.0.0   
   dvavulcansupport.dll   photoshopdva   14.0.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-4.1.4.7   
   dynamiclink.dll   photoshopdva   14.0.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icudt66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icuuc66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   igestep30.dll   IGES Reader   9.3.0.113   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2020.0.1 (r0x35c5ec66)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   JP2KLib.dll   JP2KLib 2020/06/29-16:59:49   79.275695   79.275695
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   libzip.dll   photoshopdva   14.0.0   
   LogSession.dll   LogSession   8.1.0.68.49183   
   mediacoreif.dll   photoshopdva   14.0.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   MPS.dll   MPS 2020/09/18-01:10:24   79.624152   79.624152
   onnxruntime.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   opencv_world440.dll   OpenCV library   4.4.0   
   Photoshop.dll   Adobe Photoshop 2021   22.1   
   Plugin.dll   Adobe Photoshop 2021   22.1   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   10.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   10.0.0.80   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2021   22.1   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.623146   79.623146
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   utest.dll   photoshopdva   14.0.0   
   VulcanControl.dll   Vulcan Application Control Library   6.6.0.000   
   VulcanMessage5.dll   Vulcan Message Library   6.6.0.000   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 16.0.0.4539038   16.0.0.4539038
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-4.1.4.7


Required plugins:

   Accented Edges 22.1 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 22.1 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 22.1 - from the file “Filter Gallery.8bf”
   Average 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Average.8bf”
   Bas Relief 22.1 - from the file “Filter Gallery.8bf”
   BMP 22.1 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 13.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 13.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 22.1 - from the file “Filter Gallery.8bf”
   Charcoal 22.1 - from the file “Filter Gallery.8bf”
   Chrome 22.1 - from the file “Filter Gallery.8bf”
   Cineon 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Cineon.8bi”
   Clouds 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Clouds.8bf”
   Color Halftone 22.1 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 22.1 - from the file “Filter Gallery.8bf”
   Conté Crayon 22.1 - from the file “Filter Gallery.8bf”
   Craquelure 22.1 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 22.1 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 22.1 - from the file “Filter Gallery.8bf”
   Crystallize 22.1 - from the file “Standard MultiPlugin.8bf”
   Cutout 22.1 - from the file “Filter Gallery.8bf”
   Dark Strokes 22.1 - from the file “Filter Gallery.8bf”
   De-Interlace 22.1 - from the file “Standard MultiPlugin.8bf”
   Dicom 22.1 - from the file “Dicom.8bi”
   Difference Clouds 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Clouds.8bf”
   Diffuse Glow 22.1 - from the file “Filter Gallery.8bf”
   Displace 22.1 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 22.1 - from the file “Filter Gallery.8bf”
   Eazel Acquire 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “EazelAcquire.8ba”
   Entropy 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Export Color Lookup Tables 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Export3DLUT.8be”
   Extrude 22.1 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “FastCore.8bx”
   Fibers 22.1 - from the file “Standard MultiPlugin.8bf”
   Film Grain 22.1 - from the file “Filter Gallery.8bf”
   Filter Gallery 22.1 - from the file “Filter Gallery.8bf”
   Fresco 22.1 - from the file “Filter Gallery.8bf”
   Glass 22.1 - from the file “Filter Gallery.8bf”
   Glowing Edges 22.1 - from the file “Filter Gallery.8bf”
   Grain 22.1 - from the file “Filter Gallery.8bf”
   Graphic Pen 22.1 - from the file “Filter Gallery.8bf”
   Halftone Pattern 22.1 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 22.1 - from the file “HDRMergeUI.8bf”
   HSB/HSL 22.1 - from the file “Standard MultiPlugin.8bf”
   IFF Format 22.1 - from the file “Standard MultiPlugin.8bf”
   IGES 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
   Ink Outlines 22.1 - from the file “Filter Gallery.8bf”
   JPEG 2000 22.1 - from the file “JPEG2000.8bi”
   Kurtosis 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Lens Blur 22.1 - from the file “Lens Blur.8bf”
   Lens Correction 22.1 - from the file “Lens Correction.8bf”
   Lens Flare 22.1 - from the file “Standard MultiPlugin.8bf”
   Liquify 22.1 - from the file “Liquify.8bf”
   Matlab Operation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “ChannelPort.8bf”
   Maximum 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Mean 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Measurement Core 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MeasurementCore.8me”
   Median 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Mezzotint 22.1 - from the file “Standard MultiPlugin.8bf”
   Minimum 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   MMXCore Routines 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MMXCore.8bx”
   Mosaic Tiles 22.1 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MultiProcessor Support.8bx”
   Neon Glow 22.1 - from the file “Filter Gallery.8bf”
   Note Paper 22.1 - from the file “Filter Gallery.8bf”
   NTSC Colors 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “NTSC Colors.8bf”
   Ocean Ripple 22.1 - from the file “Filter Gallery.8bf”
   OpenEXR 22.1 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 22.1 - from the file “Filter Gallery.8bf”
   Palette Knife 22.1 - from the file “Filter Gallery.8bf”
   Patchwork 22.1 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 22.1 - from the file “Standard MultiPlugin.8bf”
   PCX 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “PCX.8bi”
   Photocopy 22.1 - from the file “Filter Gallery.8bf”
   Picture Package Filter 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “ChannelPort.8bf”
   Pinch 22.1 - from the file “Standard MultiPlugin.8bf”
   Pixar 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Pixar.8bi”
   Plaster 22.1 - from the file “Filter Gallery.8bf”
   Plastic Wrap 22.1 - from the file “Filter Gallery.8bf”
   Pointillize 22.1 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 22.1 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “PBM.8bi”
   Poster Edges 22.1 - from the file “Filter Gallery.8bf”
   PRC 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
   Radial Blur 22.1 - from the file “Standard MultiPlugin.8bf”
   Radiance 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Radiance.8bi”
   Range 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Render Color Lookup Grid 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Export3DLUT.8be”
   Reticulation 22.1 - from the file “Filter Gallery.8bf”
   Ripple 22.1 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 22.1 - from the file “Filter Gallery.8bf”
   Save for Web 22.1 - from the file “Save for Web.8be”
   ScriptingSupport 22.1 - from the file “ScriptingSupport.8li”
   Shake Reduction 22.1 - from the file “Shake Reduction.8bf”
   Shear 22.1 - from the file “Standard MultiPlugin.8bf”
   Skewness 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Smart Blur 22.1 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 22.1 - from the file “Filter Gallery.8bf”
   Solarize 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Solarize.8bf”
   Spaces 22.1 - from the file “Spaces.8li”
   Spatter 22.1 - from the file “Filter Gallery.8bf”
   Spherize 22.1 - from the file “Standard MultiPlugin.8bf”
   Sponge 22.1 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 22.1 - from the file “Filter Gallery.8bf”
   Stained Glass 22.1 - from the file “Filter Gallery.8bf”
   Stamp 22.1 - from the file “Filter Gallery.8bf”
   Standard Deviation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Sumi-e 22.1 - from the file “Filter Gallery.8bf”
   Summation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Targa 22.1 - from the file “Standard MultiPlugin.8bf”
   Texturizer 22.1 - from the file “Filter Gallery.8bf”
   Tiles 22.1 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 22.1 - from the file “Filter Gallery.8bf”
   Twirl 22.1 - from the file “Standard MultiPlugin.8bf”
   U3D 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
   Underpainting 22.1 - from the file “Filter Gallery.8bf”
   Vanishing Point 22.1 - from the file “VanishingPoint.8bf”
   Variance 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Water Paper 22.1 - from the file “Filter Gallery.8bf”
   Watercolor 22.1 - from the file “Filter Gallery.8bf”
   Wave 22.1 - from the file “Standard MultiPlugin.8bf”
   WIA Support 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “WIASupport.8li”
   Wind 22.1 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “WBMP.8bi”
   ZigZag 22.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 3.8.0.28 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.8.0\"
CDO: 1.76.10
        CmdN: 1.5.18
        CDP: 1.100.16
   Unified Panel (Loaded) 1.2.0.13 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

   ccx-timeline (Prepared) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

   Neural Filters (Prepared) 1.3.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

   Photoshop UXP Export-As (Prepared) 5.3.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

   Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

   Plugins Panel (Prepared) 1.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\index.html”
   New Document  3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\purchaseTypekit.html”
   Home  2.15.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.15.0\index.html?v=2.15.0.7”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\capture\capture.html”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\stock-panel-licensing\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

 

new sniffer-out: https://we.tl/t-pxtRZqs7DV

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New Here ,
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Can you see if you have a directory here:

C:\Users\<Your User Name>\AppData\Local\Temp\PhotoshopCrashes

(substitute your user name as appropriate).

If you do, can you make a copy of the directory, then delete the original, try rerunning and send me the new System Info.

Thank you

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Some more questions and tests:

Start Photoshop, then bring up the preferences dialog:

Edit > Preferences > Performance

Look for the "Graphics Processor" settings

  • Does it list a "Detected Graphics Processor"?
  • What does it say?
  • Is the box by "Use Graphics Processor" checked?

Now open up an image

Select the "Rotate View Tool" (it's in the same block as the "Hand Tool")

  • Can you click and drag to rotate the image?

If you can you should see a compass rose in the middle of the screen with a pointer that rotates as you rotate the image. If you can't there will be a "no entry" sign.

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Community Beginner ,
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@BobArcher - yes, there were a few files there. Moved to desktop, this is the log:

Adobe Photoshop Version: 22.1.0 20201125.r.94 2020/11/25: 4b16c876033  x64
Number of Launches: 2
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.662
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3600 MHz
Built-in memory: 49103 MB
Free memory: 31487 MB
Memory available to Photoshop: 44981 MB
Memory used by Photoshop: 70 %
ACP.local Status:
 - SDK Version: 1.34.1
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.71.1
 - Min Core Sync Required: 4.3.28.24
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 60 seconds
Live Edit Client SDK Version: 3.77.11
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Wintab Digitizer Services
    Spec Version 1.4
    Impl Version 1.39
    Num Devices 0
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
"4.6"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8152
glgpu[0].GLName="AMD Radeon RX 5700"
glgpu[0].GLVendor="AMD"
glgpu[0].GLDriverVersion="27.20.14501.28009"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361901.inf_amd64_204a65b18f2a904a\B361909\amdxc64.dll"
glgpu[0].GLDriverDate="20201204000000.000000-000"
glgpu[0].GLRenderer="AMD Radeon RX 5700"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 2.1 AMD-APP (3188.4)"
clgpu[0].CLDeviceVersion="2.0"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8573
clgpu[0].CLName="gfx1010"
clgpu[0].CLVendor="AMD"
clgpu[0].CLBandwidth=3.990000e+11
clgpu[0].CLCompute=3589.246617
clgpu[0].CLRawDeviceName=gfx1010
clgpu[0].CLRawDeviceVendor=Advanced Micro Devices, Inc.
clgpu[0].CLRawPlatformName=AMD Accelerated Parallel Processing
clgpu[0].CLRawPlatformVendor=Advanced Micro Devices, Inc.
nativegpu[0].NativeName="29471:AMD Radeon RX 5700"
License Type: Subscription
Serial number: 94070424544945712623
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\Beast\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 893.2G, 494.0G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2020/10/13-07:15:59   79.624517   79.624517
   AdbePM.dll   PatchMatch 2020/09/29:17:00:06   1.624362   1.624362
   AdobeLinguistic.dll   Adobe Linguisitc Library   developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2020/08/08-01:12:48   79.395135   79.395135
   AdobePDFSettings.dll   Adobe PDFSettings   1.07   
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.68.49183   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.623146   79.623146
   AdobeXMP.dll   Adobe XMP Core 2020/10/15-17:48:32   79.164527   79.164527
   AdobeXMPFiles.dll   Adobe XMP Files 2020/10/15-17:48:32   79.164527   79.164527
   AdobeXMPScript.dll   Adobe XMP Script 2020/10/15-17:48:32   79.164527   79.164527
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2020/10/13-07:15:59   79.624517   79.624517
   AID.dll   AID DLL   1.0.0.12   
   AIDE.dll   AIDE 2020/09/03-11:27:35   79.623792   79.623792
   ARE.dll   ARE 2020/10/13-07:15:59   79.624517   79.624517
   AXE8SharedExpat.dll   AXE8SharedExpat 2020/08/01-01:08:32   79.622927   79.622927
   AXEDOMCore.dll   AXEDOMCore 2020/08/01-01:08:32   79.622927   79.622927
   Bib.dll   BIB 2020/10/13-07:15:59   79.624517   79.624517
   BIBUtils.dll   BIBUtils 2020/10/13-07:15:59   79.624517   79.624517
   boost_date_time.dll   photoshopdva   14.0.0   
   boost_filesystem.dll   photoshopdva   14.0.0   
   boost_program_options.dll   photoshopdva   14.0.0   
   boost_regex.dll   photoshopdva   14.0.0   
   boost_system.dll   photoshopdva   14.0.0   
   boost_threads.dll   photoshopdva   14.0.0   
   CoolType.dll   CoolType 2020/10/13-07:15:59   79.624517   79.624517
   CRClient.dll   Adobe Crash Reporter Client DLL   3.0.2.0   
   DirectML.dll   DirectML Redistributable Library   1.0.200514-0504.1.redist-dml-2.1.0.dcd3712   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   14.0.0   
   dvaappsupport.dll   photoshopdva   14.0.0   
   dvaaudiodevice.dll   photoshopdva   14.0.0   
   dvacore.dll   photoshopdva   14.0.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   14.0.0   
   dvamediatypes.dll   photoshopdva   14.0.0   
   dvametadata.dll   photoshopdva   14.0.0   
   dvametadataapi.dll   photoshopdva   14.0.0   
   dvametadataui.dll   photoshopdva   14.0.0   
   dvanet.dll   photoshopdva   14.0.0   
   dvaplayer.dll   photoshopdva   14.0.0   
   dvascripting.dll   photoshopdva   14.0.0   
   dvatransport.dll   photoshopdva   14.0.0   
   dvaui.dll   photoshopdva   14.0.0   
   dvaunittesting.dll   photoshopdva   14.0.0   
   dvavulcansupport.dll   photoshopdva   14.0.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-4.1.4.7   
   dynamiclink.dll   photoshopdva   14.0.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icudt66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icuuc66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   igestep30.dll   IGES Reader   9.3.0.113   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2020.0.1 (r0x35c5ec66)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   JP2KLib.dll   JP2KLib 2020/06/29-16:59:49   79.275695   79.275695
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   libzip.dll   photoshopdva   14.0.0   
   LogSession.dll   LogSession   8.1.0.68.49183   
   mediacoreif.dll   photoshopdva   14.0.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   MPS.dll   MPS 2020/09/18-01:10:24   79.624152   79.624152
   onnxruntime.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   opencv_world440.dll   OpenCV library   4.4.0   
   Photoshop.dll   Adobe Photoshop 2021   22.1   
   Plugin.dll   Adobe Photoshop 2021   22.1   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   10.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   10.0.0.80   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2021   22.1   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.623146   79.623146
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   utest.dll   photoshopdva   14.0.0   
   VulcanControl.dll   Vulcan Application Control Library   6.6.0.000   
   VulcanMessage5.dll   Vulcan Message Library   6.6.0.000   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 16.0.0.4539038   16.0.0.4539038
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-4.1.4.7


Required plugins:

   Accented Edges 22.1 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 22.1 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 22.1 - from the file “Filter Gallery.8bf”
   Average 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Average.8bf”
   Bas Relief 22.1 - from the file “Filter Gallery.8bf”
   BMP 22.1 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 13.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 13.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 22.1 - from the file “Filter Gallery.8bf”
   Charcoal 22.1 - from the file “Filter Gallery.8bf”
   Chrome 22.1 - from the file “Filter Gallery.8bf”
   Cineon 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Cineon.8bi”
   Clouds 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Clouds.8bf”
   Color Halftone 22.1 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 22.1 - from the file “Filter Gallery.8bf”
   Conté Crayon 22.1 - from the file “Filter Gallery.8bf”
   Craquelure 22.1 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 22.1 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 22.1 - from the file “Filter Gallery.8bf”
   Crystallize 22.1 - from the file “Standard MultiPlugin.8bf”
   Cutout 22.1 - from the file “Filter Gallery.8bf”
   Dark Strokes 22.1 - from the file “Filter Gallery.8bf”
   De-Interlace 22.1 - from the file “Standard MultiPlugin.8bf”
   Dicom 22.1 - from the file “Dicom.8bi”
   Difference Clouds 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Clouds.8bf”
   Diffuse Glow 22.1 - from the file “Filter Gallery.8bf”
   Displace 22.1 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 22.1 - from the file “Filter Gallery.8bf”
   Eazel Acquire 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “EazelAcquire.8ba”
   Entropy 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Export Color Lookup Tables 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Export3DLUT.8be”
   Extrude 22.1 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “FastCore.8bx”
   Fibers 22.1 - from the file “Standard MultiPlugin.8bf”
   Film Grain 22.1 - from the file “Filter Gallery.8bf”
   Filter Gallery 22.1 - from the file “Filter Gallery.8bf”
   Fresco 22.1 - from the file “Filter Gallery.8bf”
   Glass 22.1 - from the file “Filter Gallery.8bf”
   Glowing Edges 22.1 - from the file “Filter Gallery.8bf”
   Grain 22.1 - from the file “Filter Gallery.8bf”
   Graphic Pen 22.1 - from the file “Filter Gallery.8bf”
   Halftone Pattern 22.1 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 22.1 - from the file “HDRMergeUI.8bf”
   HSB/HSL 22.1 - from the file “Standard MultiPlugin.8bf”
   IFF Format 22.1 - from the file “Standard MultiPlugin.8bf”
   IGES 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
   Ink Outlines 22.1 - from the file “Filter Gallery.8bf”
   JPEG 2000 22.1 - from the file “JPEG2000.8bi”
   Kurtosis 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Lens Blur 22.1 - from the file “Lens Blur.8bf”
   Lens Correction 22.1 - from the file “Lens Correction.8bf”
   Lens Flare 22.1 - from the file “Standard MultiPlugin.8bf”
   Liquify 22.1 - from the file “Liquify.8bf”
   Matlab Operation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “ChannelPort.8bf”
   Maximum 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Mean 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Measurement Core 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MeasurementCore.8me”
   Median 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Mezzotint 22.1 - from the file “Standard MultiPlugin.8bf”
   Minimum 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   MMXCore Routines 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MMXCore.8bx”
   Mosaic Tiles 22.1 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “MultiProcessor Support.8bx”
   Neon Glow 22.1 - from the file “Filter Gallery.8bf”
   Note Paper 22.1 - from the file “Filter Gallery.8bf”
   NTSC Colors 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “NTSC Colors.8bf”
   Ocean Ripple 22.1 - from the file “Filter Gallery.8bf”
   OpenEXR 22.1 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 22.1 - from the file “Filter Gallery.8bf”
   Palette Knife 22.1 - from the file “Filter Gallery.8bf”
   Patchwork 22.1 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 22.1 - from the file “Standard MultiPlugin.8bf”
   PCX 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “PCX.8bi”
   Photocopy 22.1 - from the file “Filter Gallery.8bf”
   Picture Package Filter 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “ChannelPort.8bf”
   Pinch 22.1 - from the file “Standard MultiPlugin.8bf”
   Pixar 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Pixar.8bi”
   Plaster 22.1 - from the file “Filter Gallery.8bf”
   Plastic Wrap 22.1 - from the file “Filter Gallery.8bf”
   Pointillize 22.1 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 22.1 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “PBM.8bi”
   Poster Edges 22.1 - from the file “Filter Gallery.8bf”
   PRC 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
   Radial Blur 22.1 - from the file “Standard MultiPlugin.8bf”
   Radiance 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Radiance.8bi”
   Range 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Render Color Lookup Grid 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Export3DLUT.8be”
   Reticulation 22.1 - from the file “Filter Gallery.8bf”
   Ripple 22.1 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 22.1 - from the file “Filter Gallery.8bf”
   Save for Web 22.1 - from the file “Save for Web.8be”
   ScriptingSupport 22.1 - from the file “ScriptingSupport.8li”
   Shake Reduction 22.1 - from the file “Shake Reduction.8bf”
   Shear 22.1 - from the file “Standard MultiPlugin.8bf”
   Skewness 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Smart Blur 22.1 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 22.1 - from the file “Filter Gallery.8bf”
   Solarize 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “Solarize.8bf”
   Spaces 22.1 - from the file “Spaces.8li”
   Spatter 22.1 - from the file “Filter Gallery.8bf”
   Spherize 22.1 - from the file “Standard MultiPlugin.8bf”
   Sponge 22.1 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 22.1 - from the file “Filter Gallery.8bf”
   Stained Glass 22.1 - from the file “Filter Gallery.8bf”
   Stamp 22.1 - from the file “Filter Gallery.8bf”
   Standard Deviation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Sumi-e 22.1 - from the file “Filter Gallery.8bf”
   Summation 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Targa 22.1 - from the file “Standard MultiPlugin.8bf”
   Texturizer 22.1 - from the file “Filter Gallery.8bf”
   Tiles 22.1 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 22.1 - from the file “Filter Gallery.8bf”
   Twirl 22.1 - from the file “Standard MultiPlugin.8bf”
   U3D 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “U3D.8bi”
   Underpainting 22.1 - from the file “Filter Gallery.8bf”
   Vanishing Point 22.1 - from the file “VanishingPoint.8bf”
   Variance 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “statistics.8ba”
   Water Paper 22.1 - from the file “Filter Gallery.8bf”
   Watercolor 22.1 - from the file “Filter Gallery.8bf”
   Wave 22.1 - from the file “Standard MultiPlugin.8bf”
   WIA Support 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “WIASupport.8li”
   Wind 22.1 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 22.1 (20201125.r.94 2020/11/25: 4b16c876033) - from the file “WBMP.8bi”
   ZigZag 22.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 3.8.0.28 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.8.0\"
CDO: 1.76.10
        CmdN: 1.5.18
        CDP: 1.100.16
   Unified Panel (Loaded) 1.2.0.13 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

   ccx-timeline (Prepared) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

   Neural Filters (Prepared) 1.3.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

   Photoshop UXP Export-As (Prepared) 5.3.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

   Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

   Plugins Panel (Prepared) 1.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\index.html”
   New Document  3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\purchaseTypekit.html”
   Home  2.15.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.15.0\index.html?v=2.15.0.7”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\capture\capture.html”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_288\extensions\stock-panel-licensing\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

 

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Community Beginner ,
Dec 15, 2020 Dec 15, 2020

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@BobArcher , no GPU detected(please see attached)

performance-31ef8b93-cd88-465c-9773-aee4249ee43a-227180285.JPG

Rotation is not available as OpenGL is not enabled.

If I go into edit/preferences/performance in Illustrator, GPU is being detected (see screenshot below)

illustratorperformance-6b24550b-5e6b-455d-ae72-8dedabd8e359-1745190920.JPG

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LEGEND ,
Dec 16, 2020 Dec 16, 2020

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@danilaboratory Could you shoot me an email at Sympa@adobe.com? We're diving further into your logs and would like to live troubleshoot with you. 

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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Hi *Sympa , sure, will do.

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New Here ,
Jan 02, 2021 Jan 02, 2021

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Photoshop V22.1 is full of bugs. especially with GPU/EGPUS. Your best option is to downgrade photoshop version

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LEGEND ,
Feb 01, 2021 Feb 01, 2021

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can confirm. I messaged adobe on twitter and they just linked me to this thread and said that they're 'aware' of it, working on a fix, and that voting on this thread might help...

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LEGEND ,
Feb 01, 2021 Feb 01, 2021

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in photoshop 2020, I was able to get it to work by disabling one of my GPUs drivers (both are RX 5700 XTs), launching photoshop, then reenabling them. It continues to work on all 6 of my displays. Just had to disable one in device manager while launching it, then reenable.

garbage user experience.

edit: didn't work consistently. It seems so random if it works or not. 98% of the time it doesn't, on either version.

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LEGEND ,
Feb 01, 2021 Feb 01, 2021

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LEGEND ,
Mar 25, 2021 Mar 25, 2021

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@JeffreyTranberry  This was exactly it! thank you so much. (Radeon 5700 XT)

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New Here ,
Apr 18, 2021 Apr 18, 2021

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Has there been any movement on this issue, I am still without my GPU and its frustrating to say the least.

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LEGEND ,
Apr 18, 2021 Apr 18, 2021

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LATEST

Honestly? I sold my AMD cards and bought some RTX cards at the ridiculous premium they're at now. Fixed my issue, but I had to get rid of every AMD card.

Thank you adobe for making me have to move $2,000 around to make photoshop work -_-

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