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P: Camera Raw - Enhance Details crashes on Windows

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Explorer ,
Nov 06, 2020 Nov 06, 2020

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Photoshop closed while apply Enhance Details in Camera Raw,

i tested both versions of ACR 13.0 and 13.0.2

 

here is the video

https://www.youtube.com/watch?v=MLS4mus7uKQ&feature=youtu.be

 

Bug Fixed
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correct answers 2 Correct answers

New Here , Mar 18, 2021 Mar 18, 2021
Yesh! I am also glad to say that finally Photoshop V22.30 fixed the issue. So thank you to Adobe support team for taking care of the bug! Finally, I can use 'Enhance details' again.

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Explorer , Mar 12, 2021 Mar 12, 2021
Fixed Enhanced Issues.  Tested in this version.

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Explorer ,
Nov 09, 2020 Nov 09, 2020

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Have any Update ? 🙂

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Explorer ,
Nov 16, 2020 Nov 16, 2020

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I tested today with Photoshop 22.0.1 but this error is not resolved ...

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LEGEND ,
Nov 18, 2020 Nov 18, 2020

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Salve, prima di perdere tempo e salute con il nuovo aggiornamento vorrei sapere se oltre ai problemi risolti alla pagina: https://helpx.adobe.com/photoshop/kb/fixed-issues.html, si siano risolti anche i miei, che ho segnalato sia sulla community, sia sulla pagina, sia connettendomi in teleassistenza che non è riuscita a risolverli. Ora li ripeto anche qui: il mio pc: Windows Pro 64 bit  build 19041, Ryzen 9 3950x, Asus Crosshair Hero VIII, ram G.Skill 64gb, ssd Sabrent SSD Interno 1TB Rocket Nvme PCIe 4.0 M.2 2280, ASUS Dual GeForce RTX 2070 SUPER EVO Advanced Edition 8 GB GDDR6. I miei problemi: visualizzazione delle immagini Jpg con una nitidezza aumentata e irreale, arresto dell'applicazione in camera raw quando si avvia "migliora dettaglio", arresto dell'applicazione in camera raw quando si passa da un preset ad un altro, arresto dell'applicazione senza motivo, arresto dell'applicazione di lightroom classic 10 quando si passa da un preset ad un altro ed infine cataloghi corrotti dopo l'aggiornamento e non più ripristinabili nemmeno con le vecchie versioni, ma questo ultimo problema pare sia irreversibile perchè non sono riusciti a risolverlo nemmeno in teleassistenza. Allego anche numero richiesta:

ADB-15873840-Q8M8 
La tua richiesta di assistenza clienti Adobe ADB-15873840-Q8M8
Gentile Daniele,

ci scusiamo nuovamente per il disagio.

Sará nostra premura darle aggiornamenti in merito all'evoluzione della situazione.  

 

Grazie per aver lavorato con noi,  
Assistenza clienti Adobe  

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Hi veniceraj,

Just wanted to thank you on your efforts. Very useful video, the exactly same is happening on my setup with V22 and V22.01. I hope Adobe sees this and it will be fixed asap. I had to roll back to Phoshop 21.2.4 until this is resolved. Too bad, because I really would like to try the new features, but then again I find Enhance Details so much more important...

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Adobe Employee ,
Nov 19, 2020 Nov 19, 2020

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I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 19, 2020 Nov 19, 2020

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@teemu

I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 19, 2020 Nov 19, 2020

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Engineering is looking into this. 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Nov 20, 2020 Nov 20, 2020

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I can confirm this. Just tested it on a RAW file from my Sony Camera as well as older DNG files and Photoshop crashed right after the Enhance Details window appears. I'm still using 22.0.0 because of all the bugs in 22.0.1. Report was sent.

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New Here ,
Nov 21, 2020 Nov 21, 2020

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Dear Jeffrey,

Thanks for the reply! Actually I have submitted several crash reports already. However, my Adobe Subscription is from another corporate account (with corporate account one is not able to register on this forum). I don't want to write the work email here publicly, but is there a way I can send you a private message to let you know the details? I didn't find a way to do that..

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LEGEND ,
Nov 22, 2020 Nov 22, 2020

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Same here. Just updated today and it instantly crashes. Been working on my older version perfectly. RAW file came from my Fuji X-T3 and report was sent. Everything else works fine.

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Explorer ,
Dec 08, 2020 Dec 08, 2020

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Today I got new Updates. Photoshop v22.1, ACR v13.1.. but Enhance Details problem is not fixed.

enhancedbug-abf62108-beba-4a5a-bd6f-d0a948090261-476808327.png

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New Here ,
Dec 12, 2020 Dec 12, 2020

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Same here. Just updated today and it instantly crashes.

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New Here ,
Dec 22, 2020 Dec 22, 2020

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Im also getting crashes on Camera Raw 13.1

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Explorer ,
Feb 02, 2021 Feb 02, 2021

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@JeffreyTranberry  Have any Update ?

Today Feb/2/2021 got new updates for Photoshop (22.1.1) but this issue is still not resolved

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Community Beginner ,
Feb 07, 2021 Feb 07, 2021

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Meanwhile, three months later...

It's still crashing and yes, I have just submitted a report with my email address.

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New Here ,
Feb 14, 2021 Feb 14, 2021

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Any clear consensus is still happening with Photoshop V22.2? I am still running V21.x until this gets sorted out..

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LEGEND ,
Feb 21, 2021 Feb 21, 2021

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Same here, on every occasion - annoying because I lost a couple of dozen of edits.

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Explorer ,
Mar 12, 2021 Mar 12, 2021

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Fixed Enhanced Issues. 🙂 Tested in this version. Screenshot20210312155406-ecd31a70-0c2f-43f2-a676-125a8a791824-314797973.png

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LEGEND ,
Mar 15, 2021 Mar 15, 2021

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same problem - but using earlier versions - ACR 13.0  and PS 22.0.0

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LEGEND ,
Mar 16, 2021 Mar 16, 2021

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Today 3/16/21 Photoshop up to date ACR still immediately crashes photoshop when attempting to use the new enhance feature.

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New Here ,
Mar 18, 2021 Mar 18, 2021

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Yesh! I am also glad to say that finally Photoshop V22.30 fixed the issue. So thank you to Adobe support team for taking care of the bug!

Finally, I can use 'Enhance details' again.

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