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P: Crash on launch Photoshop 23.0 macOS

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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I was unable to open photoshop after I have perform the update today. It was constantly crashing. Please help.

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correct answers 3 Correct answers

Adobe Employee , Nov 23, 2021 Nov 23, 2021
Hi all,     We're happy to announce the release of Photoshop 23.0.2. This update includes the fix for this issue. To see the list of all fixed issues, click here   To update Photoshop to 23.0.2, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating     Let us know if the update resolves the problem for those affected and share your feedback with us.     Thanks, Mohit
Status Fixed

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Adobe Employee , Nov 12, 2021 Nov 12, 2021
If you disable the "Spaces" plugin then the crash should go away. To disable rename the "Spaces" folder in Plugins to "~Spaces". Change C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\Spaces To: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\~Spaces

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Adobe Employee , Oct 26, 2021 Oct 26, 2021
Thanks @Indranilc I've asked engineering to take a look. You can install the previous version 22.x (v2021) and keep the current version installed so we can continue to troubleshoot: https://helpx.adobe.com/download-install/using/install-previous-version.ug.html 
Status Acknowledged

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Thanks @Indranilc I've asked engineering to take a look. You can install the previous version 22.x (v2021) and keep the current version installed so we can continue to troubleshoot: https://helpx.adobe.com/download-install/using/install-previous-version.ug.html 


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New Here ,
Oct 26, 2021 Oct 26, 2021

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I installed the new v23 of Photoshop.  Splash screen appears then application crashes.  Sent multiple crash reports. V22.5.2 still works fine.  Closed Creative Cloud app, restarted computer but still crashes. Any thoughts?

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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@envirobob Thanks for submitting your crash log. You're seeing the same issue. Engineering is looking into this issue.


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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Hi @Indranilc and @envirobob are you using an external monitor when you open Photoshop?  If so, can you try disconnecting the external monitor and then reconnecting it?

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Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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Downloaded new version of Photoshop 2022 (23.0.0) via CreativeCloud. Every launch it doesn't get past the splash screen and crashes. Every time. I have restarted, shut down, uninstalled and re-installed to no avail. It happens not matter how I try to use it. I have tried to open files from new Bridge (12.0.0.234), previous version of Bridge (11.1.1.185). I have tried to double-click files. No luck.

Brand new MacPro (2019) running Big Sur 11.6.1, 3.3GHz 12-Core Intel Xeon W, 256 GB 2933 MHz DDR4 memory, AMD Radeon Pro W5700X 16 grapics card

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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@brich4d Thanks for submitting a crash log! You are hitting the same crash as folks on this thread.


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New Here ,
Oct 27, 2021 Oct 27, 2021

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I figured out the problem.  There was something in the preferences file that was causing the crash.  I have an iMac also and copied the preferences from that computers 2021 preferences into the 2022 preferences file in Library and now Photoshop v23.0 works just fine.  For some reason, the 2021 photoshop preferences file that was transferred to 2022 on my map had something in there that caused the crash. Hope this helps others. I'm still curious as to what was in the map preference folder that caused this. I can send that folder if you would like to check it out.  Let me know how to send it to Adobe and I will do that. Thanks. 

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New Here ,
Oct 27, 2021 Oct 27, 2021

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Not map...mbp.  MacBook Pro

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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@envirobob My guess is there was a PSUserConfig in your preferences folder to enable WinTab. Does that sound right?


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New Here ,
Oct 27, 2021 Oct 27, 2021

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Hi Jeffery,

I just checked the folder and PSUserComfig does not exist. In fact, I searched my Mac for that and got no results. 
Thanks

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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I did what @envirobob did and copied the preferences from 2021 to 2022 folder and changed the name to 2022 and I was able to open the new Photoshop without a problem. I did make sure that I had uninstalled the new Photoshop first and then did not tell the new installer to delete older versions or to copy preferences (the same choices I made when it would not launch).

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Community Beginner ,
Oct 30, 2021 Oct 30, 2021

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I have tried all the fixes suggested by Adobe. I enlarged the scope of permissions for the app which worked for a while. I've reverted to the previous version in order to continue working.

 

iMac (Retina 5K, 27-inch, 2020)

Big Sur and Monterey

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New Here ,
Oct 30, 2021 Oct 30, 2021

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I'm having the same problem but I am a total rookie at trying to fix something like this. Where would I find the preferenes for 2021 Photoshop and 2022 Photoshop?  In Finder?

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Community Beginner ,
Oct 31, 2021 Oct 31, 2021

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I deleted ALL my Photoshop preferences all the way back to 2014.  After that Photoshop 2022 opened with a warning about insufficent graphics card memory.  So it's not using the graphics card but it works now. 

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New Here ,
Nov 01, 2021 Nov 01, 2021

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La última versión da constantemente problemas al abrir el programa.

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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@Joel H. Mark You're primarily hitting this issue the OP has on this thread, but you're also hitting two crashes with DXO plug-ins: https://helpx.adobe.com/nz/photoshop/kb/crash-with-nik-plug-in.html


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Participant ,
Nov 02, 2021 Nov 02, 2021

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Following this post for updates.

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Participant ,
Nov 02, 2021 Nov 02, 2021

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Hello

 

I can report that I had one session with the new versiov 23, and now it won't launch again.

I have completed the error report each and every time it crashed. I included my email address.

If it helps, the new version of Media Encoder will not launch eaither.

 

Here is the message I put into the error report, each time it crashed;

 

Hello

I uninstalled (did not save preferences) Ps23(2022) and reinstalled from Creative Cloud.

It asked if I wanted to reopen the previous windows, I said no. It failed again!

 

Model Name: Mac Pro
Model Identifier: MacPro7,1
Enclosure: Tower
Processor Name: 16-Core Intel Xeon W
Processor Speed: 3.2 GHz
Number of Processors: 1
Total Number of Cores: 16
L2 Cache (per Core): 1 MB
L3 Cache: 22 MB
Hyper-Threading Technology: Enabled
Memory: 96 GB
System Firmware Version: 1715.40.15.0.0 (iBridge: 19.16.10548.0.0,0)

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New Here ,
Nov 02, 2021 Nov 02, 2021

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I have tried all things suggested :

Reset by dragging on the desktop all preferences so Photoshop have create new one and it crashed soon after opening

Unchecked the graphic card box in the preference and start again, same result : crashed

Press shift when loading so Photoshop did not load the plug-in, no matter, no result.

Update driver for the graphic card and for Windows, always the same

 

Finally, I uninstall the 23.0 version and install the previous one. 

I cross my finger that everything will be fine for now

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New Here ,
Nov 02, 2021 Nov 02, 2021

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I re-install the previous version 22.xxx and I will stick with it until the bugs are fixed.

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New Here ,
Nov 02, 2021 Nov 02, 2021

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Oh by the way, I'm not on Mac OS but on windows 10 and v 23.0 crash on opening.

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Community Beginner ,
Nov 06, 2021 Nov 06, 2021

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I have the same crashing problem with Photoshop 2022. I am on a Mac Pro and just upgraded to Monterey hoping it would fix the problem. Unfortunately not. I have tried all the suggestion here and from Adobes site, but no luck. I did not expect this fro a new program. 

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Engaged ,
Nov 07, 2021 Nov 07, 2021

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Adobe and preferences are like oil and water.

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Adobe Employee ,
Nov 12, 2021 Nov 12, 2021

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If you disable the "Spaces" plugin then the crash should go away.
To disable rename the "Spaces" folder in Plugins to "~Spaces".
Change
C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\Spaces
To:
C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\~Spaces


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Engaged ,
Nov 12, 2021 Nov 12, 2021

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23.0.1 fixed it, but I'll file this just in case. Thanks.

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