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chun hangl37448508
Participant
August 30, 2022

P: Crash opening JPEG or raw file

  • August 30, 2022
  • 15 replies
  • 5888 views

Hi there....

I use the Macbook Pro 16" Apple M1 Max with 32GB RAM.

After updating the macOS 12.5.1, I found out that I couldn't open/import the jpg and raw file in photoshop (but I can open/import jpg file in Ai...)
Once I open the photos with Photoshop, it will crash...

(and I even cannot open Lightroom...)

Can anyone tell me what's happen... I've tried to use previous version before but not work.

    This topic has been closed for replies.

    15 replies

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    February 14, 2023

    Great news, thank you, Rikk!

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    February 14, 2023

    Greetings all,

     

    Updates for Adobe Photography products have been released.  The February 2023  updates contain a fix for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
    Z
    zooskifilms
    Participating Frequently
    October 16, 2022

    I had an issue where Photoshop 2022 wouldn't open (meaning it would crash evcery time) a jpg or raw photo. I tried turning OFF GPU, threading and even tried installing older versions, all to no avail. I realized my installed version of Bridge was an Intel version, and the program itself wouldn't open. I uninstalled Bridge, Photoshop and LR Classic (manually removed Camera Raw folders too). Then reinstalled Bridge 12.0.3 from online (it didn't show up in the CC app, just the Intel version). Then installed Photoshop and LR Classic. ALL is working well now! Bridge gave me a message that it was installing some Photoshop files, so I believe there is an order of installation required (Brdige first!). Using a Macbook 16 inch M1 Max. 

    C
    Craig225732448xs2
    Participant
    October 4, 2022

    Thank you for replying. Changed preferences on the 1st reco without success. Not seeing the "GPU Compositing" option in advanced settings as seen in the screenshot below.

    J
    J453
    Legend
    October 4, 2022

    @Craig225732448xs2 Thank you. I found your crash reports.You are seeing the crash in this thread. 

    C
    Craig225732448xs2
    Participant
    October 4, 2022

    Believe it's the latest version that's preventing me from opening jpg and other files and causing PS to crash. It also happens in Lightroom. I'm on Mac OS 12.6 with M1 Max processor. Opens psd  and png files without issue but bombs every time I try to open jpg.  Photoshop 23.5.1. I've uninstalled, reinstalled, deleted preferences but nothing is working.

    TheDigitalDog
    TheDigitalDog
    Inspiring
    October 4, 2022

    Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop. 
Still crashing? 
    Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing? 

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    V
    veepeedeepee
    Participating Frequently
    September 13, 2022

    I eventually gave up and this was fixed for me by creating a new user account on my Mac. This was a last resort, but I needed to get work done and didn't have time to keep trying to troubleshoot.

      C
      chun hangl37448508Author
      Participant
      September 14, 2022

      This sound stupid but if it is work, this is the only way to let me try....
      But are you using the same Mac without resotre/ update the mac?

      C
      Craig225732448xs2
      Participant
      October 3, 2022

      I have the same problem in both PS and LR. I've sent multiple crash reports, uninstalled and reinstalled numerous times but nothing works. I can open .png files fine but not .jpg. Has anyone found a solution?

      C
      chun hangl37448508Author
      Participant
      September 13, 2022

      Hi @CShubert ....
      I've finally received the updated version of Photoshop, and I can finally open the png file. But jpg and raw (like cr2.) still cannot open...

      R
      Ryan25883218r8jx
      Participating Frequently
      August 30, 2022

      Hello. Anyime I open a JPG, Photoshop crashes.

      Computer: 3 month old 16" MacBook Pro M1 Max w/32GB memory. macOS Monterey 12.5.1 (latest non-beta version).

      Photoshop versions tried: 23.5 (current) & 23.4.2, BOTH Apple silicon & Intel Rosetta translated versions.

      Creative Cloud says Camera Raw is up to date.

       

      Regardless of size of JPG or extension (.jpg vs .jpeg), Photoshop crashes immediately. PSDs & PNGs open without issue.

      I've uninstalled Photoshop compeltely, verified Photoshop is removed from /Library/Application Support, and reinstalled.

      I'm at a loss at this point on what to do.

      Y
      YMC Productions
      Participant
      August 30, 2022

      I have the same issue about 3 days ago and still unsolved.  

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