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andreyu
Participating Frequently
December 15, 2021

P: Crash when renaming a layer using the help search functionality (Discover Panel)

  • December 15, 2021
  • 5 replies
  • 12971 views

This crash is 100% reproductible in my Photoshop 23.1.0, running on Windows 11.

Here are the steps to reproduce:

 

1. Create a new document and a new layer in that document

 

2. Click the magnifier button in the upper right ("Search for tools, help and more")

 

3. Type "rename" in the search box

 

4. Select the "Rename layer" option that appears

 

5. Enter a name for the layer and hit Enter on the keyboard

 

6. Observe the crash

 

None of the suggestions from this page help with this issue: https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html?trackingid=W2T7JV6Q&mv=in-product&mv2=ps

 

I know there are easier ways to rename a layer, but still, I thought it would be good to let you know of this crash.

    This topic has been closed for replies.

    5 replies

    B
    Bruno23924683pnbe
    New Participant
    April 6, 2022

    bruno natal lopes

    Sahil.Chawla
    Community Manager
    Sahil.ChawlaCommunity Manager
    Community Manager
    March 15, 2022

    Hi there,

    We have provided the fix for this issue in the latest update of Photoshop, which is version 23.2.2
    To update Photoshop to 23.2.2, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

    Regards,
    Sahil

    Dramenon
    Community Manager
    DramenonCommunity Manager
    Community Manager
    December 16, 2021

    The only item that seems strange is the 

    useOpenCL:             0

    Not sure why that is failing.

    Still investigating, I have a slightly older driver with a similar (1070) card.

    J
    J453
    Legend
    December 16, 2021

    Engineering is investigating this issue.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    December 15, 2021

    Hi there,

     

    We're sorry about the trouble. Could you please tell us, if you are facing this issue after the recent release of Photoshop?

     

    Regards,

    Tarun

    A
    andreyuAuthor
    Participating Frequently
    December 15, 2021

    Hi Tarun,

     

    Yes, this is happening on the latest version of Photoshop. The version number, as reported by PS and Creative Cloud is 23.1

     

     

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    December 15, 2021

    Thanks for your response.

    Could you please try to create a document and add a layer, then go to the Layers tab > select rename layer > give a name to the layer and then press enter and check if the application is crashing or not? We're here to help. Just need some info.

     

    Regards,

    Tarun

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