P: Crash when renaming a layer using the help search functionality (Discover Panel)

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Community Beginner ,
Dec 15, 2021 Dec 15, 2021

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This crash is 100% reproductible in my Photoshop 23.1.0, running on Windows 11.

Here are the steps to reproduce:

 

1. Create a new document and a new layer in that document

 

2. Click the magnifier button in the upper right ("Search for tools, help and more")

 

3. Type "rename" in the search box

 

4. Select the "Rename layer" option that appears

 

5. Enter a name for the layer and hit Enter on the keyboard

 

6. Observe the crash

 

None of the suggestions from this page help with this issue: https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html?trackingid=W2T7JV6Q&mv=in-pro...

 

I know there are easier ways to rename a layer, but still, I thought it would be good to let you know of this crash.

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correct answers 1 Correct answer

Adobe Employee , Mar 14, 2022 Mar 14, 2022

Hi there,

We have provided the fix for this issue in the latest update of Photoshop, which is version 23.2.2
To update Photoshop to 23.2.2, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

Regards,
Sahil

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Adobe Employee ,
Dec 15, 2021 Dec 15, 2021

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Hi there,

 

We're sorry about the trouble. Could you please tell us, if you are facing this issue after the recent release of Photoshop?

 

Regards,

Tarun

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Community Beginner ,
Dec 15, 2021 Dec 15, 2021

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Hi Tarun,

 

Yes, this is happening on the latest version of Photoshop. The version number, as reported by PS and Creative Cloud is 23.1

 

 

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Adobe Employee ,
Dec 15, 2021 Dec 15, 2021

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Thanks for your response.

Could you please try to create a document and add a layer, then go to the Layers tab > select rename layer > give a name to the layer and then press enter and check if the application is crashing or not? We're here to help. Just need some info.

 

Regards,

Tarun

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Community Beginner ,
Dec 15, 2021 Dec 15, 2021

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I tried it and PS does not crash when using the menu item. It only crashes after searching, as described in my original post.

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Adobe Employee ,
Dec 16, 2021 Dec 16, 2021

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Would you mind sharing the System info... I am trying reproduce it. 

 

Select Help > System Info.

  1. In the System Info dialog, click Copy.
  2. Attach or copy the info here to this thread. 

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Community Beginner ,
Dec 16, 2021 Dec 16, 2021

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Hi,

 

I've attached the System Info you requested as well as a Crash Report.

 

Since my first post, I've installed a new update to PS (Creative Cloud notified me today that there was a new update). The problem persists even with this update, and there's a new related bug - when using the search functionality, the first result is not selectable by keyboard (when using the arrow keys it just skips past it). I can however still click it to activate it.

 

Let me know if I can be of any help.

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Adobe Employee ,
Dec 16, 2021 Dec 16, 2021

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Engineering is investigating this issue.


Senior Product Manager - Customer Advocacy - Digital Imaging
Bug Acknowledged

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Adobe Employee ,
Dec 16, 2021 Dec 16, 2021

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The only item that seems strange is the 

useOpenCL:             0

Not sure why that is failing.

Still investigating, I have a slightly older driver with a similar (1070) card.

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Adobe Employee ,
Mar 14, 2022 Mar 14, 2022

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Hi there,

We have provided the fix for this issue in the latest update of Photoshop, which is version 23.2.2
To update Photoshop to 23.2.2, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

Regards,
Sahil

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New Here ,
Apr 06, 2022 Apr 06, 2022

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bruno natal lopes

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