P: Crashes every time I close out a photo (win)

[mouseears]

I have updated CC 2015, both Lightroom and Photoshop. I can open Photoshop and can open a photo. Every time I close out a photo, Photoshop crashes with the message, Adobe Photoshop CC has stopped working. It will now close.

I can't use the new update;

[blondedutchgirl]

I tried going to Edit > Preferences > Performance and uncheck "Use Graphics Processor". I quit and restart PS. The crashes do not stop occurring...

[FeedbackCommunityMember]

Had the same problem. Found this solution higher up in the thread and it worked for me.

Cale - I had the same problem. Only way I could get the workaround to work was to save the recovered images when the dialog box came up after I clicked 'exit'. I had to do each one individually - it crashed after the first one. After saving, the images didn't appear as 'recovered' any more and the preferences had saved the unchecked 'use graphics processor' box. No more crashes since. Good luck!

[FeedbackCommunityMember]

I'm also having the same problem. Downloaded PS CC 2015 a couple days ago but haven't used it until today. I have several windows open in Photoshop and if I try to close any of them the program crashes. I have tried unchecking "Use Graphics Processor", not running any other programs, I have tried restarting the computer and I have tried uninstalling and reinstalling PS. Running on Windows 7 Home Premium.

[FeedbackCommunityMember]

Adobe Photoshop Version: 2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429 x64
Operating System: Windows 7 64-bit
Version: 7 SP1System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX
Physical processor count: 4
Processor speed: 3093 MHz
Built-in memory: 8099 MB
Free memory: 3624 MB
Memory available to Photoshop: 7069 MB
Memory used by Photoshop: 60 %
Design Space: Disabled.
Artboards: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
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License Type: Subscription
Serial number: 96040524901830354084
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\
Temporary file path: C:\Users\CASTEL~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 915.0G, 419.4G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

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ACE.dll ACE 2015/03/11-23:42:10 79.562242 79.562242
AdbePM.dll PatchMatch 2015/04/28:18:15:43 1.563170 1.563170
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pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2015 16.0.0
Plugin.dll Adobe Photoshop CC 2015 16.0.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 6.0.0
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wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 16.0.0 (2015.0.0 x001 x003)
Accented Edges 16.0.0
Adaptive Wide Angle 16.0.0
Angled Strokes 16.0.0
Average 16.0.0 (2015.0.0 x001 x003)
Bas Relief 16.0.0
BMP 16.0.0
Camera Raw 9.1
Camera Raw Filter 9.1
Chalk & Charcoal 16.0.0
Charcoal 16.0.0
Chrome 16.0.0
Cineon 16.0.0 (2015.0.0 x001 x003)
Clouds 16.0.0 (2015.0.0 x001 x003)
Collada 16.0.0 (2015.0.0 x001 x003)
Color Halftone 16.0.0
Colored Pencil 16.0.0
CompuServe GIF 16.0.0
Conté Crayon 16.0.0
Craquelure 16.0.0
Crop and Straighten Photos 16.0.0 (2015.0.0 x001 x003)
Crop and Straighten Photos Filter 16.0.0
Crosshatch 16.0.0
Crystallize 16.0.0
Cutout 16.0.0
Dark Strokes 16.0.0
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Dicom 16.0.0
Difference Clouds 16.0.0 (2015.0.0 x001 x003)
Diffuse Glow 16.0.0
Displace 16.0.0
Dry Brush 16.0.0
Eazel Acquire 16.0.0 (2015.0.0 x001 x003)
Entropy 16.0.0 (2015.0.0 x001 x003)
Export Color Lookup Tables NO VERSION
Extrude 16.0.0
FastCore Routines 16.0.0 (2015.0.0 x001 x003)
Fibers 16.0.0
Film Grain 16.0.0
Filter Gallery 16.0.0
Flash 3D 16.0.0 (2015.0.0 x001 x003)
Fresco 16.0.0
Glass 16.0.0
Glowing Edges 16.0.0
Google Earth 4 16.0.0 (2015.0.0 x001 x003)
Grain 16.0.0
Graphic Pen 16.0.0
Halftone Pattern 16.0.0
HDRMergeUI 16.0.0
HSB/HSL 16.0.0
IFF Format 16.0.0
IGES 16.0.0 (2015.0.0 x001 x003)
Ink Outlines 16.0.0
JPEG 2000 16.0.0
Kurtosis 16.0.0 (2015.0.0 x001 x003)
Lens Blur 16.0.0
Lens Correction 16.0.0
Lens Flare 16.0.0
Liquify 16.0.0
Matlab Operation 16.0.0 (2015.0.0 x001 x003)
Maximum 16.0.0 (2015.0.0 x001 x003)
Mean 16.0.0 (2015.0.0 x001 x003)
Measurement Core 16.0.0 (2015.0.0 x001 x003)
Median 16.0.0 (2015.0.0 x001 x003)
Mezzotint 16.0.0
Minimum 16.0.0 (2015.0.0 x001 x003)
MMXCore Routines 16.0.0 (2015.0.0 x001 x003)
Mosaic Tiles 16.0.0
Multiprocessor Support 16.0.0 (2015.0.0 x001 x003)
Neon Glow 16.0.0
Note Paper 16.0.0
NTSC Colors 16.0.0 (2015.0.0 x001 x003)
Ocean Ripple 16.0.0
OpenEXR 16.0.0
Paint Daubs 16.0.0
Palette Knife 16.0.0
Patchwork 16.0.0
Paths to Illustrator 16.0.0
PCX 16.0.0 (2015.0.0 x001 x003)
Photocopy 16.0.0
Photoshop 3D Engine 16.0.0 (2015.0.0 x001 x003)
Photoshop Touch 14.0
Picture Package Filter 16.0.0 (2015.0.0 x001 x003)
Pinch 16.0.0
Pixar 16.0.0 (2015.0.0 x001 x003)
Plaster 16.0.0
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PLY 16.0.0 (2015.0.0 x001 x003)
PNG 16.0.0
Pointillize 16.0.0
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PRC 16.0.0 (2015.0.0 x001 x003)
Radial Blur 16.0.0
Radiance 16.0.0 (2015.0.0 x001 x003)
Range 16.0.0 (2015.0.0 x001 x003)
Render Color Lookup Grid NO VERSION
Reticulation 16.0.0
Ripple 16.0.0
Rough Pastels 16.0.0
Save for Web 16.0.0
ScriptingSupport 16.0.0
Shake Reduction 16.0.0
Shear 16.0.0
Skewness 16.0.0 (2015.0.0 x001 x003)
Smart Blur 16.0.0
Smudge Stick 16.0.0
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STL 16.0.0 (2015.0.0 x001 x003)
Sumi-e 16.0.0
Summation 16.0.0 (2015.0.0 x001 x003)
Targa 16.0.0
Texturizer 16.0.0
Tiles 16.0.0
Torn Edges 16.0.0
Twirl 16.0.0
U3D 16.0.0 (2015.0.0 x001 x003)
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Variance 16.0.0 (2015.0.0 x001 x003)
Virtual Reality Modeling Language | VRML 16.0.0 (2015.0.0 x001 x003)
Water Paper 16.0.0
Watercolor 16.0.0
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Wavefront|OBJ 16.0.0 (2015.0.0 x001 x003)
WIA Support 16.0.0 (2015.0.0 x001 x003)
Wind 16.0.0
Wireless Bitmap 16.0.0 (2015.0.0 x001 x003)
ZigZag 16.0.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

Libraries, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html
Adobe Color Themes, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html
Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
Device Preview, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html
Welcome, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.photoshop.welcome\index.html
Share on Behance, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html
Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html

Installed TWAIN devices: NONE

[FeedbackCommunityMember]

Try Scott Walker's promoted response, it worked for me. I unclicked the box, then "x"d one of the pictures out. It crashed. I did it again for each photo. And it crashed after each one. THEN, and here is the key, you open Photoshop again, go back and uncheck the 'Use graphics processor' box. hope this helps.

Here is scotts response: Cale - I had the same problem. Only way I could get the workaround to work was to save the recovered images when the dialog box came up after I clicked 'exit'. I had to do each one individually - it crashed after the first one. After saving, the images didn't appear as 'recovered' any more and the preferences had saved the unchecked 'use graphics processor' box. No more crashes since. Good luck!

[FeedbackCommunityMember]

Latest Nvidia driver (353.30) solved it for me.

[FeedbackCommunityMember]

I am having the same issue

[Clairanya]

Just to follow up on this, I used the suggested work around and was successful!!!! It is as follows: Edit, Preferences, Performance, uncheck "Use Graphics Processor."

I am on a PC. I have not installed it on my laptop.

Good Luck and hopefully Adobe will have a solution soon.

[FeedbackCommunityMember]

Adam,

Thank you. The temporary fix worked for me. I am using Windows 7. However, there is another bug. I use Action that includes flipping a layer horizontally. The image does not refresh when the layer is flipped. I have to move the mouse on the entire image until the whole thing is refreshed. The work around is fill the whole document or canvas the flip the layer under the top layer horizontally. I would rather not take an extra step. It was not an issue with CC2014 or CS2. Another thing I noticed is when I save the Action file it opened the CC2014 Action folder instead of CC2015.



There are two layers. The top layer is grayscale and the bottom layer is RGB color.

I have to move the mouse over the entire image to get the result for top layer of as shown in the image below.



I distribute the Action file. It is going to be a pain for other users.

Luis

[wadereckons]

I just installed the latest photoshop update and now every time I run the image processor tool photoshop crashes. I have unistalled and reinstalled and I am still getting the same issue. Please help!!

[FeedbackCommunityMember]

This is a great conversation that's mostly unrelated to the one you posted in, so I created a new conversation to continue the discussion.

Please reference the new conversation here: PHOTOSHOP CC 2015 - image not redrawing after flipping horizontally in action

[FeedbackCommunityMember]

Photoshop keeps shutting down every time I close an image. If I leave the images and don't close them after saving, Photoshop will stay open. Just updated my Photoshop yesterday-that's when the problem started.

[Hibby]

I have tried the "fix" above ie unticking the Use Graphics Processor box but still not staying open after closing 1 image. This all started after an update a few weeks ago, have uninstalled and reinstalled a couple of times too. I note that Adam Jerugim, an employee says they may have found a temporary fix for this so wonder if there will be a permanent solution on its way. I hope so.

[FeedbackCommunityMember]

When will a fix be released to fix this? In addition, my Rectangular Marquee tool, when moved and adjusted, leaves a lot of "crud" on the image. So when you move the selection around you can no longer see where the lines starts and ends. Seems like this version has not been tested very well or have requirments of the PC and drivers not spelled out correctly. When will either the needed HW or drivers be spelled out or an updated version released?
Too many issues to make this version useful!

[Hibby]

I have had success with unticking the graphics processor box as suggested by others but found I had to save and close each of the "recovered files" individually between crashes. I hope a permanent solution is available very soon as so many are having the same problem.

[FeedbackCommunityMember]

Photoshop bug
I get this error message:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 16.0.0.88
Application Timestamp: 55681d39
Fault Module Name: Photoshop.exe
Fault Module Version: 16.0.0.88
Fault Module Timestamp: 55681d39
Exception Code: c0000005
Exception Offset: 0000000004f95bc9
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105
Additional Information 1: cab3
Additional Information 2: cab39c237103121437b9220eb96ddd5d
Additional Information 3: 67f5
Additional Information 4: 67f5f6770d1ea4afdfd69cf30dbcbb2a

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linki...

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

[FeedbackCommunityMember]

When I am working on an image everything goes great. I can finish all my edits and save all changes. The problem occurs when I am done with an image. When I close an image to begin work on another the program crashes. This has happened ever since I updated to CC 2015. I have tried uninstalling and re-installing but it has not worked. Anyone else experience this or have a solution?

[Hibby]

I was able to correct this error by going to file, preferences, performance and then unticked the use graphics processor box as outlined in other conversations in this pagr. BUT befote this I was having recovered files popping up on the screen. Each of these had to saved and closed separately with the programme shutting down between each of them. I then found that the box stayed unticked. I hope this helps

[FeedbackCommunityMember]

It does not work for me:( frustrated

[FeedbackCommunityMember]

I am having the same problem, every time I close a photograph it displays the This program has stopped working window. when I cancel that the whole program crashes. I have tried various suggested work round non of which work. I have now uninstalled cc2015 and reinstalled cc2014. I will wait until this one is sorted until I reinstall. Annoying yes, but not the end of the world cc2014 still works perfectly.

[Hibby]

Ie go to Edit - not File

[spacejunk3_14]

I'm stuck in a loop! I try and close this file I've been working on and Photoshop Crashes and I get this Message "The instruction at 0*1d3b9ea6 referenced memory at 0*00000001. The memory could not be read. Click OK to terminate program. The problem is when I open Photoshop again the same jpeg opens again and blocks me from opening any other file, and when I close it the evil little loop starts all over again! HELP! Best Regards David

[Adam Jerugim]

David, reset your PS preferences on launch (shift-cntrl-alt) then turn off "Use Graphics Processor" in performance preferences (Edit > Preferences > Performance). Then quit and re-launch the application. That should mitigate the crashes you're seeing when you close files.

[spacejunk3_14]

Thanks, Glory be to the Gods and Adobe.... Ok I overreacted a bit. Now we just have to wait for the fix, and thanks once again.

[FeedbackCommunityMember]

I upgraded to PS 2015 and Lightroom 2015, but when I go to open a raw .nef file from Bridge, it looks for PS CS6 instead. Also, when I manually open a file in PS 2015 and try to close the file, PS abends.