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P: Crashes when using Magnetic Lasso Tool

19 Votes
LEGEND ,
Jan 23, 2018 Jan 23, 2018

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After updating Photoshop CC 2018 this morning I began experiencing crashes when attempting to use the Magnetic Lasso Tool. The crash only occurs with that tool. It does not crash when I use the Lasso Tool or the Polygonal Lasso Tool. Changing the cursor to "precise" had no affect. Updating my graphics card had no affect. Bypassing my Wacom tablet had no affect. Not loading third party plugins had no affect. And finally, restoring Photoshop preferences to default had no affect. Any ideas?

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Feb 13, 2018 Feb 13, 2018
Hi Everyone,

This should be resolved in the update to Photoshop 19.1.1 that is now available. Please open your Creative Cloud, update Photoshop and let us know how it goes! 

Thank you!
Hannah

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42 Comments
New Here ,
Jan 23, 2018 Jan 23, 2018

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Same here... I lost the ability to use the magnetic lasso after the latest update. Mac OS (High Sierra) 

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Adobe Employee ,
Jan 23, 2018 Jan 23, 2018

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Are you guys seeing a crash log? What does it say in the crash log?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Jan 23, 2018 Jan 23, 2018

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OK. We can reproduce. The problem occurs when the preference for cursor is set to precise. Changing to standard will prevent the crash.

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Jan 23, 2018 Jan 23, 2018

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Well, first, I don't see the Adobe crash report window (only the Apple one). I can't find anywhere to activate it in prefs and if I click "Changing Settings for Adobe Crash Reporter" here : https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html I just go back to the top of the same page. If I navigate in my Library to :   Users/My user name/Library/Logs/CrashReporter... I just don't have this folder. 
So the short answer is no, I don't see a crash log.

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Adobe Employee ,
Jan 23, 2018 Jan 23, 2018

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OK. Thanks for looking. 

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Jan 23, 2018 Jan 23, 2018

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I confirm the crash does not occur with the cursor set to standard. Will wait for updates to set it back to precise. Thank you.

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LEGEND ,
Jan 24, 2018 Jan 24, 2018

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I am not getting a crash log, just the Windows error window. I have changed the cursor back to standard and PS no longer crashes. 

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Explorer ,
Jan 24, 2018 Jan 24, 2018

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Same here on Windows 64.

I changed to standard and it works.

It feels as if we are beta testers al the time. Quite annoying TBH

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LEGEND ,
Jan 24, 2018 Jan 24, 2018

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it will if caplock is on
JJMack

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Explorer ,
Jan 24, 2018 Jan 24, 2018

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Source
Adobe Photoshop CC 2018

Summary
Stopped working

Date
‎24-‎Jan-‎18 8:22 PM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    Photoshop.exe
Application Version:    19.1.0.38906
Application Timestamp:    5a5dba9e
Fault Module Name:    StackHash_8575
Fault Module Version:    10.0.16299.192
Fault Module Timestamp:    6dead514
Exception Code:    c0000374
Exception Offset:    PCH_54_FROM_ntdll+0x00000000000A09C4
OS Version:    10.0.16299.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    8575
Additional Information 2:    8575937f7892f89135277a7905b44243
Additional Information 3:    4dc4
Additional Information 4:    4dc4aa7c751564f6e80a68dc97fabdfa

Extra information about the problem
Bucket ID:    e3a6a6e906e55e6065d980d4563efdfc (1574431194211089916)

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Adobe Employee ,
Jan 25, 2018 Jan 25, 2018

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Hi everyone.  Thanks for all the details.  I've checked in a fix for this problem and precise cursor now works with magnetic lasso.  Sorry for the inconvenience.  I don't know when the next Photoshop release with this fix will be available, but because it is a crash it should have high priority.  Thanks again.  

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New Here ,
Jan 25, 2018 Jan 25, 2018

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I was having the problem on both home & work machines, too. Thanks so much for your prompt response in fixing it!  Looking forward to the update.

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Explorer ,
Jan 27, 2018 Jan 27, 2018

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Same problem here, I am glad I am not the only one, waiting for a fix, hope it will be fast.

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Contributor ,
Jan 27, 2018 Jan 27, 2018

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I have a problem in using lasso tool , when i select part it closes automatically before i finish selection
 
Winodow 10 64bit
use mouse
Photoshop CC 2018
 

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LEGEND ,
Jan 29, 2018 Jan 29, 2018

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i'm having the same issue today! photoshop quits only when i select the magnetic lasso tool. 

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LEGEND ,
Jan 29, 2018 Jan 29, 2018

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When you select the magnetic lasso while in the mask of a layer the program immediately crashes. Version 19.1.0, Win 10 Build 16299, using Wacom Tablet
Another post came up after I posted - Switching to standard cursor does keep the crash from happening, but that isn't very convenient - it would be better to fix the bug 🙂

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New Here ,
Jan 30, 2018 Jan 30, 2018

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Still happening to me, sending a crash report also crashes - well, it sais "configure" or so, I have the Czech CC18 version, Windows. Changing the cursor to standart helped...

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LEGEND ,
Jan 30, 2018 Jan 30, 2018

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Magnetic lasso crashing when using that tool with both  Wacom tablet or with mouse.  With work machine I can select the tool and it crashes but on home machine I can click the first point with the wacom tablet before it crashes.

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Adobe Employee ,
Jan 30, 2018 Jan 30, 2018

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Hi, the fix is being fast-tracked, but it is not available yet.  I'll post when you can use the Creative Cloud app to pick up an updated Photoshop with the fix .

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New Here ,
Jan 30, 2018 Jan 30, 2018

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This solved the same problem I was having. Thank you very much indeed.

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LEGEND ,
Jan 31, 2018 Jan 31, 2018

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When using the L key to go from the Lasso to the Polygonal Lasso or Magnetic Lasso, Photoshop crashes. Not with other keys

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LEGEND ,
Feb 01, 2018 Feb 01, 2018

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When using the L key to go from the Lasso to the Polygonal Lasso or Magnetic Lasso, Photoshop crashes. Not with other keys

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LEGEND ,
Feb 01, 2018 Feb 01, 2018

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Same issue here - changed preference on cursor, but no matter. Just crashes. Not 100%, but becoming more frequent on choosing the magnetic lasso on manual select or key command. 

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Explorer ,
Feb 02, 2018 Feb 02, 2018

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Came her for the crash fix. Same problem with precise cursor and selecting magnetic lasso... CRASH!

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Explorer ,
Feb 02, 2018 Feb 02, 2018

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Came her for the crash fix. Same problem with precise cursor and selecting magnetic lasso... CRASH!

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