P: Creative Cloud Apps Popup when opening latest Photoshop

[esandy]

I installed PS 24.7.1 and PS 25 yesterday. Now when I open either version of PS a creative cloud all apps advertisement opens. Even when sending a photo from LR. The popup prevents you from doing anything until you close, to include a photo send from LR.

I've checked the box in lower left corner for "don't show again." Doesn't work.

Have ensured I'm logged in to CC, logged out and back in, restarted computer, reinstalled the older versions, nothing works. I've been a subscriber for 8 years and my plan is current.

How do I get rid of this annoying popup?

Running on Mac Studio M1 Ultra with latest version of Ventura.

Thank you for your assistance,

Ed

[PBArtattack]

This just started happening an hour ago. I'll fire up Photoshop, the splash panel will do its thing and then, instead of the program opening, a window will open and attempt to load a Plans and Pricing page but then just go blank. If I close the window, Photoshop will then open.

I've tried rebooting the computer and restarting the Credential Service on the off-chance, but the behavior persists. Any ideas?

CC2019 (20.0.10), Windows 10 (22H2, Build 19045.3324)

[Francesc Genové]

Same with me. It started on the 2 computers where I have Photoshop installed. Using lastest version (2024, 25.0)

[kevin stohlmeyer]

Go to the Creative Cloud desktop app and log out and back in to your account.

[PBArtattack]

No luck. Behavior still persists.

[Francesc Genové]

Had to downgrade to 2023 version. That works. So, it's something about this new version that fails at loading.

[Francesc Genové]

Talk to Adobe Support, try not to laugh, just downgrade to 24.7.1 and if you need generative AI install the beta version... 

[Mr Meldrew]

In recent days I have started to have an annoying pop up that doesn't stay up saying that it is "Loading plans and pricing". My payment to the Creative Cloud plan is up to date. I am running Photoshop CC 2019. As far as I am aware nothing has changed in recent days as my computer is not compatible to up dates of the Photoshop that I am running. I am running macOS Catalina V 10.15.7

[Francesc Genové]

@PBArtattack do you have the Photography Plan? If that's the case Adobe has messed up something.

I've talked with support, until they've decided to end the conversation in the most unprofessional way. I have 2 accounts a full Adobe Creative account with all the apps (it works without problems) and a Photography Plan 20Gb (this one is the one in what Photoshop doesn't start). Same computers, same operating system, same everything.
So, clearly, is a problem related with Adobe and not the computers. Only hope we have is to make enough "noise" until they decide to check the accounts.

[Francesc Genové]

So yes, the "problem" is account related. I've used my work account to talk to support again (money talks), after connecting to my computer and checked the message is an ad that Adobe has put to try to "lure" clients to buy more expensive plans. Mac OS blocks this ad and here we've the error.
Meanwhile they're trying to take this ad out, the solution is to login into another computer (Windows or an older version of Mac OS), login into Photoshop. The ad (hopefully) will show properly (pay, ignored, whatever) and Creative Cloud will register that they showed the ad to you. And it will be gone on the computer that was failing too.

[PBArtattack]

I find that there's more to the problem than just the mystery screen. In addition to CC 2019, I also have CC 2017 installed which I don't use all that much. I opened CC 2017 to see if the screen would show up and discovered that the subscription for 2017 has been demoted to a 7-day trial.

So I have to agree with Francesc Genové that it's an account problem. I am so not looking forward to dealing with Support...

[kevin stohlmeyer]

Has anyone gone to Adobe.com and checked their account and confirm everything is in order?

[PBArtattack]

Yep. It all looks good to me.

[PBArtattack]

Fwiw, it's the $9.99 Photography Plan and I've been on it since 2013 (or whenever the first CC came out).

[CoryShubert]

Hi all, 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

[PBArtattack]

I did the Settings switchout as you suggested for both versions of CC. Nothing changed — 2017 is still a trial, 2019 gets the pricing popup.

Here's the SysInfo for 2019. Do you want 2017 also?

Adobe Photoshop Version: 20.0.10 20200706.r.120 2020/07/06: 1208496 x64
Number of Launches: 3112
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.3155
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3392 MHz
Built-in memory: 8143 MB
Free memory: 5204 MB
Memory available to Photoshop: 7435 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Large
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="NVIDIA GeForce GT 635"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="30.0.14.7444"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="NVIDIA GeForce GT 635/PCIe/SSE2"
glgpu[0].GLRendererID=4736
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_351d5a47f9f176b5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_351d5a47f9f176b5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_351d5a47f9f176b5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_351d5a47f9f176b5\nvldumdx.dll"
glgpu[0].GLDriverDate="20230511000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 NVIDIA via Cg compiler"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="3.0 CUDA"
clgpu[0].CLDeviceVersion="3.0 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=1024
clgpu[0].CLName="NVIDIA GeForce GT 635"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="474.44"
clgpu[0].CLBandwidth=1.4081e+10
clgpu[0].CLCompute=200.598
License Type: Subscription
Serial number: 96040631117927885226
GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\
Temporary file path: C:\Users\PETERR~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 930.4G, 780.2G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2019/11/20-15:01:25 97.614776 97.614776
AdbePM.dll PatchMatch 2018/09/10:19:04:15 1.601805 1.601805
AdobeLinguistic.dll Adobe Linguisitc Library 13.0.0.0
AdobeOwl.dll Adobe Owl 5.3.0
AdobePDFL.dll PDFL 2020/03/04-05:15:24 105.370600 105.370600
AdobePIP.dll Adobe Product Improvement Program 8.0.0.52.48027
AdobeSVGAGM.dll AdobeSVGAGM 97.614776 97.614776
AdobeXMP.dll Adobe XMP Core 2018/08/13-16:40:22 79.163499 79.163499
AdobeXMPFiles.dll Adobe XMP Files 2018/08/13-16:40:22 79.163499 79.163499
AdobeXMPScript.dll Adobe XMP Script 2018/08/13-16:40:22 79.163499 79.163499
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2018/08/14-01:11:25 79.600623 79.600623
ahclient.dll AdobeHelp Dynamic Link Library 4.0.0.0
AIDE.dll AIDE 2018/08/10-16:31:38 79.600470 79.600470
ARE.dll ARE 2018/08/14-01:11:25 79.600623 79.600623
AXE8SharedExpat.dll AXE8SharedExpat 2018/06/25-18:00:38 79.598424 79.598424
AXEDOMCore.dll AXEDOMCore 2018/06/25-18:00:38 79.598424 79.598424
Bib.dll BIB 2018/08/14-01:11:25 79.600623 79.600623
BIBUtils.dll BIBUtils 2018/08/14-01:11:25 79.600623 79.600623
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2019/11/20-15:01:25 97.614776 97.614776
CRClient.dll Adobe Crash Reporter Client DLL 2.0.3.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2017/08/31-12:13:14 81.1157194 81.1157194
icucnv58.dll International Components for Unicode 58, 2, 0, 0
icudt58.dll International Components for Unicode 58, 2, 0, 0
icuuc58.dll International Components for Unicode 58, 2, 0, 0
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2018/06/25-18:00:38 79.271024 79.271024
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 18.0.0
LogSession.dll LogSession 8.0.0.52.48027
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2020/03/04-05:31:48 95.618009 95.618009
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop CC 2019 20.0
Plugin.dll Adobe Photoshop CC 2019 20.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.2.1
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.2.1.39
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop CC 2019 20.0
SCCore.dll ScCore 2017/08/31-12:13:14 81.1157194 81.1157194
SVGRE.dll SVGRE 97.614776 97.614776
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 18.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2018, 0, 2017, 1205
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2018, 0, 2017, 1205
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 5.3.0.16
VulcanMessage5.dll Vulcan Message Library 5.3.0.16
WinRTSupport.dll Adobe Photoshop Windows RT Support 20.0.0.0
WRServices.dll WRServices Tue August 14 2018 12:26:24 Build 0.23627 0.23627
wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “U3D.8bi”
Absolute Color 1.2 1.2 - from the file “absolutecolor1-2 (64 bits).8bf”
Accented Edges 20.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 20.0 - from the file “Filter Gallery.8bf”
AV1 Image 1.0.7.0 - from the file “Av1Image.8bi”
Average 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “Average.8bf”
Bas Relief 20.0 - from the file “Filter Gallery.8bf”
BMP 20.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 15.5.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 15.5.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”
Charcoal 20.0 - from the file “Filter Gallery.8bf”
Chrome 20.0 - from the file “Filter Gallery.8bf”
Cineon 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “Cineon.8bi”
Circle to Square NO VERSION - from the file “Circle To Square-150 64bit.8bf”
Clouds 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “Clouds.8bf”
Collada 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “U3D.8bi”
Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 20.0 - from the file “Filter Gallery.8bf”
Conté Crayon 20.0 - from the file “Filter Gallery.8bf”
Craquelure 20.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 20.0 - from the file “Filter Gallery.8bf”
Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”
CUR (Windows Cursor) NO VERSION - from the file “ICOFormat64.8bi”
Cutout 20.0 - from the file “Filter Gallery.8bf”
Dark Strokes 20.0 - from the file “Filter Gallery.8bf”
De-Interlace 20.0 - from the file “Standard MultiPlugin.8bf”
Dicom 20.0 - from the file “Dicom.8bi”
Difference Clouds 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “Clouds.8bf”
Diffuse Glow 20.0 - from the file “Filter Gallery.8bf”
Displace 20.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 20.0 - from the file “Filter Gallery.8bf”
Eazel Acquire 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “EazelAcquire.8ba”
ElectricImage 22.4 - from the file “Optional Multiplugin.8BF”
Entropy 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “statistics.8ba”
Export Color Lookup Tables 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “Export3DLUT.8be”
Extrude 20.0 - from the file “Standard MultiPlugin.8bf”
Face Control II 2.00 - from the file “FaceControl(X64).8bf”
FastCore Routines 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “FastCore.8bx”
Fibers 20.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 20.0 - from the file “Filter Gallery.8bf”
Filter Gallery 20.0 - from the file “Filter Gallery.8bf”
Flash 3D 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “U3D.8bi”
Fresco 20.0 - from the file “Filter Gallery.8bf”
Glass 20.0 - from the file “Filter Gallery.8bf”
Glowing Edges 20.0 - from the file “Filter Gallery.8bf”
G'MIC-Qt 3.3.0.0 - from the file “GmicPlugin.8bf”
Google Earth 4 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “U3D.8bi”
Grain 20.0 - from the file “Filter Gallery.8bf”
Graphic Pen 20.0 - from the file “Filter Gallery.8bf”
Gray from Blue NO VERSION - from the file “Gray from Blue-150 64bit.8bf”
Gray from Green NO VERSION - from the file “Gray from Green-150 64bit.8bf”
Gray from Red NO VERSION - from the file “Gray from Red-150 64bit.8bf”
Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”
ICO Windows Icon/Favicon NO VERSION - from the file “ICOFormat64.8bi”
IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”
IGES 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “U3D.8bi”
Ink Outlines 20.0 - from the file “Filter Gallery.8bf”
Input/Output Settings for G'MIC-Qt 3.3.0.0 - from the file “GmicPlugin.8bf”
JPEG 2000 20.0 - from the file “JPEG2000.8bi”
Kurtosis 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “statistics.8ba”
Lens Blur 20.0 - from the file “Lens Blur.8bf”
Lens Correction 20.0 - from the file “Lens Correction.8bf”
Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”
Liquify 20.0 - from the file “Liquify.8bf”
Matlab Operation 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “ChannelPort.8bf”
Maximum 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “statistics.8ba”
Mean 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “statistics.8ba”
Measurement Core 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “MeasurementCore.8me”
Median 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “statistics.8ba”
Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”
Minimum 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “statistics.8ba”
MMXCore Routines 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “MMXCore.8bx”
Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “MultiProcessor Support.8bx”
Neon Glow 20.0 - from the file “Filter Gallery.8bf”
Note Paper 20.0 - from the file “Filter Gallery.8bf”
NTSC Colors 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “NTSC Colors.8bf”
Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”
OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 20.0 - from the file “Filter Gallery.8bf”
Palette Knife 20.0 - from the file “Filter Gallery.8bf”
Particle Paint v1.4 - from the file “ppaint.8bf”
Particle Tracer v1.1 - from the file “ptracer.8bf”
Patchwork 20.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”
PCX 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “PCX.8bi”
Photocopy 20.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “ChannelPort.8bf”
Pinch 20.0 - from the file “Standard MultiPlugin.8bf”
Pixar 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “Pixar.8bi”
Pixel Trash 1.68 - from the file “Pixel Trash-170 64bit.8bf”
Plaster 20.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”
PLY 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “U3D.8bi”
Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “PBM.8bi”
Poster Edges 20.0 - from the file “Filter Gallery.8bf”
PRC 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “U3D.8bi”
Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”
Radiance 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “Radiance.8bi”
Range 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “statistics.8ba”
Render Color Lookup Grid 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “Export3DLUT.8be”
Reticulation 20.0 - from the file “Filter Gallery.8bf”
Ripple 20.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 20.0 - from the file “Filter Gallery.8bf”
Save for Web 20.0 - from the file “Save for Web.8be”
Scramble NO VERSION - from the file “Scramble64.8bf”
ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”
Shake Reduction 20.0 - from the file “Shake Reduction.8bf”
Shear 20.0 - from the file “Standard MultiPlugin.8bf”
Skewness 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “statistics.8ba”
Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 20.0 - from the file “Filter Gallery.8bf”
Solarize 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “Solarize.8bf”
Spaces 20.0 - from the file “Spaces.8li”
Spatter 20.0 - from the file “Filter Gallery.8bf”
Sphere Warp A NO VERSION - from the file “Sphere Warp A-150 64bit.8bf”
Sphere Warp B NO VERSION - from the file “Sphere Warp B-150 64bit.8bf”
Spherize 20.0 - from the file “Standard MultiPlugin.8bf”
Sponge 20.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”
Square to Circle NO VERSION - from the file “Square To Circle-150 64bit.8bf”
Stained Glass 20.0 - from the file “Filter Gallery.8bf”
Stamp 20.0 - from the file “Filter Gallery.8bf”
Standard Deviation 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “statistics.8ba”
STL 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “U3D.8bi”
Sumi-e 20.0 - from the file “Filter Gallery.8bf”
Summation 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “statistics.8ba”
Targa 20.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 20.0 - from the file “Filter Gallery.8bf”
Tiles 20.0 - from the file “Standard MultiPlugin.8bf”
Torn Edges 20.0 - from the file “Filter Gallery.8bf”
Twirl 20.0 - from the file “Standard MultiPlugin.8bf”
U3D 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “U3D.8bi”
Underpainting 20.0 - from the file “Filter Gallery.8bf”
Vanishing Point 20.0 - from the file “VanishingPoint.8bf”
Variance 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “statistics.8ba”
Virtual Reality Modeling Language | VRML 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “U3D.8bi”
Water Paper 20.0 - from the file “Filter Gallery.8bf”
Watercolor 20.0 - from the file “Filter Gallery.8bf”
Wave 20.0 - from the file “Standard MultiPlugin.8bf”
Wavefront|OBJ 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “U3D.8bi”
WebPShop NO VERSION - from the file “WebPShop_0_4_3_Win_x64.8bi”
WIA Support 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “WIASupport.8li”
Wind 20.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 20.0 (20200706.r.120 2020/07/06: 1208496) - from the file “WBMP.8bi”
ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_299\index.html”
com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_299\purchaseTypekit.html”
Home 2.7.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.7.2\index.html?v=2.7.2.15”
Export As 4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Interactive Luminosity Masks 3.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.svenstork.photoshop.InteractiveLuminosityMasks\index.html”
Adobe Paper Texture Pro 3.1.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.AdobePaperTexturePro\index.html”
Generator Configuration 1.8.3 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.photoshop.generatorconfig\generatorconfig.html”
com.adobe.Butler.backend 2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_299\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

[PBArtattack]

Actually, to address my own question, I'd rather not open CC 2017 because that would start the trial — unless there's a way to get System Info for the application without actually opening it.

[CoryShubert]

Thank you for the sysinfo @PBArtattack have you tried updating to Ps 25.0, the latest, and does this issue  persist?

[CoryShubert]

@Francesc Genové could you share your sysinfo as well?

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

[PBArtattack]

No. Old computer. Cannot do.

[CoryShubert]

https://helpx.adobe.com/photoshop/system-requirements.html

Let's make sure you have not reached end of life for your system(s)

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

[PBArtattack]

Windows 10 does not hit eol until 2025 and the graphics card is up to date for this particular desktop — Dell XPS 8700, NVIDIA GeForce GT 635 474.44. Admittedly those aren't the greatest specs in the world but they were completely sufficient as of two days ago.

[kevin stohlmeyer]

@PBArtattack your GPU does not meet minimum Photoshop requirements - your GeForce GT 635 only supports DirectX12 feature level 11.

[PBArtattack]

I'm aware of that but it never affected my ability to do anything with PS — and don't forget, we're talking about CC2017 and CC2019. The DirectX12 level 11 thing didn't come into play until later, I believe.

[kevin stohlmeyer]

Hi @esandy other users have reported something similar but with a differnt screen than what you posted:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/plans-amp-pricing-screen-appears-when...

The team is investigating.

[Peptg]

Una vez actualizada la aplicación a su ultima versión, al abrir la aplicación aparece este cuadro de error.