P: CS5/CS6 text deletes when highlighted for editing on MacOS 10.9

[leolo]

Since an update to OS 10.9 on a mid 2012 MBP 2.7 GHz i7 with 16 GB Ram, CS5 is not allowing me to update text. When I select the text tool type text and then return to the text and highlight it to change font or style, the text disappears, and is actually deleted. This happens when I select any text in any of my psd files, or when I create new files.

[leolo]

I empathize with you and share your frustration, I have uninstalled CS5 reinstalled it with no results, I see this list is slowly growing, but wonder if it is still an unusual few cases or if it is quite prevalent. Hope that continuing this thread will get Adobe to address the issue!

And I hope more effected users speak up.

[FeedbackCommunityMember]

It's only a few cases reported. Most MacOS 10.9 users are not seeing this, but MacOS 10.9 does have quite a few unresolved bugs that are affecting different people, plus conflicts with some drivers and third party software.

[David Mohr]

Howdy Leo,

Are you running any tablets, mice, pointers, etc? Have you tried disabling or uninstalling them? We haven't been able to reproduce this problem in-house, using either a fresh-install or an upgrade of 10.8.5 to 10.9. I've tried both CS5 and CS6, but both are fine. There is clearly some other variable unaccounted for in this problem.

Thanks,
David

[leolo]

Hi David I am using the mac trackpad and sometime I use the Logitech Performance MX mouse, it does this with both devices. I have one or the other device connected, not both. To test I turned bluetooth off and used my MBP trackpad and still I get the same issue.

[jeremyb10377776]

Since we're investigating third-party peripherals/software, I realized that I have SmootheMouse http://smoothmouse.com/ installed on my machine, and thought that may be the culprit. I removed it from my preference pane, and tested photoshop again, and I'm still getting the same issue. This is on my Macbook without any mice or other accessories plugged in.

Leolo - I am also using a Logitech Performance MX Mouse (when I'm at my desk). But I have no special Logitech software installed. I just plug and play.

But like I mentioned, the problem persists when I'm using my Macbook solo, without anything plugged in.

[leolo]

I am going through the possible contributing factors but have not been able to isolate anything that would help, to the contrary, I am noticing other anomalies and abnormal behaviour in Photoshop, funny hangups and hiccups for the lack of a more detailed explanation at this time (issue perhaps for another thread) ... ugh

[David Mohr]

Hi guys,

Unplugging the device does not prevent the software associated with it from intercepting keyboard commands. You might have to uninstall the software. Also, to eliminate factors, I would suggest parsing down to no unusual pointing devices.

If either of you are interested in doing a web-mediated trouble-shooting session, just let me know. I am free most of the day.

Thanks,
David

[David Mohr]

If you have other problems that are unrelated, by all means put them in another thread. I would suggest, however, that we isolate the cause of this problem first.

Thanks,
David

[atwixxtor]

Having the same problem. Upgraded from brand new Mountain Lion installation where CS6 was already installed and updated to 13.0.5. Now every time I double-click to select text (or select text with my mouse in general) it gets instantly deleted. Here is a video showing the behavior:

https://vimeo.com/78193286

If it helps - I disabled auto-correct spelling in Mavericks, and disabled Font Fusion Suitcase 4 - no effect (same problems).

[leolo]

Exactly same for me, if I double click on the text layer and select text this way, all text also gets deleted. If I use the text tool I can sometime select the text but upon any change (font colour, font style, size ... ) text gets deleted.

[David Mohr]

Hey folks,

Again, we cannot reproduce this in house at all. That means there's almost certainly another variable involved. I did help one user who had certain keystrokes intercepted and a Wacom tablet connected. I've a feeling your issue is something similar. I would like to troubleshoot your problem, but will need you to contact me. I will follow up by email.

Thanks,
David

[J453]

If anyone can jump on call/screen sharing session with me to troubleshoot, I'm available for the next hour and half.

[atwixxtor]

UPDATE - Behavior can be better described as having the 'DELETE' key trigger upon *releasing* the mouse (not pressing it down). If mouse-up occurs with no text selected, the cursor appears to jump forward one character and then back one character instantaneously. The mouse-up action will always trigger this behavior whenever Photoshop is the active window, but not when photoshop is in the background.

Working on disabling all non-native software and seeing if the absence of a few certain programs helps.

[jeremyb10377776]

I have no idea what changed on my system, but suddenly the problem has gone away.

I uninstalled and reinstalled SmootheMouse, and I also checked for updates (none existed) in photoshop.

Aside from that I have no tips to offer. If I come up with any guesses I'll share.

[atwixxtor]

More details - hoping someone at Apple or Adobe can identify this. I recorded and slowed down what was happening, and as you can see from this still, a hair-line black line is getting inserted at the cursor whenever a mouse-release happens.



Maybe some UI developer somewhere can identify this symbol / cue? Maybe it's an Assistive Devices item, or Dictation, or maybe Substitution indicator (all new features with Mavericks)?

Here's a new video, processed shortly: https://vimeo.com/78291720

[FeedbackCommunityMember]

The vertical line is a normal text cursor (should appear on mouse down), but the little underscore is not.

[J453]

Is anyone else on this thread using SmoothMouse?

[atwixxtor]

Yes - I am sorry. I mean that the little horizontal line below the normal vertical cursor is the mystery item here. It could also be a multi-language thing?

[leolo]

Not using SmoothMouse ... and I have the issue when I am not using any external input devices as well.

[ClimbMonkey]

I have the same problem with Photoshop CS6 and CC on a late model 2011 Macbook Pro. Happened after upgrading to Mavericks this past week. Any text that has it's style changed or settings like letter spacing etc., the text instantly deletes. I can undo the delete, as if I deleted it. The "delete" does not show up in the history palette. I'm out of ideas... besides using recovery disk and going back to Mountain Lion.

[leolo]

I am still to find a solution. I rely on photoshop on a daily basis and this has made my work more difficult, however, I am just coping with laborious workarounds.

There is a suggestion that it is an input device related issue, however, there are no commonalities in input devices amongst the affected, and I have experienced the issue whether I use an external input device or not. I have deleted the logitech software for my Logitech Performance MX Mouse, have uninstalled and installed Photoshop numerous times, have disabled bluetooth ... nothing has resulted in a solution.

[ClimbMonkey]

Yeah, same here. It happens regardless of using a mouse, the only input device I have is the laptops built-in trackpad and keyboard. It's definitely something to do with Mavericks, I just hope the upgrade didn't make whatever it is causing this bug permanent. Won't be upgrading any OS in the first week of release again.

[leolo]

Hi David, I have tried to explore some of the suggested causes, such as an input device, but the problem persists. I believe it is strictly a photoshop issue in conjunction with Mavericks. please let me know if there are any new developments on this.

Thanks.

[J453]

Have you guys tried running Photoshop from a new Admin user account? http://blogs.adobe.com/crawlspace/201...

[J453]

Does restoring preferences help? http://blogs.adobe.com/crawlspace/201...