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P: CS5/CS6 text deletes when highlighted for editing on MacOS 10.9

Community Beginner ,
Oct 24, 2013 Oct 24, 2013

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Since an update to OS 10.9 on a mid 2012 MBP 2.7 GHz i7 with 16 GB Ram, CS5 is not allowing me to update text. When I select the text tool type text and then return to the text and highlight it to change font or style, the text disappears, and is actually deleted. This happens when I select any text in any of my psd files, or when I create new files.

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correct answers 1 Correct answer

Adobe Employee , Nov 06, 2013 Nov 06, 2013
Howdy folks,

I believe we have the smoking gun for this one. So far every user I've spoken with finds the problem goes away when they turn off the dictation function in Mavericks. Further digging shows that the app works, but if a user attempts to record while Photoshop is not in a state to accept text, then the dictation app then stores some sort of + in its buffer, which is then added to anything selected, such as text you're trying to edit!

If anyone continues to have a problem, please le...

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Adobe Employee ,
Dec 09, 2014 Dec 09, 2014

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Howdy Sarah,

I'm pretty sure that you're having a problem with the Dictation app in Mavericks. Turn that off and I'm pretty confident that your problem will disappear.

Thanks,
David

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New Here ,
Jan 20, 2015 Jan 20, 2015

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Hi there

I'm having a problem when changing colour or size of font - the whole text disappears, and I then can't "undo" and get the text back - it seems to be gone forever. Any ideas what I am doing wrong?
Thank you

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Adobe Employee ,
Jan 20, 2015 Jan 20, 2015

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I already resolved this issue with Sharon.  She had Dictation turned on.  It's a known but with Apple.  Turn it off and everything is well again.

Thanks,
David

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LEGEND ,
Mar 04, 2015 Mar 04, 2015

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Disabling dictation and restarting both PS and Mac did not help.

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Adobe Employee ,
Mar 04, 2015 Mar 04, 2015

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If your problem persists, I would be willing to do a web-hosted screenshare in order to get to the bottom of the problem.  All you need is an Internet connection and a phone line (toll-free, just so we can talk).  Let me know if you're interested and I'll set something up.

Thanks,
David

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LEGEND ,
Mar 04, 2015 Mar 04, 2015

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Hi David, I'd love to do that. How about Thursday (tomorrow)?

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LEGEND ,
Mar 25, 2015 Mar 25, 2015

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I have the same problem. My dictation button have always been OFF. I turned it ON and then OFF, Restarted computer, open photoshop. Still the same though.

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Adobe Employee ,
Mar 25, 2015 Mar 25, 2015

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Hi Vivian,

For nearly everyone, turning off Dictation has been the magic bullet.  If this is not working for you, Vivian, can I suggest we do a web-hosted screenshare?  That way I can see what you are seeing and try to come up with a solution?  

I'll follow up with an email.

Thanks,
David

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LEGEND ,
Jul 22, 2015 Jul 22, 2015

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Hi David,

I'm having the same problem and have turned off dictation and reset Photoshop, but the problem persists. Have you found another solution?

Thanks,

Michelle

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Adobe Employee ,
Jul 22, 2015 Jul 22, 2015

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Hi Michelle,

No, for pretty much everyone, turning off Dictation solved the problem.  Beware, however, as there's a bug where Dictation can turn itself back on pretty easily.  You might want to totally disable the shortcut and then check it.

If you're still having trouble, we can do a web-hosted screenshare to get to the bottom of it.  I'm in California, so available roughly 9am to 6pm PST.

Thanks,
David

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