P: CS5/CS6 text deletes when highlighted for editing on MacOS 10.9

[leolo]

Since an update to OS 10.9 on a mid 2012 MBP 2.7 GHz i7 with 16 GB Ram, CS5 is not allowing me to update text. When I select the text tool type text and then return to the text and highlight it to change font or style, the text disappears, and is actually deleted. This happens when I select any text in any of my psd files, or when I create new files.

[David Mohr]

Howdy Sarah,

I'm pretty sure that you're having a problem with the Dictation app in Mavericks. Turn that off and I'm pretty confident that your problem will disappear.

Thanks,
David

[sharonl41201403]

Hi there

I'm having a problem when changing colour or size of font - the whole text disappears, and I then can't "undo" and get the text back - it seems to be gone forever. Any ideas what I am doing wrong?
Thank you

[David Mohr]

I already resolved this issue with Sharon.  She had Dictation turned on.  It's a known but with Apple.  Turn it off and everything is well again.

Thanks,
David

[FeedbackCommunityMember]

Disabling dictation and restarting both PS and Mac did not help.

[David Mohr]

If your problem persists, I would be willing to do a web-hosted screenshare in order to get to the bottom of the problem.  All you need is an Internet connection and a phone line (toll-free, just so we can talk).  Let me know if you're interested and I'll set something up.

Thanks,
David

[FeedbackCommunityMember]

Hi David, I'd love to do that. How about Thursday (tomorrow)?

[FeedbackCommunityMember]

I have the same problem. My dictation button have always been OFF. I turned it ON and then OFF, Restarted computer, open photoshop. Still the same though.

[David Mohr]

Hi Vivian,

For nearly everyone, turning off Dictation has been the magic bullet.  If this is not working for you, Vivian, can I suggest we do a web-hosted screenshare?  That way I can see what you are seeing and try to come up with a solution?  

I'll follow up with an email.

Thanks,
David

[FeedbackCommunityMember]

Hi David,

I'm having the same problem and have turned off dictation and reset Photoshop, but the problem persists. Have you found another solution?

Thanks,

Michelle

[David Mohr]

Hi Michelle,

No, for pretty much everyone, turning off Dictation solved the problem.  Beware, however, as there's a bug where Dictation can turn itself back on pretty easily.  You might want to totally disable the shortcut and then check it.

If you're still having trouble, we can do a web-hosted screenshare to get to the bottom of it.  I'm in California, so available roughly 9am to 6pm PST.

Thanks,
David