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P: CS6 / CC Keyboard shortcuts not responding Mavericks/Yosemite MacOS 10.9; 10.10

Community Beginner ,
Oct 29, 2013 Oct 29, 2013

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Since Installing Mavericks on my mac pro, the keyboard shortcuts, such as zooming in/out, undo etc, intermittently do not respond.
I have to click on another tool in the tool bar to get the keyboard to respond again.
The problem returns intermittently and seemingly not as a result of the Auto Save function.
My mac pro 15" has 8gb of ram which is more than enough for the type of work I do.I am an illustrator who primarily works around the brush tool.
Have tried disabling Graphics Processor and restarting, but this does not resolve the issue.

Any help would be most appreciated.

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correct answers 1 Correct answer

Adobe Employee , Feb 28, 2014 Feb 28, 2014

This issue is fixed in macOS 10.11 or later.

 

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Thanks for reporting this issue and your help with troubleshooting. We appreciate your patience and willingness to work with us.

Here's our official document and workaround for this issue:

http://helpx.adobe.com/photoshop/kb/p...

Menus, shortcuts, Lasso tool, and/or Photoshop stop working when using a Wacom tablet | Mac OS

When you use Photoshop with a Wacom tablet, one or more of the following may occur:

• menus, panels, or dialog boxes turn

...

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LEGEND ,
Sep 20, 2015 Sep 20, 2015

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Great, this plugin solved my problem!!
Tks Guys!

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LEGEND ,
Jun 06, 2016 Jun 06, 2016

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Hello! I have the exact same problem as described by Andrew Forshaw. I have a 2011 MacBook Pro with OS X El Capitan and Adobe PS CS6. I did experience the shortcut problems first with PS CS5.2 after upgrading to OS X Yosemite. Then upgraded to PS CS6, continued to have shortcut issues. Upgrading to OS X El Capitan didn't change a thing. The keyboard shortcuts worked in safe mode. I don't know where the issue lies or how to fix it. Please help!

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