P: CS6/CC Menus blank (white) Mavericks Mac OS X 10.9

[Mmaher6540]

Hello, I hope I am in the right place for this:

I am on a Mac 2.2 GHz Intel Core i7, with 16 GB 1333 MHz DDR3. I just installed OS Mavericks. I am running Photoshop CS6.

Randomly throughout using the program, my windows/palettes (i.e. the layers palette) will become white. Even the "Save" window menu will become white. It's still functional (if I press enter on the save menu, it will save), but I can't see any of the options. I've uninstalled the program and reinstalled. This has unfortunately not solved the problem. Please help

Thanks for the help in advance!

Michael

[aaronspain]

I had this issue pre-mavericks in 10.8. I was hoping Mavericks would fix it (foolish i suppose). I had it in CS6, and also now in CC. Lightroom doesn't do it. I've only had it in Photoshop. It seems to somehow becoming more and more frequent. I'm losing a ton of time blindly saving files and quitting photoshop and reopening to fix it. I've reinstalled wacom drives and it doesn't seem to change anything. It's acting like some sort of buffer. It's been well over two months this issue is going on with no real official word of hope to fix it.

[borasubakan]

Hello All,
It seems noone from adobe is caring about this issue.
Today I came up with a solution, I wonder if it works with everyone.
I realized this problem occurs when I use the secondary click button on the Wacom pen. So I cancelled this secondary click from the system preferences/wacom settings. Now I use the ktrl key on the keyboard for the right click and it seems to work fine.
Its not a solution, but better than restarting photoshop every 5 minutes.

[Digital-Finger]

Obviously Adobe DO care about this problem but they can't fix it if they can't reproduce it reliably

your info might help them in this regard

[ruudC.nl]

@bora
Thanks for the tip! I've tried it, and so far it seems to be working.
I have one of the keys on the Wacom pen assigned as right-click. I disabled this, and now it seems to be working perfectly.

The people at Adobe are actually looking into this problem, but as Simon stated, they haven't been able to reproduce the problem.

I would strongly suggest that you place your findings on the Adobe forums. There's some Adobe staff there, and maybe also on the Wacom forums, especially this topic: http://forum.wacom.eu/viewtopic.php?f...

Your info could help them out a lot.

[wijngnut]

Disabling one of the wacom keys hasn't worked for me. In fact, its gotten worse. Also, I rely on the lower key for a faster work flow. I don't want to disable this.

I'm surprised to hear that Adobe and wacom haven't been able to re-produce this bug. There's so many people complaining of this issue that I would assume that anyone with a wacom, Mavericks and photoshop will not be able to avoid this.

[wijngnut]

If Adobe what to try re-producing this bug. Try opening a new file, then mess around with multiple selections with the selection tool. Always seems to trigger the bug for me. Might need to make a few layers too. It mostly happens when you are making very quick moves in succession.

[ruudC.nl]

@jan
Too bad it isn't working for you. In the meantime, I've spent a couple of hours editing photos in PS, without any problems.

I'm also surprised by the fact that Adobe can't reproduce the problem. There's topics all over the Internet reporting the exact same problem.

What kind of hardware are your guys using? I'm using a 21,5" iMac, late 2010. 3,06Ghz i3. Details here: http://support.apple.com/kb/SP588
Maybe it's partially a hardware conflict too. Maybe the guys at Adobe are using newer hardware which doesn't have any conflicts.

But I do agree that this is not an optimal solution. However, it's still way better for your workflow than having to reboot PS every 10 minutes or so. I've gotten used to using CTRL-click instead of the assigned button on the pen quite quickly.

[FeedbackCommunityMember]

Neither Adobe or Wacom can reproduce the problem. It is ridiculous that their systems are the only ones that seem to work. I spent weeks torturing myself with it and eventually the only real solution I had was to migrate back to Mountain Lion. Now it works perfectly and I don't miss Maverick at all.

But I am very disappointed with all three parts. Adobe, Wacom and Apple. They have all failed to the expectations we have from them and the prices they charge for their products and the reliability they have now compared to days past when the creative industry was their main consumers.

[wijngnut]

Hey Ruud.

Its strange because sometimes I can go a week without seeing the blank menus. I always ctrl key to bring up the sub menu but use the wacom key a lot to pan around.
Realizing this I think I never used the second wacom key as its too high up to bother with. So, as I'm still getting the blank menus, it might be nothing to do with the wacom keys. At least for me.
When I do get the blank menu I know that I haven't yet used any of the keys yet.

Here is the system I'm working on.
Mac Mini: Processor 2.35 Ghz Intel Core Duo, (early model)
Memory 4 GB 1067 Mhz DDR3
OS X 10.9.1 Mavericks
Photoshop CS5
Wacom Bamboo driver v5.3.3-3

It would be good to know the specs of anyone working at Adobe who's working on this problem.

[lâlef59265442]

Hey guys! Have the exact same damn issue here! Blank menus all over, usually happening between 5minutes to 2hours using the program...

Anyone tried to uninstall and re-install Photoshop? Maybe that would solve the problem?

[FeedbackCommunityMember]

Yes, people have tried reinstalls - no change.

The only thing that seems to change it is removing the wacom driver, or not using the wacom tablet.

[cindymetro]

Issues with Photoshop CC:
-delays when using brush palette
-dialogue boxes appearing white with no options
(i.e.: top of file windows are white and cannot exit or minimize
drop down menus appear white)
All updates are done when they are made available. Is this an issue with Photoshop or the operating system? I am currently running OS X 10.9.1.
This issue continues to happen, whether one file or multiple files are open in the program.

[FeedbackCommunityMember]

I have the same Problem with Photoshop CS5 and Mavericks. Also PS reports problems with the GPU. I don't have installed any Wacom device.

My config is:
MacBook Pro, 15", mid of 2010
Memory 8 GB 1067 Mhz DDR3
OS X 10.9.1 Mavericks
Photoshop CS5

But I feel like Mavericks has display problems in general. My second screen occasionally turns black.

[FeedbackCommunityMember]

Frequently the dialogue box that appears when selecting tools or menu options appears as an empty white box. This usually then leads on to the whole canvas going white and the programme freezing/crashing. This is becoming increasingly frequent, despite bug updates. Also, both Photoshop and Illustrator have been freezing/crashing recently, mainly after coming back into them from Mail or Chrome. Could any of this be down to the Mavericks OS, as I have noticed all these problems since installing it?

[FeedbackCommunityMember]

Freezing and Crashing are two very different behaviors. But you are talking about menus and OS windows drawing blank, which is neither of the previously mentioned behaviors.

Please see the previous discussion in this topic about what has been observed about this problem with Wacom drivers and MacOS 10.9.

[FeedbackCommunityMember]

Yes, they are different behaviours, but what I meant was that the programme will sometimes freeze, and then come back after about 20-30 seconds, OR it will freeze for some time and THEN fully crash. This is sometimes in association with the blank menus, sometimes not. I am trying to note any patterns in the behaviour, but all of the above has been happening.

[Digital-Finger]

I get that odd hanging behaviour too

[FeedbackCommunityMember]

OK, we've only seen a few crashes with the blank menus - all seem to be due to a corruption in the CoreGraphics state. The good news is that we have some steps to reliably reproduce the blank menus and are working with Wacom to debug the issue..

[FeedbackCommunityMember]

Thanks Chris for your help in diagnosing the source of this problem.

[cindymetro]

What about the issue with the brush tool? After using that tool, I frequently have to click outside of Photoshop to gain use of another tool or to continue using the brush tool. This is a huge issue with masking.

[FeedbackCommunityMember]

That's a different topic, and we have no reliable way to reproduce that (we've seen it 2 or 3 times, total). We're still pursuing the issue with customers who can reproduce it more often, and at least ruling out possible causes.

[FeedbackCommunityMember]

Same problem here.

OSX 10.9.1 with latest updates
Photoshop CC with latest updates
Wacom intros 4 (PTK 640) with latest driver v6.3.7-3
NVIDIA GeForce GTX 780M 4096 Mo

[FeedbackCommunityMember]

I am running the latest OSX 10.9.1 and have a Cloud membership for Psd CC. It works fine most of the time but one problem keeps occuring when in the middle of working; instead of being able to read the dialog "Change canvas size", for instance, or "Save File As", the text window appears white, the text is invisible. And this is the same for all other windows - all invisible.
Other times, after saving an image, the tools do not work anymore. I have to close the file and re-open for it to works. I have 12GB internal memory and 1024mb of Vram. Any ideas? Have re-started, updated the Cloud and CC as well.

[J453]

Hey guys,

Jesper thinks he knows what the problem is and we have a workaround to avoid this issue that we'd like to test before making it more widely available. Let me know if you'd be willing to install a plug-in and test out this workaround. I will email you with details and instructions. Thanks!

[Philipp Schieder]

Willing! Thanks!