P: Cursor stuttering & screen flickering in Photoshop on high refresh rate G-sync monitors

9 Votes
Guide ,
Jul 15, 2020 Jul 15, 2020

Copy link to clipboard

Copied

If you're a nvidia gsync user and experiencing mouse stuttering in Ps (and all Adobe apps), try turning off gsync to see if that resolves the issue. 
Basically what happens is that any activity in an Adobe app will result in 2-3 seconds of micro-cursor stuttering (looks like frame rate dropping) and the occasional 3-4 seconds of cursor freeze. Disabling gsync fixes the issue. This behavior appears only in Adobe apps and none other.

 

 

{Thread title edited by moderator}

Bug Unresolved
TOPICS
Windows

Views

10.6K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 5 Correct answers

Explorer , May 10, 2022 May 10, 2022
I turnet G-Sync off and the problem was solved. Thx

Votes

Translate

Translate
Adobe Community Professional , May 10, 2022 May 10, 2022
First, try disabling GPU in the Lightroom Preferences (Performance tab). Any better? If not, recalibrate and build a new ICC display profile, the old one might be corrupted. If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile. If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. On the Mac, that's part of the OS update(s) so if...

Votes

Translate

Translate
Adobe Employee , Jan 11, 2022 Jan 11, 2022
Adobe Community Professional , Jan 11, 2022 Jan 11, 2022
Make sure you go to PS prefs and turn on HDR display suppor under Technology Previewst. 

Votes

Translate

Translate
Adobe Community Professional , Sep 15, 2021 Sep 15, 2021
Hello, IIRC, in the past some customers reported fixing some display issues by deactivating G-Sync in their drivers. I would also  try to check "Deactivate Native Canvas" in the menu Edit/Preferences/Technology preview (Pc) or Photoshop/Preferences/Technology preview (Mac) . This is not a fix, but rather a way to check if the issue appears only with the new technology, and should be reported to the Ps team.

Votes

Translate

Translate
replies 109 Replies 109
109 Comments
Explorer ,
May 10, 2022 May 10, 2022

Copy link to clipboard

Copied

I turnet G-Sync off and the problem was solved. Thx

Votes

Translate

Translate

Report

Report
New Here ,
May 15, 2022 May 15, 2022

Copy link to clipboard

Copied

I don't see the issue with replying to an old post at all. On the contrary I see it as a contributing to preassure Adobe and Nvidia to fix this issue.

People should make an informed desision on what to buy for their work equipment and they should be aware that problems like the ones mentioned in this post exists and how long have they been around giving them an idea of how much it has been neglected.
Again, with all respect man, I think you are not correct on this one. I think people should keep this old psot alive as long as those bugs with Adobe programs and the Nvidia Studio driver are solved.

Update: I returned my 3060ti and received a refund of it. I am now looking to upgrade to a 6000 series Radeon card, I'll post a comment in the future sharing my experience and if it is any better than the one I had with Nvidia.

Votes

Translate

Translate

Report

Report
Explorer ,
Jun 13, 2022 Jun 13, 2022

Copy link to clipboard

Copied

After 23.4 update, bug is coming.

 

It cannot be reproduced accurately. It doesn't seem to happen every time, but what's clear is that when you paint a mouse or tablet several times, such as a clonestamp, a healing brush, or a brush, the screen flashes(or flicker somthing).

 

I don't blink very often, but I think I did it once every 10 seconds when I had symptoms. I tried restarting and resetting Photoshop, turning on OBS, reproducing the bug, and recording it, but it didn't work. But my team members keep saying that the screen is blinking, so I think it's a bug.

 

Test OS is window10. And native canvas off. multitherad or GPU composite thing i know that solution. and It has nothing to do with this.

Also, our monitor is jsut normal 60hz benq SW Series. It doesn't have a G-sync function and it doesn't have to do with it because it doesn't use it. And of course, vertical synchronization is off.

There was no bug like this until the last version. I can say this for sure.

Votes

Translate

Translate

Report

Report
Explorer ,
Jun 13, 2022 Jun 13, 2022

Copy link to clipboard

Copied

 

0:23 ~ 0:39

I can't reproduce the bug right now, so I search and attach a video similar to the screen blink that I and my team members saw. The difference from this video is that the screen blinks like that when zooming in and out, but we often blink like that when we apply brushes or clone stamp or healing brush. I hope it's for your information.

Votes

Translate

Translate

Report

Report
New Here ,
Jun 13, 2022 Jun 13, 2022

Copy link to clipboard

Copied

I'm using Dell's UltraSharp model monitor and I also seem to have a bug. One thing that's unique is that when i use patch tool, sometimes get that blinker. I didn't think I updated Photoshop, but I thought my monitor was broken. lol

The screen blinking isn't that bad, but it's a little annoying...

Votes

Translate

Translate

Report

Report
Participant ,
Jun 14, 2022 Jun 14, 2022

Copy link to clipboard

Copied

A quick one click on a mouse or tablet doesn't seem to cause that bug. The screen blinks when repeatedly painted (for example, a brush or clone stamp with a low flow setting).

And when there are one or two layers, there seems to be no such symptoms, and when there are more than four or five layers, the screen seems to blink like that while loading data. Of course, it's not normal.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

Copy link to clipboard

Copied

Hi @janemii, sorry you are seeing this.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

Votes

Translate

Translate

Report

Report
New Here ,
Jun 15, 2022 Jun 15, 2022

Copy link to clipboard

Copied

I have the same problem. When making a brush stroke with either mouse or pen, the screen is flickering ever so slightly.

Votes

Translate

Translate

Report

Report
New Here ,
Jun 15, 2022 Jun 15, 2022

Copy link to clipboard

Copied

LATEST

Did some research and figured out that NVidia G-Sync is causing the issue, for me at least. The only fix i could find was to disable it for that monitor, which i'm not happy about since it's my main monitor.

Votes

Translate

Translate

Report

Report