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15

P: Cursor stuttering & screen flickering in Photoshop on high refresh rate G-sync monitors

Guide ,
Jul 15, 2020 Jul 15, 2020

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If you're a nvidia gsync user and experiencing mouse stuttering in Ps (and all Adobe apps), try turning off gsync to see if that resolves the issue. 
Basically what happens is that any activity in an Adobe app will result in 2-3 seconds of micro-cursor stuttering (looks like frame rate dropping) and the occasional 3-4 seconds of cursor freeze. Disabling gsync fixes the issue. This behavior appears only in Adobe apps and none other.

 

 

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correct answers 5 Correct answers

Explorer , May 10, 2022 May 10, 2022

I turnet G-Sync off and the problem was solved. Thx

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LEGEND , May 10, 2022 May 10, 2022

First, try disabling GPU in the Lightroom Preferences (Performance tab). Any better?

If not, recalibrate and build a new ICC display profile, the old one might be corrupted.

If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile.

If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. On the Mac, that's part of the OS update(s) so if

...

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Adobe Employee , Jan 11, 2022 Jan 11, 2022
Community Expert , Jan 11, 2022 Jan 11, 2022

Make sure you go to PS prefs and turn on HDR display suppor under Technology Previewst. Screen Shot 2022-01-11 at 10.44.12 AM.png

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Community Expert , Sep 15, 2021 Sep 15, 2021

Hello, IIRC, in the past some customers reported fixing some display issues by deactivating G-Sync in their drivers.

 

I would also  try to check "Deactivate Native Canvas" in the menu Edit/Preferences/Technology preview (Pc) or Photoshop/Preferences/Technology preview (Mac) .
This is not a fix, but rather a way to check if the issue appears only with the new technology, and should be reported to the Ps team.

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replies 131 Replies 131
131 Comments
New Here ,
Apr 13, 2023 Apr 13, 2023

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Where can I find G-sync in Nvidia Control Panel?

 

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Adobe Employee ,
Apr 13, 2023 Apr 13, 2023

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@Laxmi Jain 

Screen Shot 2023-04-13 at 1.57.21 PM.png

Thank you,
Cory

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New Here ,
Apr 18, 2023 Apr 18, 2023

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I am experimenting the same issue, Adobe please fix this nonesense. Just make it a priority.

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New Here ,
Jul 09, 2023 Jul 09, 2023

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I've been experiencing this issue for a few years now and the only way to fix it for me is to turn off GPU acceleration in Ps/Lr or turn off G-Sync altogether. All of my software and drivers are up to date and G-Sync is off in relevant profiles. Like a previous user said, I've been using Adobe products for years and G-Sync since 2014 and never ran into this issue until a few years back.

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New Here ,
Jul 10, 2023 Jul 10, 2023

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My only solution to this so far has been changing the global setting to 'Monitor Refresh Rate: Fixed Refresh Rate'. If you are gaming or using software that uses G-SYNC, you must manually set their profiles to Monitor Refresh Rate: G-SYNC to involke it or if there's a setting that overrides that in the game preferences, use it. Adobe could easily fix this by adding an option in preferences: 'Request Max Frame Redraw (Uses more power)' to tell the GFX card to overlay a redraw layer that utilizes the maximum refresh rate of the monitor independent of the redraw capability of Photoshop. That would solve the problem of flickering on default enabled G-SYNC drivers.

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New Here ,
Jul 10, 2023 Jul 10, 2023

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Sorry, by 'Monitor Refresh Rate' I actually mean 'Monitor Technology' in my previous post. 🙂

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