Skip to main content
S
Steflutier
Participant
December 2, 2021

P: Document window turns grey/black Photoshop 23.0.2 with Mac OS Monterrey

  • December 2, 2021
  • 51 replies
  • 20106 views

Hi, 

I've just updating Photoshop versión to 23.0.2 and the Mac Os to Monterey. I've an issue with the cropping image tool. When i choose it, the image become all grey, without the any posibility to use it. The issue disapear if i choose any other tool.

How can i resolve it ?

 

This topic has been closed for replies.

51 replies

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
October 26, 2023

Hi all,

 

We are happy to announce the release of Photoshop version 25.1, which incorporates the resolution for this particular problem. To see the list of all fixed issues, click here

 

To update Photoshop to 25.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

    E
    Community Manager
    Erin26Community Manager
    Community Manager
    August 28, 2023

    Hi @Radiant_smarts157F 

    We made a fix for the “document turning gray” issue and it’s in today’s beta build.  If you have an opportunity to try it out, please let us know if it’s fixed for you.  Note that this fix did not make the deadline for the upcoming release, so it will be in the release after that, in the October timeframe. Thank you.

      Mark.Dahm
      Community Manager
      Mark.DahmCommunity Manager
      Community Manager
      August 10, 2023

      @Peter Chater

      We got the problem to replicate here, so we can work on fixing it; thanks for your help!

        Mark.Dahm
        Community Manager
        Mark.DahmCommunity Manager
        Community Manager
        August 8, 2023

        @Radiant_smarts157F , our corporate mail caught the zip, so I will be able to retrieve it in 15 minutes. Getting there....

          Radiant_smarts157F
          Radiant_smarts157F
          Inspiring
          August 8, 2023

          OK, I sent the files to your work email. If that works, I can send the movie as well. Just let me know.

           

          Cheers,

          Peter.

            Radiant_smarts157F
            Radiant_smarts157F
            Inspiring
            August 8, 2023

            Do you mean the 'reply' on the community weg page (the one I'm using right now). That doesn't work because oddly enough it doesn't accept PSD files... 

              Mark.Dahm
              Community Manager
              Mark.DahmCommunity Manager
              Community Manager
              August 8, 2023

              @Radiant_smarts157F ,

               

              Hi Peter, that did not work; can you use the built-in email service for the support community site to send along?

               

              Thanks!

                Radiant_smarts157F
                Radiant_smarts157F
                Inspiring
                August 3, 2023

                Hi Mark, 

                I've sent the example files by replying to the mail. I hope you got them in good order?

                 

                Cheers,
                Peter.

                  Radiant_smarts157F
                  Radiant_smarts157F
                  Inspiring
                  July 28, 2023
                  System info:
                  ================
                  Adobe Photoshop Version: 24.6.0 20230615.r.573 15cc86e arm64
                  Number of Launches: 252
                  Operating System: Mac OS 13.4.1
                  System architecture: Apple M1 Pro, HybridCPU(8:2)
                  Physical processor count: 10
                  Built-in memory: 16384 MB
                  Free memory: 7384 MB
                  Memory available to Photoshop: 13526 MB
                  Memory used by Photoshop: 70 %
                  Crash Handler: Adobe
                  DCX Version: 7.1.5
                  SAM SDK Version: 4.1.4
                  ACP.local Status:
                  - SDK Version: 3.2.0.1
                  - Core Sync Status: Reachable and compatible
                  - Core Sync Running: 6.5.3.1
                  - Min Core Sync Required: 4.3.66.28
                  Live Edit Client SDK Version: 4.0.0
                  Content Credential Helper Version: 0.5.3
                  Precise Color Management for HDR Display: Disabled.
                  Manta Canvas: Enabled.
                  Alias Layers: Disabled.
                  Highbeam: Disabled.
                  Touch Bar Property Feedback: Disabled.
                  Image tile size: 128K
                  Image cache levels: 2
                  Font Preview: Medium
                  HarfBuzz Version: 4.3.0
                  TextEngine: Unified Text Engine
                  ======= GPU
                  Native API stable: True
                  OpenGL API stable: True
                  OpenCL API stable: True
                  GPUDeny: 0
                  GPUForce: 0
                  useGPU: 0
                  useOpenCL: 0
                  isGPUCapable: 1
                  GPUName: Apple M1 Pro
                  GPUVendor: APPLE
                  IsNativeGPUCapable: 1
                  IsOpenGLGPUCapable: 1
                  IsOpenCLGPUCapable: 1
                  HasSufficientRAM: 1
                  GPU accessible RAM: 11,453 MB
                  Required GPU accessible RAM: 1,500 MB
                  UseGraphicsProcessorChecked: 0
                  UseOpenCLChecked: 1
                  Display: 1
                  Display Bounds: top=0, left=0, bottom=1117, right=1728
                  High DPI Monitor
                  Main Display
                  ------- Sniffer output
                  [0 ms]
                  Launch GPUSnifferThread

                  [1 ms]
                  Start RunAllAPIs

                  [1 ms]
                  "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=69068068 -comment=Photoshop Version: Adobe Photoshop 24.6.0 20230615.r.573 15cc86e arm64

                  [137 ms]
                  Start sniffer 2023-07-28 09:03:07
                  # Photoshop Version: Adobe Photoshop 24.6.0 20230615.r.573 15cc86e arm64
                  sniffer -baseTimeMS=69068068 -comment=Photoshop Version: Adobe Photoshop 24.6.0 20230615.r.573 15cc86e arm64

                  {11 ms}
                  Start platform native
                  # displays: 1
                  Display 0
                  Display: 1
                  Main: TRUE
                  Built in: TRUE
                  Stereo: FALSE
                  Bounds: (0, 0) -> (1,728, 1,117)
                  Dimensions: (3,456 2,234)
                  Physical size: (344.245 222.524)
                  Pixel size: (0.0996078 0.0996078)
                  Dynamic range: (0 1)
                  Potential dynamic range: (0 16)
                  Reference dynamic range: (0 0)
                  Attached Device: (DeviceID name=Apple M1 Pro index=0)

                  # devices: 1
                  Device 0
                  Name: Apple M1 Pro
                  Preferred: TRUE
                  Power Envelope: DISCRETE
                  Attachment: EMBEDDED
                  # attached displays: 1
                  1
                  GPU accessible RAM: 11,453 MB
                  VRAM: 0 MB
                  Dedicated System RAM: 0 MB
                  Shared System RAM: 11,453 MB
                  API version: 1.0 (1.0)
                  Device version: 1.0 (1.0)
                  Vendor name: APPLE
                  Driver date: UNKNOWN
                  Driver age: UNKNOWN
                  Driver version: UNKNOWN
                  End platform native
                  {95 ms}

                  {95 ms}
                  Start platform OpenGL
                  # displays: 1
                  Display 0
                  Display: 1
                  Main: TRUE
                  Built in: TRUE
                  Stereo: FALSE
                  Bounds: (0, 0) -> (1,728, 1,117)
                  Dimensions: (3,456 2,234)
                  Physical size: (344.245 222.524)
                  Pixel size: (0.0996078 0.0996078)
                  Dynamic range: (0 1)
                  Potential dynamic range: (0 16)
                  Reference dynamic range: (0 0)
                  Attached Device: (DeviceID name=16940800 index=0)

                  # devices: 1
                  Device 0
                  Name: Apple M1 Pro
                  Preferred: TRUE
                  Power Envelope: DISCRETE
                  Attachment: UNKNOWN
                  # attached displays: 1
                  1
                  GPU accessible RAM: 10,922 MB
                  VRAM: 10,922 MB
                  Dedicated System RAM: 0 MB
                  Shared System RAM: 0 MB
                  API version: 2.1 (2.1 Metal - 83.1)
                  Device version: 2.1 (2.1 Metal - 83.1)
                  Vendor name: APPLE
                  Driver date: UNKNOWN
                  Driver age: UNKNOWN
                  Driver version: UNKNOWN
                  GLSL version: 1.20 (1.20)
                  CGL ID: 16940800
                  Display mask: 7
                  End platform OpenGL
                  {104 ms}

                  {104 ms}
                  Start platform OpenCL
                  # displays: 0

                  # devices: 1
                  Device 0
                  Name: Apple M1 Pro
                  Preferred: TRUE
                  Power Envelope: INTEGRATED
                  Attachment: UNKNOWN
                  # attached displays: 0
                  GPU accessible RAM: 11,453 MB
                  VRAM: 11,453 MB
                  Dedicated System RAM: 0 MB
                  Shared System RAM: 0 MB
                  API version: 1.2 (OpenCL 1.2 (Apr 15 2023 03:24:33))
                  Device version: 1.2 (OpenCL 1.2 )
                  Vendor name: APPLE
                  Driver date: UNKNOWN
                  Driver age: UNKNOWN
                  Driver version: UNKNOWN
                  Bandwidth: 6,434 GB / s
                  Compute score: 22,898.2
                  Device name string: Apple M1 Pro
                  Device vendor string: Apple
                  Platform name string: Apple
                  Platform vendor string: Apple
                  End platform OpenCL
                  {136 ms}

                  Exit code kExitNormal
                  End sniffer 2023-07-28 09:03:07
                  [kStatusNormal, kExitNormal]

                  [137 ms]
                  Finish RunAllAPIs

                  [2427 ms]
                  Start GetSnifferResult

                  [2427 ms]
                  Finish GetSnifferResult

                  ------- Sniffer output
                  ======= GPU
                  License Type: Subscription
                  Serial number: 94070589421463757360
                  GUIDBucket:
                  Composite Core (enable_composite_core): on
                  Composite Core GPU (comp_core_gpu): off
                  Composite Core Threads (MultithreadedCompositing): on
                  Composite Core UI (comp_core_ui): off
                  Composite Core Feature Prefs (CompCoreFeaturePrefs): off
                  Document Graph (enable_doc_graph): off

                  Application folder: /Applications/Adobe Photoshop 2023/
                  Photoshop scratch has async I/O enabled
                  Scratch volume(s):
                  Macintosh HD, 926.4G, 234.7G free
                  Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/
                  Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/

                  Installed components:

                  dvametadata.framework dvametadata 23.0.0.0
                  AdobeXMPScript.framework AdobeXMPScript 79.a8d475349 79.a8d475349
                  libdynamic-napi.framework Torq Native local
                  ICUUnicode.framework ICUUnicode 14.0.04ee3a5
                  ICUConverter.framework ICUConverter 14.0.04ee3a5
                  AdobeCrashReporter.framework AdobeCrashReporter 12.1.0.202305112304_acd7e25
                  boost_system.framework boost_system 23.0.0.0
                  AdobeACE.framework AdobeACE 6.0.1 79.27b150cfb6.
                  dvanet.framework dvanet 23.0.0.0
                  AdobeOwl.framework AdobeOwl
                  mediacoreif.framework mediacoreif 23.0.0.0
                  dvascripting.framework dvascripting 23.0.0.0
                  dvaappsupport.framework dvaappsupport 23.0.0.0
                  AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.002995e5.
                  AIDE.framework AIDE 5.4.0 79.8b163e26
                  boost_chrono.framework boost_chrono 23.0.0.0
                  dynamiclink.framework dynamiclink 23.0.0.0
                  dvaaccelerate.framework dvaaccelerate 23.0.0.0
                  dvametadataUI.framework dvametadataUI 23.0.0.0
                  AdobeARE.framework AdobeARE 3.0.0 79.625377
                  AdobePDFPort.framework AdobePDFPort 4.0.0 79.625377
                  ICUInternationalization.framework ICUInternationalization 14.0.04ee3a5
                  boost_filesystem.framework boost_filesystem 23.0.0.0
                  AdobeBIB.framework AdobeBIB 4.0.0 79.27b150cfb6.
                  AdobeXMPFiles.framework AdobeXMPFiles 79.a8d475349 79.a8d475349
                  AdobeLinguistic.framework 14.5.0.32668ad
                  dvaplayer.framework dvaplayer 23.0.0.0
                  filterport.framework filterport 27.1.0.170
                  PlugPlugOwl.framework PlugPlugOwl 11.5.2.130
                  libzip.framework libzip 23.0.0.0
                  AdobeAGM.framework AdobeAGM 7.1.0 79.27b150cfb6.
                  AdobeSVGRE.framework AdobeSVGRE 9.3.0 "BUILDVERSION_HELPER"
                  AdobePDFL.framework AdobePDFL 17.0.0 79 . 49d0f7fa
                  dvavulcansupport.framework dvavulcansupport 23.0.0.0
                  dvacore.framework dvacore 23.0.0.0
                  aiport.framework aiport 27.1.0.170
                  AdobePIP.framework AdobePIP 8.2.0.16
                  AdobePDFSettings.framework AdobePDFSettings 1.7
                  AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.002995e5.
                  dvatransport.framework dvatransport 23.0.0.0
                  AdobeXMP.framework AdobeXMPCore 79.a8d475349 79.a8d475349
                  AdobeJP2K.framework AdobeJP2K 4.0.0 79.6dcde51
                  dvaaudiodevice.framework dvaaudiodevice 23.0.0.0
                  LogSession.framework LogSession 8.2.0.16
                  dvaaudiodsp.framework dvaaudiodsp 23.0.0.0
                  PlugPlugExternalObject.framework 11.5.2.130
                  AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.8567dec.
                  dvametadataapi.framework dvametadataapi 23.0.0.0
                  WRServices.framework WRServices 17.5.1 17.5.1.0
                  AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.27b150cfb6.
                  boost_threads.framework boost_threads 23.0.0.0
                  CloudAILib.framework CloudAILib 27.1.0.170
                  SPBasic.framework SPBasic 27.1.0.170
                  AdobeCoolType.framework AdobeCoolType 8.3.0 79.27b150cfb6.
                  boost_regex.framework boost_regex 23.0.0.0
                  dvamediatypes.framework dvamediatypes 23.0.0.0
                  AdbePM.framework AdbePM 1
                  boost_date_time.framework boost_date_time 23.0.0.0
                  dynamic-torqnative.framework Torq Native local
                  AdobeMPS.framework AdobeMPS 9.0.0.52792 79.fb3b9dfa
                  dvaui.framework dvaui 23.0.0.0
                  MacMemory.framework MacMemory 27.1.0.170
                  AILib.framework AILib 27.1.0.170
                  ICUData.framework ICUData 14.0.04ee3a5
                  dvamarshal.framework dvamarshal 23.0.0.0
                  aifm.framework aifm 27.1.0.170
                  Unified Extensibility Platform uxp-7.1.0-11-16f02e5
                  UPIC 2.6.0


                  Required plugins:

                  Accented Edges 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Adaptive Wide Angle 24.6.0, © 2014-2023 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
                  Angled Strokes 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Average 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “Average.plugin”
                  Bas Relief 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  BMP 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Camera Raw 15.4.1 (1510), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
                  Camera Raw Filter 15.4.1 (1510), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
                  Chalk & Charcoal 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Charcoal 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Chrome 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Cineon 24.6 © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin”
                  Clouds 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin”
                  Color Halftone 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Colored Pencil 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Conté Crayon 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Craquelure 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Crop and Straighten Photos 24.6 © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
                  Crop and Straighten Photos Filter 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Crosshatch 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Crystallize 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Cutout 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Dark Strokes 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  De-Interlace 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Dicom 24.6 © 2003-2023 Adobe. All rights reserved. - from the file “dicom.plugin”
                  Difference Clouds 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin”
                  Diffuse Glow 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Displace 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Dry Brush 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Entropy 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
                  Export Color Lookup Tables 24.6 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
                  Extrude 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  FastCore Routines 24.6 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin”
                  Fibers 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Film Grain 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Filter Gallery 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Fresco 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Glass 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Glowing Edges 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Grain 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Graphic Pen 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Halftone Pattern 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Halide Bottlenecks 24.6 © 2023 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
                  HDRMergeUI 24.6, Copyright © 2002-2023 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
                  HSB/HSL 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  IFF Format 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Ink Outlines 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  JPEG 2000 24.6 © 2001-2023 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
                  Kurtosis 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
                  Lens Blur 24.6.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
                  Lens Correction 24.6.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
                  Lens Flare 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Liquify 24.6.0, © 2001-2023 Adobe. All rights reserved. - from the file “Liquify.plugin”
                  Matlab Operation 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
                  Maximum 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
                  Mean 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
                  Measurement Core 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
                  Median 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
                  Mezzotint 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Minimum 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
                  MMXCore Routines 24.6 © 1990-2023 Adobe. All rights reserved. - from the file “MMXCore.plugin”
                  Mosaic Tiles 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Multiprocessor Support 24.6 © 1990-2023 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
                  Neon Glow 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Note Paper 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  NTSC Colors 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
                  Ocean Ripple 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  OpenEXR 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Paint Daubs 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Palette Knife 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Patchwork 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Paths to Illustrator 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  PCX 24.6 © 1989-2023 Adobe. All rights reserved. - from the file “PCX.plugin”
                  Photocopy 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Picture Package Filter 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
                  Pinch 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Pixar 24.6 © 1989-2023 Adobe. All rights reserved. - from the file “Pixar.plugin”
                  Plaster 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Plastic Wrap 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Pointillize 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Polar Coordinates 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Portable Bit Map 24.6 © 1989-2023 Adobe. All rights reserved. - from the file “PBM.plugin”
                  Poster Edges 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Radial Blur 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Radiance 24.6 © 2003-2023 Adobe. All rights reserved. - from the file “Radiance.plugin”
                  Range 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
                  Render Color Lookup Grid 24.6 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
                  Reticulation 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Ripple 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Rough Pastels 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Save for Web 24.6.0, © 1999-2023 Adobe. All rights reserved. - from the file “Save for Web.plugin”
                  ScriptingSupport 24.6, © 2002-2023 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
                  Shear 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Skewness 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
                  Smart Blur 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Smudge Stick 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Solarize 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “Solarize.plugin”
                  SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin”
                  Spatter 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Spherize 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Sponge 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Sprayed Strokes 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Stained Glass 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Stamp 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Standard Deviation 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
                  Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin”
                  Sumi-e 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Summation 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
                  Targa 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Texturizer 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Tiles 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Torn Edges 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Twirl 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Underpainting 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Vanishing Point 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
                  Variance 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
                  Water Paper 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Watercolor 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
                  Wave 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Wind 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
                  Wireless Bitmap 24.6 © 1989-2023 Adobe. All rights reserved. - from the file “WBMP.plugin”
                  ZigZag 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

                  Optional and third party plugins: NONE


                  Duplicate and Disabled plugins: NONE


                  Plugins that failed to load: NONE

                  Unified Extensibility Platform - Extensions:

                  Home Screen (Loaded) 6.7.0.42 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.7.0/"
                  CDO: 1.141.0
                  CmdN: 1.18.8
                  CDP: 1.165.0
                  Projects: 1.7.0
                  Loaded at: 111 ms - launch time impact: 90 ms
                  ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder"
                  CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
                  Loaded at: 2431 ms - launch time impact: 0 ms
                  CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
                  CC Libraries Panel (Prepared) 3.24.22.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/"
                  CAPTURE: 2.0.41 STOCK: 4.0.2
                  Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
                  Loaded at: 112 ms - launch time impact: 0 ms
                  Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
                  Loaded at: 113 ms - launch time impact: 0 ms
                  Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder"
                  Loaded at: 2127 ms - launch time impact: 0 ms
                  Substance 3D (Loaded) 0.1.6.0 - from the file "Required Folder"
                  Loaded at: 2431 ms - launch time impact: 0 ms
                  Photoshop Adjustments Panel (Loaded) 1.27.5.0 - from the file "Required Folder"
                  Loaded at: 2431 ms - launch time impact: 0 ms
                  Photoshop UXP Export-As (Prepared) 5.8.23.0 - from the file "Required Folder"
                  Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder"
                  Loaded at: 2452 ms - launch time impact: 0 ms
                  Photoshop In App Messaging (Loaded) 4.0.3.0 - from the file "Required Folder"
                  Loaded at: 2453 ms - launch time impact: 0 ms
                  Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
                  Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
                  IC popup message (Loaded) 1.0.0.0
                  Loaded at: 2128 ms - launch time impact: 0 ms
                  Multilayer Protection (Loaded) 1.0.0.0
                  Loaded at: 2128 ms - launch time impact: 0 ms
                  Discover Panel (Loaded) 3.6.0.51 - from the file "Required Folder"
                  Loaded at: 2457 ms - launch time impact: 10 ms
                  Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"
                  Scan time: 0 ms - entries: 42

                  Installed TWAIN devices: NONE
                  ================

                  Files follow.

                  Cheers,
                  Peter.
                  Mark.Dahm
                  Community Manager
                  Mark.DahmCommunity Manager
                  Community Manager
                  July 27, 2023

                  @Radiant_smarts157F ,

                   

                  Thank you for checking! Could you grab your system info and share? Also, all the details you can provide about the files you are seeing issues with (the files themselves, if you can share them, would be excellent).

                    Show more replies
                    Terms & ConditionsAccessibility statement
                    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices