P: Error at loading of ippCV library

[FeedbackCommunityMember]

On my computer it is impossible to start the Photoshop 22.0 After starting the program, following errormessage appears:

Your application is dynamically linked with Intel(R) IPP libraries version 2020.0.1.

No DLL from the list below is found an the system search path:

 ippcvm7.dll (the most suitable for your CPU)

Please provide a path to at least one of them.

The operating system is:

Edition Windows 10 Home
Version 20H2
Installiert am ‎27.‎05.‎2020
Betriebssystembuild 19042.572
Leistung Windows Feature Experience Pack 120.2212.31.0

The hardware is:

Gerätename HP_Leng
Prozessor AMD A6-3600 APU with Radeon(tm) HD Graphics   2.10 GHz
Installierter RAM 8,00 GB
Geräte-ID E2F99962-C5E4-461F-849F-D1979C252659
Produkt-ID 00326-10000-00000-AA210
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor
Stift- und Toucheingabe Für diese Anzeige ist keine Stift- oder Toucheingabe verfügbar.

[dgrainger]

@hawosc: Just curious: what version of AutoCAD are you using and do you use it very much? Shad0w has suggested a sort of hack to work around this but that will /does cause problems. See J's explanation about why, quoted below. As time passes, as more updates occur on these and other companies' software, those in denial about hardware aging will be left behind with NO hack to "fix" things for them.

From Jeffrey:

Quote from Jeffrey:

Engineering says this is not a supported configuration - and that testing showed that there were other issues if you tried to run those libraries on a non-SSE 4.2 compliant machine. Hence, why they were removed and not officially supported.

Sr. Product Manager, Adobe Digital Imaging

And:

Old hardware gets deprecated as new features rely on new API and hardware. This isn't something that will be fixed - other than in the future, Creative Cloud desktop app will not allow you to install 22.x on a system hardware that isn't supported.

Sr. Product Manager, Adobe Digital Imaging

I certainly can empathize with those that do not have easy resources with which to buy new equipment. However, my assessment of the hard and fast deniers is that they evade every explanation, remain in denial, slippery as a newly harvested Prairie Oyster in side stepping facts presented to them.

A fact of life is that innovation has brought the world new tools on an accelerating pace, will continue to do so. Another fact of business life is that anyone serious about competing in the economy must realize that it is necessary to purchase new tools and equipment as the realities of the world evolve.

if it wasn’t for software updates everyone would still be
running DX386-40 processors.  Keep giving them hell!

Stay safe, and be well!

[FeedbackCommunityMember]

Just a hint to Adobe:
A Question to simulate SSE4.X was asked more than 3 years ago.
it is possible for Intel maybe not for Adobe:
https://superuser.com/questions/1220451/can-any-vm-software-simulate-sse-4-2-on-a-machine-that-does-...
And the software from Intel for that
https://software.intel.com/content/www/us/en/develop/articles/intel-software-development-emulator.ht...

It is not the best solution to pipe photoshop through the simulator, but it shows us (the users) that it is possible to simulate SSE4.X. It would be better to implement the code in Photoshop. On the other hand is shows us that Adobe is not willing to do. I assume that the developer are able to to.

[FeedbackCommunityMember]

How can I look at the photoshop help on my pc if I cant open it because of the error? Is there another way?  

[dgrainger]

*sunny gutowskiwasiela 

You can go to the Adobe website and get to it.

[FeedbackCommunityMember]

Don't Worry just download the files from below link 

http://www.mediafire.com/file/qod2ohoj0lgaur1/ps2021_ipp_cv.zip/file

and after extracting them simply paste them in this direction

C:\Program Files\Adobe\Adobe Photoshop 2021

[dgrainger]

*Aamii  Doing so will cause other instability with the Adobe products. 

[FeedbackCommunityMember]

I have the complete current CC, but when I try to open PS 2021, I get this on my screen.....

I had a similar issue with AE last month, and a Windows update seemed to fix it. I updated Windows again, but the PS 21 still gives me the same message!

[FeedbackCommunityMember]

https://www.youtube.com/watch?v=wCOwEnJkZb4 

There

[FeedbackCommunityMember]

Taking advantage, I want to inform you on the internet there are "unofficial" solutions to copy libraries (dlls) to the folder of PS versions that do not work natively with SSE 4.1 CPUs.

This solution is worrisome for several reasons, so shouldn't Adobe create an official solution for subscribers who, like me, prefer security over risking unofficial solutions?

What do you think about this?

[dgrainger]

*Nashoa Rayssa The solution is to get a PC that is new enough. Period. That is not something that Adobe should do for you; you need to update things yourself. Also you said (in part) " PS versions that do not work natively with SSE 4.1 CPUs."  What has been said is that newer versions of PS require machines capable of SSE 4.1, not the other way around!

[hecfran61]

Strongly agree, some believe that everyone around the world has great purchasing power

[dbur971]

@dennis_roesler I installed an AMD FX-8120 FD8120WMW8KGU in my socket AM3 motherboard (ASrock 890FX Deluxe4 board) and so far it still runs the latest photoshop.  I did have to update the BIOS for that processor.

[cos49]

@dbur Thanks for the info.

At this point I don't remember where I read that.  My motherboard was a Gigabyte, maybe a 970 (??).  Don't even remember that at this point.  In any case I rebuilt the system with a MSI motherboard and Ryzen CPU.   Actually rebuilt the whole system short of the case and power supply.

I realize not everyone can build their own system and it would cost more for them to upgrade or buy new and can empathize with that.

[petalpurtual]

If your buying a new pc, where do you find the SSE info? It doesn't seem to list it in the computer specs.

[pierrelee8]

yes it really sucks when you need to keep an old computer for your software to run and a newer one too for all the software that wont work on the old machine. I guess a have a paid Adobe subscription and have to use someone elses software

[jaroslavf92787637]

Can you please answer me Why can't I find version 21.x in the drop-down box of the old version in Creative Cloud Desktop, but only version 22.x? I'm an Adobe contributor and I can't do my job right now.

[AlegnaAngela]

Totally agree, First Microsoft with Windows 11 aging out any processor older than 2 to 3 years old now Adobe doing the same.  I have a very fast AMD and it runs everything super fast, now I need to build a new machine comparable at a cost of over 2000, unless I can get a mainboard, CPU and memory to work with all the SSD's and GPU I already have.  Thanks Adobe, now we all have to deal with the horrible supply chain created, find new hardware, still pay for your service since you dominate the market while we build a new machine pay microsoft again, and who knows what else will "age" out next.

Not that you care.

[Miguel Angel22527664q0yf]

I cant get and can't find version 21.x anymore. should i end my payments to adobe since i can use the software that i pay for?

[jaroslavf92787637]

The problem was solved by communicating with an Adobe specialist. Thank you very much.

[autochthon]

And how, pray tell, does one access Photoshop's Help system if Photoshop will no longer launch?

[Patrice5F8F]

Bonjour,

J'ai installé Lightroom, Lightroom CC et Photoshop sans problème.

Mais quand j'ouvre Photoshop (version 22.2, la 23.2.2 n'est pas compatible), j'ai le message suivant :

J'ai essayé d'installer des versions antérieures, mais j'ai toujours le même problème.

Que puis-je faire ?

Merci d'avance

[Ranjisha Sengupta]

Hi there, 

We're sorry about the error that you see. We're here to help.

Since when is it happening? Would you mind sharing your system specification with us? 

Photoshop 2021 (v22.x) requires a CPU that supports SSE 4.2 or later.

Check this: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary. 

See Photoshop's Help > System Info dialog and look in or near the 4th line to determine if your CPU meets this SSE version support requirement.

You can also look at a similar bug reported on our forum: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-error-at-loading-of-ippcv-library/idi-p/12....

Feel free to reach out whenever needed.

(Merged with the primary thread)

Thanks.

Ranjisha

[Patrice5F8F]

But, if I can't open Photoshop, of course, I can't see Photoshop's help > System Info Dialog !

So, I think that I must install an older version, but only v22.x are available and not v21.x

Where can I find v21.x or how can I install it ?

[Pratyancha24333412uv8m]

Surprisingly Adobe does not give this alert before payment!!

[WinklerCanvas]

As jaroslavf92787637 and Patrice5F8F mentioned above Photoshop 2020 (21.x) is not available in Creative Cloud old versions list.

I did contact support through chat.
They give me a temporary download link for the AdobePhotoshop21-mul_x64.zip for Windows OS.