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13

P: Error at loading of ippCV library

LEGEND ,
Oct 20, 2020 Oct 20, 2020

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On my computer it is impossible to start the Photoshop 22.0 After starting the program, following errormessage appears:

 

Your application is dynamically linked with Intel(R) IPP libraries version 2020.0.1.

No DLL from the list below is found an the system search path:

 ippcvm7.dll (the most suitable for your CPU)

Please provide a path to at least one of them.

 

The operating system is:

 

Edition Windows 10 Home
Version 20H2
Installiert am ‎27.‎05.‎2020
Betriebssystembuild 19042.572
Leistung Windows Feature Experience Pack 120.2212.31.0

 

The hardware is:

 

Gerätename HP_Leng
Prozessor AMD A6-3600 APU with Radeon(tm) HD Graphics   2.10 GHz
Installierter RAM 8,00 GB
Geräte-ID E2F99962-C5E4-461F-849F-D1979C252659
Produkt-ID 00326-10000-00000-AA210
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor
Stift- und Toucheingabe Für diese Anzeige ist keine Stift- oder Toucheingabe verfügbar.

Bug Won't fix
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Windows

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correct answers 1 Correct answer

Adobe Employee , Oct 21, 2020 Oct 21, 2020

Photoshop 2021 (v22.x) requires a CPU that supports SSE 4.2 or later.

https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

To determine if your CPU meets this SSE version support requirement, see Photoshop's Help > System Info dialog and look in or near the 4th line.

  1. Adobe Photoshop Version: 22.0.0 20200921.m.1053 2020/09/21: 0fb66349f4  x64
  2. Number of Launches: 6
  3. Operating System: Mac OS 10.15.5
  4. ystem architecture: Intel CPU Family:6, Model:14, S
...

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226 Comments
Explorer ,
Jan 16, 2021 Jan 16, 2021

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@pepelpz:

For your information, what you just wrote is called an ad hominem attack, which is prohibited on this forum.

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LEGEND ,
Jan 16, 2021 Jan 16, 2021

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@DGrainger In other words, you discriminate against someone for being poor and then you hide behind the rules. You are also a coward.

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Explorer ,
Jan 16, 2021 Jan 16, 2021

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@pepelpz: I think that you have totally misunderstood what I wrote! As a result, all of a sudden you have jumped into accusations and class envy!   When I said Poorer, I meant that the Product Quality trend is not towards Poorer Quality. It has absolutely nothing to do with YOU nor your income!  Nobody suggested discriminating against someone for being poor until you did.

Once more: the computer does not give a hoot about the income of its owner.  If the computer is old and not up to running the newer software, that has absolutely nothing to do with you.

Also, once again, kvetching about not being able to run new software on outdated hardware is a waste of time because it is a denial of fact, the fact that the computer cannot do what requires more modern components.

Curious about you new ad hominem attack: how am I a coward because you don't understand that fact?

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LEGEND ,
Jan 17, 2021 Jan 17, 2021

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@shad0w you're a life saver.. 😂 

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LEGEND ,
Jan 17, 2021 Jan 17, 2021

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@DGrainger

""Progress works upwards and for the better, not downwards for the poorer"".

It is your phrase, that progress is not for the poorest and that this is fine, do not try to justify something else with vain words.
Another: the software works well for me, only that your comment is agressive with those who do not work for 'being poor'
And why are you a coward? Well, because you hide behind a rule when you don't like an answer after launching your contempt towards others.

see you never

 

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Explorer ,
Jan 17, 2021 Jan 17, 2021

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Obviously you still do not understand what I wrote. Sorry, but this dialogue is not going anywhere useful.

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LEGEND ,
Jan 27, 2021 Jan 27, 2021

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@shad0w I did all the instructions and it didn't work for me, is there another step that I am missing?
or I'm just dumb?

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Explorer ,
Feb 09, 2021 Feb 09, 2021

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@shad0w 

Thank you very much for the fix, it worked fine for me up to PS 22.1.1. Updating to PS 22.2 offers a new problem: PS does not start and shows the following error message:

Photoshop22.2Fehler-02b2a2dd-9830-49ce-9df3-8b7c09aca744-1258934287.jpg
Regards
Hartmut

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LEGEND ,
Feb 11, 2021 Feb 11, 2021

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@DGrainger 
CC @JeffreyTranberry 

No you do not understand about what we are talking here
Its a shame for Adobe not to be able to support older CPU.
As I wrote in a former answer
https://feedback.photoshop.com/conversations/photoshop/photoshop-error-at-loading-of-ippcv-library/5...
There are only  6 instructions sets (sse4.2 comparing to SSE4.1)  to be implemented by software in case of missing cpu instruction sets.

And you are always answering the same things defending Adobe.
This behaviour of Adobe  is a no go,  particularly with regard to  enviromental aspects.
A lot of electronic waste would be created if all user are forced to buy new machines, instead Adobe is fixing this little problem .

Adobe might have a technical lead - today - but the open source community is cathing up.

I am using Linux because of a similar Microsoft behaviour, and I am using a VM with Windows only for the Adobe products.
Adobe Premiere Pro is loosing the lead against Blender including the satisfaction of the users, and Gimp adds more and more features, f.e.

Guys like you and the Adobe Coder will accelereate the developements of the opens source community. And you can be sure that the open scource community would have been fixed the SSE4.X problem in beetween two days.

Do you now know, about we are talking here?


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Community Beginner ,
Feb 11, 2021 Feb 11, 2021

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I have the same problem when trying to open Photoshop 2021.
No issues with the 2020 version but my computer and Photoshop 2021 don't like each other EVEN THOUGH according to Adobe and compatibility it "works on this computer" 
capture1-40f3da03-5706-42d0-9911-988f099b7dca-722492670.JPG

capture2-a1bd66e8-194b-40c1-9582-1e17bf2f40db-723416191.JPG

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LEGEND ,
Feb 11, 2021 Feb 11, 2021

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Fix:
Download Photoshop 21.2.5
Works with Phenom II 955 BE 🙂

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LEGEND ,
Feb 11, 2021 Feb 11, 2021

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Fix:
Download Photoshop 21.2.5
Works with Phenom II 955 BE 🙂

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LEGEND ,
Feb 19, 2021 Feb 19, 2021

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Everey time we got a uppdate we have the same problem. Just have to waite that som smart guys can fix it.

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Explorer ,
Feb 19, 2021 Feb 19, 2021

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This should be the task of Adobe but I think we can wait until the end of time.

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New Here ,
Feb 19, 2021 Feb 19, 2021

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Adobe have their feet on table, asking "Why don't they just buy a new PC?" Answer: Because we're paying 59.99 £ a month for software which we used to be able to buy outright.

The bigger they are...

Hopefully someone releases some decent competing open-source as in the GIS community. ESRI provides outstanding support because of the competition from open-source QGIS. I can run ArcMap without a problem, even with the license manager open. CC is just a behemoth which I spent more than 15% of my time battling with, closing down apps, disabling processes, disabling features. Yeah it's glitzy but not all that glimmers is gold. GET YOUR ACT TOGETHER ADOBE!! When new competitors arrive at your door, you will be left with few friends in the creative community: except those with deep pockets.

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New Here ,
Feb 19, 2021 Feb 19, 2021

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12x59.99=720£ really adobe? really? I bought CS4 for 350£. where's your rationale for cloud only options? and now we have to buy a top spec PC just to use it? It's arrogant, and someone will disrupt you in the long run.

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Community Expert ,
Feb 19, 2021 Feb 19, 2021

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You don't have to buy a top-spec PC in order to use it. Creative Cloud 2021 runs even on an 8-year-old laptop that I have.

The issue here (the topic discussed on this page) generally affects systems at least a decade old.

Still, it would be great if even those computers worked with the latest release... However, last year's version will still run even on those old PCs.

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Community Beginner ,
Feb 19, 2021 Feb 19, 2021

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I have the same problem. Did you find a solution please?

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Explorer ,
Feb 20, 2021 Feb 20, 2021

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Up to PS 22.1.1 the solution presented by shad0w works, but for PS 22.2 I have no solution.

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LEGEND ,
Feb 20, 2021 Feb 20, 2021

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I understand your point but don't you think it would be courteous of Adobe to give say 18 months warning to customers of their intention to drop support of some hardware thus allowing the customer to plan for a new investment or look for another solution. I think so. 

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Explorer ,
Feb 20, 2021 Feb 20, 2021

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As shad0w pointed out and showed with his solution there is no need for SSE 4.2. It would be little effort for Adobe to change this. But they won't. I know no other program that doesn't work due to missing SSE 4.2. 

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Community Beginner ,
Feb 20, 2021 Feb 20, 2021

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OK. well thank you. So we have to wait for the new version. Whether it will work 😞

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Explorer ,
Feb 20, 2021 Feb 20, 2021

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@hawosc : "no need for SSE 4.2" is incorrect.  You also wrote "I know no other program that doesn't work due to missing SSE 4.2. "

How about AutoCad, which has required SSE 4.2 since 2018? How about the fact that  many, if not most, games require SSE 4.2.  such as Oculus Virtual Reality  games require SSE 4.2?  How about HANA DATABASE , SAP Business One?  How about Media Composer, Media Composer Ultimate?

There are many more.

Intel's Nehalem introduced in 2009 i7 generation 8 first Intel CPU with SSE 4.2 instruction set, AMD followed shortly thereafter. This is now 2021!

It is not the responsibility of a software maker to keep track of every customer's aging equipment and to personally notify those with incompatible machines. Too, why should a software maker go BACKWARDs as you suggest and accommodate those ten year old computers? 

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Explorer ,
Feb 20, 2021 Feb 20, 2021

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@Branislov Valovic: Only if your computer has a CPU and MB that supports SSE 4.2.

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Explorer ,
Feb 21, 2021 Feb 21, 2021

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AutoCAD is running without any problems on my PC. Without SSE4.2. And I'm not a gamer. I want to use the programs that I need, PS for instance. And once more: shad0w showed that also PS can run with some simple changes. That's it.

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