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Inspiring
July 18, 2021

P: Export As not working after updating to MacOS 11.6.2

  • July 18, 2021
  • 45 replies
  • 21012 views

I updated to MacOS 11.6.2 this morning, and now my photoshop Export As is showing blank fields and gives the error message "No valid Asset to Export." I've tried on multiple files which exported before. I'm using Photoshop 23.1.0. Note: I was able to set the Export Preferences to "Use Legacy Export As" and that is working.

45 replies

Participating Frequently
February 17, 2022

sorry you're still seeing this issue. Have you tried deleting prefs.txt file and restart PS? 

file should be here: C:\Users\[USERNAME]\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\23\Internal\com.adobe.photoshop.exportAs/PluginData

 

if it still doesn't work after, could you send us log files so we can take a look? On Win, file should be located here:

 
Known Participant
February 17, 2022

I don't know why my issue has been merged with this as I am using Windows not MAC. And the final straw today, I now cannot even do a quick export. I will be canceling all my adobe subscriptions and moving to other software. 

Participant
February 12, 2022

Path for the prefs.txt file on Windows:

 

C:\Users\[USERNAME]\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\23\Internal\com.adobe.photoshop.exportAs/PluginData

 

BretN's solution worked for me, I wasn't able to use the Export As function for a month.

 

Thank you so much.

Known Participant
February 11, 2022

This morning I was able to export, after an update, I am now no longer to export and I am completely locked from doing my work. 

I get no valid asset to export

Legend
February 11, 2022

Does this happen with all files? Can you post a screenshot? See the state of the entire app (document window, layers panel, etc)

BrettN
Community Manager
Community Manager
February 11, 2022

Yes, that is the correct path, I forgot to include the Application Support folder. 

Yona5E7C
Participating Frequently
February 11, 2022

I can confirm that Brentt solution worked for me.

the path is slightly different on my OSX.

/Users/[UserName]/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/23/Internal/com.adobe.photoshop.exportAs/PluginData

BrettN
Community Manager
Community Manager
February 9, 2022

We've discovered a possible cause to this behavior. Export As maintains a preference file to remember your settings between sessions. If this file becomes damaged or corrupted, it will cause the dialog to look like this. Please go to the following folder, delete the prefs.txt file there, and relaunch Photoshop:

  • Win: C:\Users\[USERNAME]\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\23\Internal\com.adobe.photoshop.exportAs\PluginData
  • Mac: /Users/[USERNAME]/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/23/Internal/com.adobe.photoshop.exportAs/PluginData

Windows Note: AppData is a hidden folder. You may have to change your view options to see it.

Mac Note: Library is a hidden folder. You may have to change your view options to see it. 

 

Additional note: Resetting Photoshop's preferences (with keyboard shortcut at launch, option within the Preferences themselves, or manually deleting the settings folder)  will not reset the Export As preferences. It is stored separately and is not yet wired into the normal preference reset functions. 

 

EDITS: Correcting the Mac folder path and adding notes

Participant
February 9, 2022

Depuis quelques semaines, lorsque je veux exporter une image via la fonction "Exporter sous", un écran gris apparaît mais pas l'image (cf image ci-dessous). Lorsque je passe la souris sur le bouton exporter, un message mentionnant qu'aucun fichier valide est à exporter alors que mon fichier est du simple JPEG.

 

Je suis obligé de créer une copie de la photo pour l'exporter au même format.

Je suis sur Windows 11 avec un PC Gamer.

 

Est-ce le système d'exploitation qui est encore pas du tout optimisé ou est-ce les nouvelles mises à jour de Photoshop qui ne sont pas du tout fonctionnelles ?

 

 

BrettN
Community Manager
Community Manager
February 7, 2022

@Yona5E7C Unfortunately, we don't have enough information on the issue to make any progress. At this point we are only speculating that Sophos may be involved, but haven't been able to prove that is the case. It is very likely that a third-party component is the cause of the behavior because we have very few people encountering the issue (that we know of) and have not seen the behavior on our end.

 

You mentioned that disabling Sophos did not change the behavior, so that doesn't seem to indicate it is the source of the issue. However, another test would be to uninstall Sophos and test (you may wish to remain offline while performing such a test, then you can reinstall once you are done verifying). If the behavior goes away during this test and comes back after reinstalling, that would prove Sophos is the source of the issue (disabling anti-virus usually means only some portions are actually turned off while some safey measures remain running and can still cause conflicts). If removing Sophos doesn't resolve the issue, that pretty much removes it as a suspect and we are back to square one. 

Yona5E7C
Participating Frequently
February 5, 2022

any updates?