P: Eyedropper tool not working to pick color outside Photoshop

[Eric3721277257xr]

I have tried just about everything to get this to work. I am not sure when exactly it stopped working but I am guessing during one of the updates for some reason that got screwed up. It works on all my home computers and my work laptop but not my desktop. 

I have unistalled and reinstalled, tried less up to date versions, turned on and off the screen recording for photoshop in my settings, restarted my computer, none of it has solved the problem. This is so frustrating and I haven't found anyone else having this issue besides people that forget to turn the screen recording button as I mentioned.

Also I should mention with all my other Adobe products that fuction works just fine. If I am missing something here please let me know because I need a solution to this madness.

[Sameer K]

Hey, @Eric3721277257xr. Welcome to the Photoshop Community. I'll help you figure this out.

Just to be sure, ensure Photoshop has the required permissions on the macOS: https://adobe.ly/43zB3AJ 

Let me know how it goes. Thanks! 

Sameer K

(Type '@' and type my name to mention me when you reply)

[Eric3721277257xr]

All of these are turned on and it still does not work.

[Sameer K]

Please test and confirm if the issue exists with Photoshop (Beta). You can get Photoshop (beta) from the Creative Cloud > Apps tab > Beta Apps section. 

Sameer K

[Eric3721277257xr]

Installed the Beta, gave it all the permissions and it still does not work

[barbara_a]

You could try uninstall/reinstall with the Adobe CC Cleaner tool. It has a BAT fike that has fixed a couple of problems for me.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Im not able to repliate the issue.

I have to assume that you are using the eyedropper correctly, holding it down on a photoshop image and without letter go of holding down on the mouse, moving it outside Photoshop to copy a color.

[Eric3721277257xr]

I tried using that cleaner and re installing but still nothing. Clicking and dragging outside for whatever reason in PS alone does not work. My other apps work fine so it is quite frustrating. Havent replicated on any of my other computers except this one.

[davehutch]

Same here. Sequoia 15.3.1 and PS 26.3. Screen Recording permission set to on

[Eric3721277257xr]

Need some Adobe help on this isn't this why you guys have these forums

[Sameer K]

Hey, @Eric3721277257xr and @davehutch. Please share screenshots or a short video showing this behavior and the system info from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

Also, specify the model of the Mac machine you're working on. 

Thanks! 
Sameer K

(Type '@' and type my name to mention me when you reply)

[davehutch]

Where do I upload and attach files?

[davehutch]

@Sameer K I have the video and txt doc but no way to send them to you. How do I attach?

[Sameer K]

Hey, @davehutch. You can share the details with me via direct message on my Profile and you can also use a cloud file sharing service to share a link here. 

Thanks!

Sameer K

[davehutch]

I shared the files via Dropbox link to your private messages using @sammer K as instructed on March 11 and haven't heard back since?

[Srishti Bali]

We've been able to replicate the issue, and the product team is actively working on a fix.

[Srishti Bali]

Hi All,

Just confirmed with the product team—color sampling outside of the Photoshop application has been intentionally disabled due to frequent security prompts from the OS. As a workaround, you can take a screenshot of the area outside the app, open it in Photoshop, and sample colors from there.

Regards,

Srishti

[davehutch]

The suggestion to make a change to the  PSUserConfig.txt file worked perfetly. Thank you

[BenjaminZeman]

The fact this has been disabled should absolutely have been announced in the last update. I just wasted 2 hours trying to fix this, and it's just added another thing in the box of reasons I'm really disliking Adobe over the last year. Is this not a frequently used feature for many designers? Just disabling it without telling anyone is such a terrible approach.