P: Freezing, cursor stuck when scrolling/flick panning

 Issue #1

Zoomed in on psd document 5760x 3840 and using hand tool to move around. Suddenly the image stops moving. I can move the scroll bars but the image does not move. The only fix is to save, close, and re-open the document. I have had this issue since the 2020 update and was hoping subsequent updates would fix the issue. They have not so I am finally taking the time to post about it.

I have tried 4 different driver versions for my Nvidia 980 GPU.

I have clean installed multiple versions of photoshop cc, currently running 23.0.0

I have reset preferences multiple times.

I have removed and reinstalled creative cloud and all adobe apps on there own dedicated nvme ssd.

Don’t suggesting that I disable the GPU as a solution, just don’t. Photoshop is unusable without gpu acceleration. Don’t suggest I reset preferences either, that has been done.

Issue #2

Using a tool in layer a

Switch to layer b by clicking on the layer in the layers window

The layer I clicked becomes highlighted indicating it is active

The tool, for example healing brush, does nothing when applied to the new layer.

Wait some period between 1-2 minutes, and the tool works normally in the new layer.

This is super annoying and a huge time waster. I have been having this problem since the 2020 CC update.

 A lot of things that used to work fine were broken in the 2020 update, and none of them have been fixed. Premiere pro has become so unstable that  pugetbench benchmark plugin wont even finish a test run. It generates an error about playback not working normally. I have Davinci Resolve Studio 17, and it works fine on my hardware so it would seem to be an Adobe issue.

System is PC Windows 10 Pro Version 21H1 Build 19043.1348

16 Core Xenon 2.2ghz

Nvidia GTX 980

128gb ram

I downloaded PS to a new computer today. After working in PS for ~2 minutes, the editing screen freezes. I can change tools, but my photo doesn't update. I can save a photo, but on my editing tab nothing happens. I can change tools (like from hand tool to brush tool), but my curser doesn't change over the photo, and the photo never updates. I cannot even go from full screen photo to fit screen photo, my photo just freezes where I left it. The rest of the program still allows me to click things, my computer doesn't say the software is frozen, but I cannot USE the software. I've tried closing PS and reopening, and tried restarting my computer.

My 2013 MacPro was updated fresh from a corporate disk image with MacOS Monterey. I had to do an install of all CC apps and for the last week since the update, Photoshop and flick panning seems to finally be working ok. I'll write back if I see the issue again, but for now the issued seems to be resolved.

@chad.rolfs Yes still getting occasional freezes/locking up while flick panning in Photoshop 23.0.0

Very nice. Thanks. 

We want a fix, not a workaround. 

Window > Arrange > New Window for... is the best workaround for me so far.

Disabling the graphics processor, or disabling flick panning are not solutions, they're work-arounds.  I just installed PS 2020 and the problem is still there.  This has been going on for 2 + years.  Please fix this. 

Exact same issue on similar configuration.

Let read my post above.

Investingating.

Current workarounds:

1. Go to Preferences > Tools... and uncheck "Enable Flick Panning"
2. Go to Preferences > Performance... and uncheck "Use Graphics Processor." Restart Photoshop.