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69

P: I'd like to know how to disable the startup tutorial about generative ai

Community Beginner ,
Sep 20, 2023 Sep 20, 2023

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With Photoshop 25, every time I start up PS, an image opens on my screen accompanied by a tuorial on generative ai by Anna McNaught. How to I disable this? I don't need it and I can't find a way to get rid of it.

 

Can someone help me with this please?

 

Thank you

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correct answers 1 Correct answer

New Here , Feb 13, 2024 Feb 13, 2024

FYI another thread describing the same issue received an answer from an Adobe employee

It is related to non ASCII characters in the Windows User folder:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-i-d-like-to-know-how-to-disable-the-startup-tutorial-about-generative-ai/idc-p/14291700#M97842

 

Hopefully this will be fixed soon

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correct answers 2 Pinned Replies

Adobe Employee , Dec 11, 2023 Dec 11, 2023

Hi Everyone,

 

First, our sincere apologies to those that are seeing this tutorial pop up at every launch of Photoshop and the frustration it causes that it hasn't been able to be disabled for you. 

 

This seems to be caused by OS User Accounts that have non-standard characters in the account name. The workarounds we're currently aware of are:

  1.  Switch to another OS User Account that does not have non-standard ASCII characters
  2. Roll back to Photoshop 25.0

 

We have identified the issue and are w

...

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Adobe Employee , Feb 21, 2024 Feb 21, 2024

Hi all,

 

We are happy to announce the release of Photoshop version 25.5 (public version), which incorporates the resolution for this particular problem. To see the list of all fixed issues, click here

 

To update Photoshop to 25.5, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

Status Fixed

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246 Comments
Community Beginner ,
Feb 25, 2024 Feb 25, 2024

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Photoshop 2024

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Adobe Employee ,
Feb 25, 2024 Feb 25, 2024

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@Özgür256693962yz1 Please try with latest PS update 25.5.

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Explorer ,
Feb 25, 2024 Feb 25, 2024

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I did update to V25.5.0.  Restarted.  Rebooted.  Kicked my Mac Studio a couple times.  Interestingly, my TV has better reception now, but Anna is still here.

 

 

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Adobe Employee ,
Feb 27, 2024 Feb 27, 2024

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Hi @Fanjoy

 

We're sorry for the trouble. Could you please share the logs from the affected machine with us so that we can diagnose the exact issue? Here's how you can collect logs using a log collector tool: https://helpx.adobe.com/ee/creative-cloud/kb/cc-log-collector.html

 

You can share the file with me via direct message.

 

Thanks,

Mohit

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Community Beginner ,
Feb 28, 2024 Feb 28, 2024

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I will, thank you.

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Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Hi @Fanjoy,

 

Thank you for sharing the logs with us. According to the logs, you don't have proper permission access to the following folder: /Users/UserName/Library/Application Support/Adobe/ For steps, click here

 

Please grant read & write access to the Adobe folder, restart your machine and check if that helps to resolve the problem for you. Let us know the status.

 

Thanks,

Mohit

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Community Beginner ,
Mar 02, 2024 Mar 02, 2024

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Update May 2nd, the issue is not only NOT solved, it's consistently showing up on my photoshop without fail. All the time I open up, the Iceland file opens up, pop-ups opens up. This is extremely annoying and invasive.

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Explorer ,
Mar 02, 2024 Mar 02, 2024

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Hi, Mohit.  I granted permissions to that directory and files.  Rebooted.  Anna is still there.  Sorry Anna, no offence.

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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Updating to 25.5 solved the issue for me, thank you!

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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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Sorry, I spoke too soon. The tutorial did not start immediately, but then it did 😕 

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Adobe Employee ,
Mar 05, 2024 Mar 05, 2024

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Thank you for the @Fanjoy. I will let the product team know about it and reach out to you if anything else needs to be checked.

 

Thank you again.

Mohit

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Explorer ,
Mar 06, 2024 Mar 06, 2024

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It is still showing generative fill tutorial at startup in 25.5.1

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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I have to admit, I thought it would never be resolved. I eat my words.

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Adobe Employee ,
Mar 11, 2024 Mar 11, 2024

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Hi @Özgür256693962yz1 

 

We're sorry for the trouble. Could you please share the logs from the affected machine with us so that we can diagnose the exact issue? Here's how you can collect logs using a log collector tool: https://helpx.adobe.com/ee/creative-cloud/kb/cc-log-collector.html

 

You can share the file with me via direct message.

 

Thanks,

Mohit

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New Here ,
Mar 11, 2024 Mar 11, 2024

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I never had this issue until this update. At 25.5 and 25.5.1, the issue came out. It's also affecting the "edit in Adobe Photoshop" option within lightroom classic. Whenever I tried to use the function, photoshop also opens with the tutorial or it stays at the home screen. Any idea what's going on?

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Adobe Employee ,
Mar 13, 2024 Mar 13, 2024

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Hi @Luedizer7 

 

Thank you for reporting this issue and sharing your affected workflow with us. Could you please share the logs from the affected machine with us so that we can diagnose the exact problem? Here's how you can collect logs using a log collector tool: https://helpx.adobe.com/ee/creative-cloud/kb/cc-log-collector.html

 

You can share the file with me via direct message.

 

Thanks,

Mohit

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New Here ,
Mar 20, 2024 Mar 20, 2024

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I'm having this issue too!
Not to mention, when the tutorial pops up, it makes my toolbars go all wonky and look like this:

SPIRIDON36211740plaj_0-1710960991438.png

 

 

I uninstalled my photoshop, reinstalled it, and the toolbars were back. But as soon as that AI tutorial popped up, everything went missing again. So frustrating. Short of trying to remember what button is where, I can't figure out how to make the tutorial go away or how to get my toolbar back.

vbghrhdh.png

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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@Mohit Goyal @Pete.Green @Pattie-F didn't have this issue until I updated to version 25.6, now every time I open Photoshop I get this mess, toolbar doesn't even load correctly.

Why has it become an issue in version 25.6

2024-03-22 08_23_54-Untitled-1 @ 57.4% (Iceland, RGB_8) _.png

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New Here ,
Mar 22, 2024 Mar 22, 2024

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Hi @Mohit Goyal 

I am trying to send you the log files but am unable to attach the file. Can you provide any guidance on it?

I updated to the latest version and it is still an issue.

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Community Expert ,
Mar 23, 2024 Mar 23, 2024

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I found a temp fix for the issue, it seems to be related to having the Contextual Task Bar enabled, I uninstalled version 25.6 and then in version 25.5.1 disabled the Contextual Task Bar, then reinstalled version 25.6 again and no AI Gen tutorial at startup.

Just make sure to not enable the Contextual Task Bar, otherwise you'll be back to the dreaded AI Gen tutorial and broken toolbar.

 

Edit: the temp fix didn't last long, the AI Gen Tutorial nightmare has returned, it's back to version 25.5.1 for me

Can Adobe hire an exorcist to perform an exorcism on the stupid AI Gen Tutorial 🤣

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Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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LATEST

Update didn't fix the problem, it's still there. I even uninstalled photoshop and then re installed it. Anna keeps showing.

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