P: Image Size with preserve details gives bad results with OpenCL enabled

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Community Beginner ,
Dec 13, 2021 Dec 13, 2021

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Hello, 

I bought recently a macbook and when I want to resample an image (from circa 25x25 cm/300 dpi to 50x50 cm / 200dpi), thing I often do, on the photoshop installed on the mac book, it doesn't work at all. You can see the picture transformed by this operation. 

When I do it on my windows computer, it works normally. 

 

Is there something checked by default ?

Is it a known bug on Mac ? on Photoshop ? 

I downloaded the last Photoshop version a couple of days ago. But the result is still the same. 

 

Bug Unresolved
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correct answers 1 Correct answer

Adobe Employee , Dec 13, 2021 Dec 13, 2021

1. Go to Preferences > Performance and click on the "Advanced Settings" button. Uncheck Use OpenCL, restart Photoshop and try your steps to see if the problem persists.

 

 

2. If #1 doesn't have any change, restore your preferences using this manual method. Does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

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Adobe Employee ,
Dec 13, 2021 Dec 13, 2021

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1. Go to Preferences > Performance and click on the "Advanced Settings" button. Uncheck Use OpenCL, restart Photoshop and try your steps to see if the problem persists.

 

 

2. If #1 doesn't have any change, restore your preferences using this manual method. Does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Dec 13, 2021 Dec 13, 2021

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Hi,
Thanks a lot. It works with the step 1.


Noaluen

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