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P: Instability and crashes with RTX 4070

Explorer ,
Jun 08, 2023 Jun 08, 2023

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Hi, I am experiencing a high level of instability in Photoshop with the program crashing several times per hour of editing. I previously had issues when using an older video card that I described in another post. Since then I have updated to a new video card, a 4070, but am seeing just as many or more crashes but under slightly different circumstances.

 

I have attached several files to this message including my system information (the full text file and a JPG of the key hardware), a screenshot of my PS Performance Preferences and GPU Compatibility Check, and 3 crash reports . These reports have come while I have been using the latest version of PS (currently 24.5, one crash report is from when 24.4.1 was the latest) and the latest Nvidia Studio Driver (currently 535.98, though my crash report from 5/14 was on the previous driver which may have been more stable). I have installed the latest Windows Updates and BIOS for my motherboard. Although I have 3 crash reports below that I submitted to Adobe, they are actually relatively rare in terms of the crashes. Most the time there is no report, some times I see a pop-up saying there is a solution and it brings me to this link with general troubleshooting. As for my usage that precipitates the crashes, it differs a bit from the crashes I was getting with my 3070 card. With the 3070 I got crashes in both ACR and PS. With the new 4070, I have yet to get a crash in ACR, but I am getting lots of crashes in PS. Usually the crashes come when I am zooming in and out of an image or changing the tool selection on the left side toolbar. I almost always have only a single image open with up to 5 layers; I no longer open multiple images at once because the crashes are so frequent and I lose my work. It never crashes when I am running a plugin (I use the Nik Collection, Topaz, and Exposure X7). My system is otherwise stable and other programs do not present issues. I have re-set my preferences to defaults and then changed them to the current settings in the attachment below, but I don't see a difference. With my 3070, the only way I could prevent crashes was disabling the GPU entirely; enabling the Older GPU Mode (Technology Previews section) did not help. I obviously do not want to disable the GPU entirely as my images don't display as accurately in addition to the performance loss.

 

At this point I'm starting to pull my hair out, I really need your help! Thank you.

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correct answers 1 Correct answer

Adobe Employee , Jun 29, 2023 Jun 29, 2023

We believe this issue may have been caused by an update to the NVIDIA driver.  A newer driver was just released today.  Please do a CLEAN INSTALL of the newest driver and let us know if the issue is resolved.  Note that if you do not need the GeForce Experience, we recommend that you do not install it on your machine. https://www.nvidia.com/download/index.aspx

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correct answers 1 Pinned Reply

Adobe Employee , Jun 15, 2023 Jun 15, 2023

Thank you for sharing your crash reports @kgajriaboston, will pass on to the team.

 

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New Here ,
Jun 09, 2023 Jun 09, 2023

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I think there's a problem with the recent Geforce GPUs and the latest Nvidia drivers. If I disable the graphics processor I don't have any problem, otherwise I crash every 2 minutes.

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Adobe Employee ,
Jun 15, 2023 Jun 15, 2023

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Thank you for sharing your crash reports @kgajriaboston, will pass on to the team.

 

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Adobe Employee ,
Jun 15, 2023 Jun 15, 2023

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What's your workflow look like from ACR > PS? What's the bit-depth and color space for the files sent to PS?

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Explorer ,
Jun 15, 2023 Jun 15, 2023

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I start with the raw files in ACR, usually .ARW (Sony) or .CR3 (Canon). I edit at 16 bits in Adobe RGB color space and maintain that when editing in PS. I get the crashes with these files, either they are still in the raw format or saved as a .PSD. I only export to an 8-bit JPEG as a final step.

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Explorer ,
Jun 15, 2023 Jun 15, 2023

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Thank you!

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Adobe Employee ,
Jun 15, 2023 Jun 15, 2023

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Try going to ACR preferences in Photoshop (Edit > Preferences > Camera Raw > File Handling and disable support for opening JPEG and HEIC files. Then restart your system. Does that help?

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Explorer ,
Jun 18, 2023 Jun 18, 2023

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I got myself an RTX4070 last week and I am seeing such issues. I have not done any serious p[hotoshop use yet but I have occasional total freezes when the graphics card gets stressed. Just a few mins ago it was while just scrolling in Bridge. It has happened in PS and in other applicatios which use 3D engines.

My system is on Windows 10, with an Intel i7 9700K, 32GB Ram on an ASROCK Z390 extree4 motherboard. Nvidia Studio Driver. 535.98

Before this crad I have been working for years with a Quadro K2200 and never saw such a problem!

I read somewhere about the issue being corrected with a change on the motherbnoard settings on how the voltages are handled (setting thw loadline calibration to a more generous setting). It maybe that the graphics processor cannot get all the power it wants and that produces such a total freeze of the system.

Maybe it can be fixed via a new driver but he fact you had such issues with a 3070 is certainly very discouraging.

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Community Expert ,
Jun 18, 2023 Jun 18, 2023

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I've seen a few people having problems with 535.98. Try going back to 531.65 (which is the one I'm using without any problems).

 

Check "clean install" to remove all traces of the old driver, and don't install any of the extra components in the driver package! You don't need them.

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Community Expert ,
Jun 18, 2023 Jun 18, 2023

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One more thing: your power supply. The RTX needs a whole lot more than the Quadro.  The specs say minimum 650 watts (but more probably doesn't hurt).

 

How did you connect the 8-pin ATX power cable? The Quadro didn't need that. Is there a permanent outlet from your power supply, or did you need to get a new cable?

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Explorer ,
Jun 18, 2023 Jun 18, 2023

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I do have a Corsair TX850M power supply which I believe should be more than enough.

And I connected a PCCI-e 6+2 cable which only serves the graphics card.

That said I still have the impression it is a power issue - meaning that sometimes for some reasons the system is starved for power.

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Community Expert ,
Jun 18, 2023 Jun 18, 2023

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Yeah, my mistake: that cable is marked PCIe, not ATX. The ATX cable goes to the motherboard (and has a slightly different connector).

 

There was another case recently where this cable (the cable itself) turned out to be the problem. He replaced it, and all problems vanished.

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Explorer ,
Jun 18, 2023 Jun 18, 2023

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I would expect the issue to be one of power management rather than actual supply of power.
But this cable thing is really worth trying! I do have one more such cable and one more PCI-e connector on that PSU.

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Explorer ,
Jun 19, 2023 Jun 19, 2023

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Hi Adam, thanks for the tip. I sat down to edit a few times over the long weekend and overall I think PS is more stable with this change. If that's accurate, does it give you a sense of what the ultimate solution could be? I ask because I do open iPhone HEIF/HEIC/JPEG images for editing ACR from time to time and because I still got a few crashes. As for what precipitated the crashes, it was similar to before, usually I was zooming into or out of an image, sometimes when I had just been saving a .PSD file or using the remove tool. It crashed twice with no error report and twice with a report, but I was only able to access the report one of the times. I can't see how to attach the file here so I am copying the text of it below:

 

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="4.8.0.6" clientVersion="4.8.0.6" applicationName="Adobe Photoshop" applicationVersion="24.5.0" build="20230512.r.500" source="Windows-Client" crashType="n/a">

<time year="2023" month="6" day="19" hour="16" minute="51" second="15" timeoffset="-300" timezone="Eastern Daylight Time"/>

<user guid="1f4e2ec5-d83d-4798-8dce-fa2b36011997"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65453" machine="AMD Ryzen 9 5950X 16-Core Processor" model="AMD64 Family 25 Model 33 Stepping 0" cpuCount="32" cpuType="8664" cpuFreq="3400 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4070" description="NVIDIA GeForce RTX 4070" driverDate="20230524000000.000000-000" driverVersion="31.0.15.3598" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2786&#38;SUBSYS_17FF10DE&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF924EFB06B">

<backtrace crashedThread="0">

<thread index="0">

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</binaryImageSet>

<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

 

</hbLogSessionDllStatus>

</crash>

 

</crashreport>

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Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

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Can you try downgrading to the 531.65 driver and see if the crashes persist? Thanks.

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Explorer ,
Jun 25, 2023 Jun 25, 2023

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Yes, I downgraded and maintained the other settings. This is definitely the most stable it has been, I was able to edit through multiple sessions this weekend and only had one crash, which generated an error report, copied below. Any sense of the ultimate solution so I can be crash free and I can open JPEGs and HEIFs again?

 

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="12.1.0.202305231609_434b669" clientVersion="12.1.0.202305231609_434b669" applicationName="Adobe Photoshop" applicationVersion="24.6.0" build="20230615.r.573" source="Windows-Client" crashType="n/a">

<time year="2023" month="6" day="24" hour="21" minute="36" second="51" timeoffset="-300" timezone="Eastern Daylight Time"/>

<user guid="1f4e2ec5-d83d-4798-8dce-fa2b36011997"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65453" machine="AMD Ryzen 9 5950X 16-Core Processor" model="AMD64 Family 25 Model 33 Stepping 0" cpuCount="32" cpuType="8664" cpuFreq="3400 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4070" description="NVIDIA GeForce RTX 4070" driverDate="20230408000000.000000-000" driverVersion="31.0.15.3161" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2786&#38;SUBSYS_17FF10DE&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF8E34E755B">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FF8E34E755B" symbolname="NVAPI_DirectMethods"/>

<stackStatement index="1" address="0x00007FF85444DB1E" symbolname="dxCaskGetExportTable"/>

<stackStatement index="2" address="0x00007FF854617DC4" symbolname="cask::xmma_cask_plugin::initialize_xmma_conv_fprop_kernels"/>

<stackStatement index="3" address="0x00007FF8546181AE" symbolname="cask::xmma_cask_plugin::initialize_xmma_conv_fprop_kernels"/>

<stackStatement index="4" address="0x00007FF854619950" symbolname="cask::xmma_cask_plugin::initialize_xmma_conv_fprop_kernels"/>

<stackStatement index="5" address="0x00007FF85444D110" symbolname="unknown"/>

<stackStatement index="6" address="0x00007FF8E34EC9B7" symbolname="NVAPI_DirectMethods"/>

<stackStatement index="7" address="0x00007FF8E34E8D33" symbolname="NVAPI_DirectMethods"/>

<stackStatement index="8" address="0x00007FF8E3525BDF" symbolname="NVAPI_DirectMethods"/>

<stackStatement index="9" address="0x00007FF8E34A256B" symbolname="NVAPI_DirectMethods"/>

<stackStatement index="10" address="0x00007FF8E488B2F4" symbolname="OpenAdapter10"/>

<stackStatement index="11" address="0x00007FF8F7C40BAC" symbolname="unknown"/>

<stackStatement index="12" address="0x00007FF8F7C83DBE" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="13" address="0x00007FF8F7C7D7AA" symbolname="D3D11CoreCreateDevice"/>

<stackStatement index="14" address="0x00007FF8F7C63DE0" symbolname="D3D11CoreCreateDevice"/>

<stackStatement index="15" address="0x00007FF8F7C7CECB" symbolname="D3D11CoreCreateDevice"/>

<stackStatement index="16" address="0x00007FF8F7C7B599" symbolname="D3D11CoreCreateDevice"/>

<stackStatement index="17" address="0x00007FF8F7C40953" symbolname="unknown"/>

<stackStatement index="18" address="0x00007FF8F7C83A59" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="19" address="0x00007FF8F7C8153A" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="20" address="0x00007FF8F7C41A97" symbolname="unknown"/>

<stackStatement index="21" address="0x00007FF8F7C41A54" symbolname="unknown"/>

<stackStatement index="22" address="0x00007FF8F7C7BF99" symbolname="D3D11CoreCreateDevice"/>

<stackStatement index="23" address="0x00007FF8F4DDFD09" symbolname="MFIsContentProtectionDeviceSupported"/>

<stackStatement index="24" address="0x00007FF8F4DDFD54" symbolname="MFIsContentProtectionDeviceSupported"/>

<stackStatement index="25" address="0x00007FF8F4CF380F" symbolname="MFAverageTimePerFrameToFrameRate"/>

<stackStatement index="26" address="0x00007FF823E62BED" symbolname="MFCreateTimedTextRenderer"/>

<stackStatement index="27" address="0x00007FF823E5C054" symbolname="MFCreateTimedTextRenderer"/>

<stackStatement index="28" address="0x00007FF823E5BDC8" symbolname="MFCreateTimedTextRenderer"/>

<stackStatement index="29" address="0x00007FF823E5C014" symbolname="MFCreateTimedTextRenderer"/>

<stackStatement index="30" address="0x00007FF823DC9EE0" symbolname="DllGetClassObject"/>

<stackStatement index="31" address="0x00007FF823F65341" symbolname="DllGetClassObject"/>

<stackStatement index="32" address="0x00007FF8240A4D12" symbolname="DllGetActivationFactory"/>

<stackStatement index="33" address="0x00007FF823F635B6" symbolname="DllGetClassObject"/>

<stackStatement index="34" address="0x00007FF8F4BABF35" symbolname="RtwqShutdown"/>

<stackStatement index="35" address="0x00007FF8F4BABE75" symbolname="RtwqShutdown"/>

<stackStatement index="36" address="0x00007FF8F4BABE3F" symbolname="RtwqShutdown"/>

<stackStatement index="37" address="0x00007FF8F4BA87DA" symbolname="RtwqAllocateSerialWorkQueue"/>

<stackStatement index="38" address="0x00007FF8F4BA8739" symbolname="RtwqAllocateSerialWorkQueue"/>

<stackStatement index="39" address="0x00007FF8FE4B22B0" symbolname="TpAllocPool"/>

<stackStatement index="40" address="0x00007FF8FE4A31FA" symbolname="TpReleaseCleanupGroupMembers"/>

<stackStatement index="41" address="0x00007FF8FE337614" symbolname="BaseThreadInitThunk"/>

<stackStatement index="42" address="0x00007FF8FE4A26F1" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x0000025A26A13A20"/>

<register name="RCX" value="0x0000025A2C2DDD10"/>

<register name="RDX" value="0x0000025A2C2DDD10"/>

<register name="RSI" value="0x0000025A27111AF0"/>

<register name="RDI" value="0x0000025A26A13A20"/>

<register name="RSP" value="0x0000006698FFEDA0"/>

<register name="RBP" value="0x0000025A27111BC1"/>

<register name="RIP" value="0x00007FF8E34E755B"/>

<register name="EFL" value="0x0000000000010206"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

 

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<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

 

</hbLogSessionDllStatus>

</crash>

 

<sessionId>

2169a453-49c5-47c4-8c04-c3e881b742cc

</sessionId>

</crashreport>

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Explorer ,
Jun 27, 2023 Jun 27, 2023

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Had another crash that generated a report. I had just saved a DNG with to a PSD with only a single layer, I then hovered my mouse over the tool menu which makes the names of the tools pop-up with the small windows showing what they do. It then crashed before I selected a tool. The crash report is below. You will notice a hardware change that I am now using 128GB of RAM:

 

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="12.1.0.202305231609_434b669" clientVersion="12.1.0.202305231609_434b669" applicationName="Adobe Photoshop" applicationVersion="24.6.0" build="20230615.r.573" source="Windows-Client" crashType="n/a">

<time year="2023" month="6" day="27" hour="20" minute="38" second="44" timeoffset="-300" timezone="Eastern Daylight Time"/>

<user guid="1f4e2ec5-d83d-4798-8dce-fa2b36011997"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="130989" machine="AMD Ryzen 9 5950X 16-Core Processor" model="AMD64 Family 25 Model 33 Stepping 0" cpuCount="32" cpuType="8664" cpuFreq="3400 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4070" description="NVIDIA GeForce RTX 4070" driverDate="20230408000000.000000-000" driverVersion="31.0.15.3161" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2786&#38;SUBSYS_17FF10DE&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF19DF755B">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFF19DF755B" symbolname="NVAPI_DirectMethods"/>

<stackStatement index="1" address="0x00007FFE7214DB1E" symbolname="dxCaskGetExportTable"/>

<stackStatement index="2" address="0x00007FFE72317DC4" symbolname="cask::xmma_cask_plugin::initialize_xmma_conv_fprop_kernels"/>

<stackStatement index="3" address="0x00007FFE723181AE" symbolname="cask::xmma_cask_plugin::initialize_xmma_conv_fprop_kernels"/>

<stackStatement index="4" address="0x00007FFE72319950" symbolname="cask::xmma_cask_plugin::initialize_xmma_conv_fprop_kernels"/>

<stackStatement index="5" address="0x00007FFE7214D110" symbolname="unknown"/>

<stackStatement index="6" address="0x00007FFF19DFC9B7" symbolname="NVAPI_DirectMethods"/>

<stackStatement index="7" address="0x00007FFF19DF8D33" symbolname="NVAPI_DirectMethods"/>

<stackStatement index="8" address="0x00007FFF19E35BDF" symbolname="NVAPI_DirectMethods"/>

<stackStatement index="9" address="0x00007FFF19DB256B" symbolname="NVAPI_DirectMethods"/>

<stackStatement index="10" address="0x00007FFF1B19B2F4" symbolname="OpenAdapter10"/>

<stackStatement index="11" address="0x00007FFF26F50BAC" symbolname="unknown"/>

<stackStatement index="12" address="0x00007FFF26F93DBE" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="13" address="0x00007FFF26F8D7AA" symbolname="D3D11CoreCreateDevice"/>

<stackStatement index="14" address="0x00007FFF26F73DE0" symbolname="D3D11CoreCreateDevice"/>

<stackStatement index="15" address="0x00007FFF26F8CECB" symbolname="D3D11CoreCreateDevice"/>

<stackStatement index="16" address="0x00007FFF26F8B599" symbolname="D3D11CoreCreateDevice"/>

<stackStatement index="17" address="0x00007FFF26F50953" symbolname="unknown"/>

<stackStatement index="18" address="0x00007FFF26F93A59" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="19" address="0x00007FFF26F9153A" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="20" address="0x00007FFF26F51A97" symbolname="unknown"/>

<stackStatement index="21" address="0x00007FFF26F51A54" symbolname="unknown"/>

<stackStatement index="22" address="0x00007FFF26F8BF99" symbolname="D3D11CoreCreateDevice"/>

<stackStatement index="23" address="0x00007FFF1239FD09" symbolname="MFIsContentProtectionDeviceSupported"/>

<stackStatement index="24" address="0x00007FFF1239FD54" symbolname="MFIsContentProtectionDeviceSupported"/>

<stackStatement index="25" address="0x00007FFF122B380F" symbolname="MFAverageTimePerFrameToFrameRate"/>

<stackStatement index="26" address="0x00007FFEFF3D2BED" symbolname="MFCreateTimedTextRenderer"/>

<stackStatement index="27" address="0x00007FFEFF3CC054" symbolname="MFCreateTimedTextRenderer"/>

<stackStatement index="28" address="0x00007FFEFF3CBDC8" symbolname="MFCreateTimedTextRenderer"/>

<stackStatement index="29" address="0x00007FFEFF3CC014" symbolname="MFCreateTimedTextRenderer"/>

<stackStatement index="30" address="0x00007FFEFF339EE0" symbolname="DllGetClassObject"/>

<stackStatement index="31" address="0x00007FFE6FFA5341" symbolname="DllGetClassObject"/>

<stackStatement index="32" address="0x00007FFE700E4D12" symbolname="DllGetActivationFactory"/>

<stackStatement index="33" address="0x00007FFE6FFA35B6" symbolname="DllGetClassObject"/>

<stackStatement index="34" address="0x00007FFF1219BF35" symbolname="RtwqShutdown"/>

<stackStatement index="35" address="0x00007FFF1219BE75" symbolname="RtwqShutdown"/>

<stackStatement index="36" address="0x00007FFF1219BE3F" symbolname="RtwqShutdown"/>

<stackStatement index="37" address="0x00007FFF121987DA" symbolname="RtwqAllocateSerialWorkQueue"/>

<stackStatement index="38" address="0x00007FFF12198739" symbolname="RtwqAllocateSerialWorkQueue"/>

<stackStatement index="39" address="0x00007FFF2DE122B0" symbolname="TpAllocPool"/>

<stackStatement index="40" address="0x00007FFF2DE031FA" symbolname="TpReleaseCleanupGroupMembers"/>

<stackStatement index="41" address="0x00007FFF2BDF7614" symbolname="BaseThreadInitThunk"/>

<stackStatement index="42" address="0x00007FFF2DE026F1" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x000002182E8BC7A0"/>

<register name="RCX" value="0x00000214212E4360"/>

<register name="RDX" value="0x00000214212E4360"/>

<register name="RSI" value="0x00000216B4AFC690"/>

<register name="RDI" value="0x000002182E8BC7A0"/>

<register name="RSP" value="0x00000076D800E9F0"/>

<register name="RBP" value="0x00000216B4AFC761"/>

<register name="RIP" value="0x00007FFF19DF755B"/>

<register name="EFL" value="0x0000000000010206"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

 

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<dumpType>

Mini

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<hbLogSessionDllStatus>

 

</hbLogSessionDllStatus>

</crash>

 

<sessionId>

fa1d2f49-9084-4636-8248-bc33d327f112

</sessionId>

</crashreport>

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Adobe Employee ,
Jun 29, 2023 Jun 29, 2023

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We believe this issue may have been caused by an update to the NVIDIA driver.  A newer driver was just released today.  Please do a CLEAN INSTALL of the newest driver and let us know if the issue is resolved.  Note that if you do not need the GeForce Experience, we recommend that you do not install it on your machine. https://www.nvidia.com/download/index.aspx

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Explorer ,
Jul 02, 2023 Jul 02, 2023

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This has been very stable, thank you.

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Explorer ,
Jul 05, 2023 Jul 05, 2023

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I have tried lots of things but still have some freezes. It hasn't happened to me in Photoshop yet but in Bridge I can quite predictably cause a freeze by opening a large folder with a few hundredths of camera raw files. CPU usage gets high and stays high and I go on scrolling and clicking at different images. The whole pc will freeze without any error messages or dump.

I can also predictably reproduce the freeze by running prime95 for a few minutes. So my issue is definitely connected with high cpu usage.

One thing that I think has helped was to deactivate the ESET antivirus Host Intrusion Prevention System (I think I have less crashes without this running). This system tries to intercept all processes running in the computer to scan for malicious ones. Realtime filesystem protection doesn't seem to affect the issue.

Other things I have tried (to no avail):

- different PCIe cable and connector at the PSU

- undervolting, underpowering, overpowering, underclocking the GPU

- fiddling with the CPU clock and voltage

 - and the last three versions of studio drivers (no difference between them)

 - I have run some memory checks too

I don't know wat to think. Maybe a PSU issue? A driver issue?
The only thing I have not yet tried is to retest my old Quadro K2200. But this pc has been working for more than three years with the same hardware configuration (with the K2200) and no such issues. Only after placing the RTX4070 I started seeing these freezes.

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New Here ,
Sep 23, 2023 Sep 23, 2023

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I have an Nvidia 3070ti and never had an issue with Adobe products. I just upgraded to the 4070 and have had stutters and crashes. I don't want to take it back for the second time but I might have to. I have 14 days. I upgraded to the latest studio and game drivers and downgraded some settings in the bios and still am having trouble. The has to be some kind of compatibility issue with my asrock motherboard or the AMD580 cpu. The 3070ti did not. I'm hoping that this gets fixed in a couple of days.

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