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P: Intermittent brush + mask problems

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Participant ,
Oct 24, 2018 Oct 24, 2018

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Attempts to paint with paintbrush in to a mask results in my effect being applied to large, uncontrollable square area of the canvas, disregarding the brush size and features. Large chunks of image are edited, ignoring the brush settings. Toggling layers on off, moving layers around, using history panel, sometimes corrects this. Sometimes must quit and relaunch photoshop. Occurs often and randomly, making work difficult. The latest in a series of cc 2019 photoshop bugs.

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macOS , Windows

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Adobe Employee , Nov 13, 2018 Nov 13, 2018

Hi all,


We are happy to announce the release of Photoshop CC 20.0.1

This update includes fixes to some of the top customer reported issues among other bug fixes. 

See what’s fixed

To update Photoshop CC to 20.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop CC. More detailed instructions for updating


Regards,

Sahil

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15 Comments
New Here ,
Oct 25, 2018 Oct 25, 2018

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Hi Michael,Thank you for reporting this . Engineering is looking into this issue. We’re so sorry you had to experience that.Sincerely,Andrew

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Adobe Employee ,
Nov 13, 2018 Nov 13, 2018

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Hi all,


We are happy to announce the release of Photoshop CC 20.0.1

This update includes fixes to some of the top customer reported issues among other bug fixes. 

See what’s fixed

To update Photoshop CC to 20.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop CC. More detailed instructions for updating


Regards,

Sahil

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LEGEND ,
Nov 22, 2018 Nov 22, 2018

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I have version 20.0.1 installed and this has just started happening to me this morning, it didn't yesterday! any ideas?

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LEGEND ,
Nov 25, 2018 Nov 25, 2018

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how do I fix that too is happening to me when I use an action and paint on mask leaves big squares of green and red colors

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LEGEND ,
Nov 28, 2018 Nov 28, 2018

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I am having the same problem with 20.0.1. Just recently started happening.  Quite frustrating.

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New Here ,
Dec 01, 2018 Dec 01, 2018

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Started happening to me today. Not fixed.

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LEGEND ,
Dec 02, 2018 Dec 02, 2018

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same problem here

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New Here ,
Dec 03, 2018 Dec 03, 2018

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Me too, brushes are lagging and the size of the brush is not visible anymore.

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LEGEND ,
Dec 03, 2018 Dec 03, 2018

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I installed the earlier version and now all my problems are solved  (had a lot of problems with v20! thought it was due to my computer but it wasn't so!

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New Here ,
Dec 03, 2018 Dec 03, 2018

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Hello Adobe....please step upo to plate here

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LEGEND ,
Dec 06, 2018 Dec 06, 2018

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Same problem. Help!

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Adobe Employee ,
Dec 12, 2018 Dec 12, 2018

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What OS/version are you running on? Would it be possible to get a screen recording of what you're seeing?

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Jan 03, 2019 Jan 03, 2019

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I am trying to follow the tour of photoshop 20.0.1, the project teaching masking.  I get to the part where you select the brush tool to paint around the blue pencil to mask, and I get nothing when I paint using my touch screen.  HP Envy x360 Getting up to that point in the tutorials worked fine with my touch screen.  Not sure if it is only touchscreen, I don't have a mouse on me at the moment.  But I see no cursor when I try to paint during this tutorial on the mask.

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Participant ,
Jan 04, 2019 Jan 04, 2019

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I'm sorry everyone that this is not solved.

I have been using the legacy rendering engine for the past few weeks and I am no longer having these problems:
Preferences > Performance > [X] Legacy Compositing

This works for my '17 MB Pro's Radeon 560 but some of our PC's graphics cards do not have graphics processor settings in this panel; so we rolled them back to earlier photoshop. 

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LEGEND ,
Jun 22, 2021 Jun 22, 2021

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LATEST

Hello to all.

This problem has been recurring since years now. The only advertised solution is to turn off the use of a graphic processor in the Performance tab. But this is in NO WAY a solution : Photoshop becomes sluggish since the performance is not set to use what is available (at least on my laptop MBP mid-2015).

I do not understand the lack of priority to address this correctly, since this can literally ruin hours of work on complicated photos. There is no coming back from this flaw, unless you saved your file just a second ago and can close it and start again working on it.

This MUST be corrected, PLEASE. I pay for your software, I expect to have a working bit of program, at least no one that will ruin my work.

27/07/2021 edit : it appears saving, closing file and re-opening it solves the issue (even, if the mask problems have already shown up before you saved), but do you consider this normal ? Why isn't ADOBE MAKING AN OFFICIAL RESPONSE TO THIS AND ADDRESSING IT QUICKLY, instead of just recommending us NOT to use graphical processor ???

Capturedecran20210704a12.32.36-c1edca56-2d2b-49f4-814f-947fd9f0ca6c-1426498166.png
Capturedecran20210629a17.55.50-84ef9b41-6221-4e37-94fc-b421a54c0faa-600207408.png

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