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Robbie Khan
Robbie Khan
Known Participant
February 16, 2022

P: Lagging while zooming and painting with Native Canvas Rulers enabled - PS (v23.2.0) Windows

  • February 16, 2022
  • 43 replies
  • 16348 views

HI,

Bit of a strange one and I've only noticed this since recent updates. When I have an image (regardless of resolution etc) open and the PS window is active/in-focus, I can zoom in and out with the mouse wheel smoothly as long as the image is fully visible in the PS window canvas. But if I zoom in closer so parts of the image fall outside of the canvas, then zooming is laggy, like as if there's a CPU spike laggy but there actually is not any CPU spike.

 

If I click out of the PS window so PS is no longer in-focus, and then hover the mouse over the PS window and then zoom (WIndows by default will allow scrolling or zooming on whatever window app window the mouse is hovered over) then the exact same zooming actions are smooth.

 

I have recorded a video showing what i mean to help give a better visual of what I'm on about: https://youtu.be/3Xv7E-JPnZg

 

My mouse is a Logitech MX Master 3 and it is running the latest software, this issue has only been noticed since recent PS updates though so I don't think it is mouse related. Zooming using CTRL & -/+ on the keyboard does not exhibit this issue however, but the zooming steps are much larger using the keyboard shortcut.

 

I am on Windows 11 (up to date) and have the nVidia Studio driver v511.65.

 

Cheers!

    This topic has been closed for replies.

    43 replies

    janekp44056533
    janekp44056533
    Inspiring
    April 11, 2023

    I have lastest version 24.3 and still have problem with lagging after press alt. There is no “Enable Native Canvas Rulers” option.

    S
    Suman23452663tzjl
    Participant
    July 5, 2022

    Photoshop goes lagging problem then not responding.Please help to fix the problem.

    Laptop configuration is:

    i7 processor.

    24gb ram

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    June 14, 2022

    Hi all,

     

    We're happy to announce the release of Photoshop 23.4. This update includes the fix for this issue. To see the list of all fixed issues, click here

     

    To update Photoshop to 23.4, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

     

    Let us know if the update resolves the problem for those affected, and share your feedback.

     

    Thanks,

    Mohit

    S
    Superfish
    Participating Frequently
    April 1, 2022

    Sorry problem not solve with 23.2.2 version.
    Still lagging on mouse movement on Windows 11.

      Robbie Khan
      Robbie KhanAuthor
      Known Participant
      March 16, 2022

      Just updated mine too and can confirm this is resolved finally!

       

      Cheers folks.

        P
        Paul Waijman
        Participant
        March 16, 2022

        I updated to the 23.2.2 update this morning, and it fixed the issue for me. 

        I was able to keep the rulers visible on my Cintiq with no brush lag. 

        Thanks, Adobe!

         

         

        [2.3.2.2 edited to 23.2.2 by moderator]

         

          donp30872227
          donp30872227
          Inspiring
          March 13, 2022

          I am encountering a one to two second lag when using Photoshop 23.2.1. When moving or using zoom and then using shortcut to select the brush tool or when changing between different tools using shortcuts I'm seeing a definite lag. I don't recall seeing this prior to the most recent update. Just wondering if anyone else is experiencing this problem. It's very annoying !! I guess I can always revert back to a previous version if there isn't a fix for this issue. Any comments are greatly appreciated. Thanks !!

          J
          J453
          Legend
          March 13, 2022

          If you go to Preferences > Technology Previews... and uncheck "Enable Native Canvas Rulers" and restart Photoshop, does the problem persist?

          T
          torgeirholm
          Known Participant
          March 9, 2022

          Photoshop 2022, brush tool, Wacom Cintiq and pretty much any brush I've tried. 

           

          If rulers are visible the brush stroke is not visible for about half a second, until it suddenly pops into existance. The stroke is being created, there is just a lack of visual feedback for the first little while.

           

          This is very disruptive to workflow. Disabling rulers fixes the issue. 

           

          My system:

          Windows 10

          Wacom Cintiq 16

          GeForceRTX 2070 Super

          AMD Ryzen9 3050X

          64GB Ram

           

          The same issue can be reliably reproduced on the other computers in our company. 

           

          Ged_Traynor
          Community Expert
          Ged_TraynorCommunity Expert
          Community Expert
          March 9, 2022

          Hi

          Try disabling this option in preferences and restarting Photoshop to see if it helps

            Robbie Khan
            Robbie KhanAuthor
            Known Participant
            March 8, 2022

            @J453just installed the beta and can confirm the lag is gone when doing the same actions as mentioned in my OP. I have uninstalled the beta though as it is not an app I wish to use for production work so will keep native canvas disabled on the release version until the same fix is applied to that, then update via CC!

              J
              J453
              Legend
              March 8, 2022

              The most recent Photoshop Beta updatae contains a change that reverts the change that caused this slowdown with Native Canvas Rulers if you want to try the release and provide feedback:

              The beta app is a separate application install.

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