P: Linked Smart Object - Scale Inconsistencies with certain files

[Alec0D44]

Preface: I have been encountering a slew of new issues regarding linked smart objects. Getting postion and scaling information is vital for me to to my job in a production environment, and suddenly two different files have been producing the same issue. I need to get this issue resolved, as it is creating a huge blocker in my workflow.

Issue: Linked smart objects do not adjust scale value. Not matter how I scale a linked smart object, the Width and Height no longer update. Not while making the adjustment, or even after I accept the adjustment. It always just stays locked at 100%.

Reset Transform will reset the smart object back to its starting state, but the pertinent information to me is that percentage scale factor. Some files will link and display the infromation correctly, while others will randomly fail.

Additional information:
I am using Artboards to create various layouts. Assets being linked in are .PNG as well as .PSD's
Files being linked are linked via a local google drive directory, but, once a PSD file has started this issue, linking from a local HD directory will yield the same errors.

An additional, perhaps related issue i've encountered in these same layout files is when I try to link in a new smart object from file, the smart object has no pixel data, and its (x,y) position is some outrageous postion in the millions.

[Alec0D44]

As a follow up, i'm almost positive the related issue I described is connected. Even in a completely new, empty PSD with no artboards, I am getting a smart object linking issue.

The smart object layer in the new PSD is completely empty, but when I Edit Contents the source PNG is intact. Again, this is a tremendous issue.

[Daniel Presedo]

To help solve the issue in Photoshop, select Help > System Info.

1. In the System Info dialog, click Copy.
2. Attach or copy the info here to this thread.
3. Is it possible to get a sample file showing this error?  

[Alec0D44]

Adobe Photoshop Version: 23.0.2 20211119.r.101 ace26c0 x64
Number of Launches: 164
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19042.1348
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ACP.local Status:
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------- Sniffer output
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UPIC 2.3.1

Required plugins:

Accented Edges 23.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.0 - from the file “Filter Gallery.8bf”
Average 23.0 - from the file “Average.8bf”
Bas Relief 23.0 - from the file “Filter Gallery.8bf”
BMP 23.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.0.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.0.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.0 - from the file “Filter Gallery.8bf”
Charcoal 23.0 - from the file “Filter Gallery.8bf”
Chrome 23.0 - from the file “Filter Gallery.8bf”
Cineon 23.0 - from the file “Cineon.8bi”
Clouds 23.0 - from the file “Clouds.8bf”
Color Halftone 23.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.0 - from the file “Filter Gallery.8bf”
Conté Crayon 23.0 - from the file “Filter Gallery.8bf”
Craquelure 23.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.0 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.0 - from the file “Filter Gallery.8bf”
Crystallize 23.0 - from the file “Standard MultiPlugin.8bf”
Cutout 23.0 - from the file “Filter Gallery.8bf”
Dark Strokes 23.0 - from the file “Filter Gallery.8bf”
De-Interlace 23.0 - from the file “Standard MultiPlugin.8bf”
Dicom 23.0 - from the file “Dicom.8bi”
Difference Clouds 23.0 - from the file “Clouds.8bf”
Diffuse Glow 23.0 - from the file “Filter Gallery.8bf”
Displace 23.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.0 - from the file “Filter Gallery.8bf”
Entropy 23.0 - from the file “statistics.8ba”
Export Color Lookup Tables 23.0 - from the file “Export3DLUT.8be”
Extrude 23.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.0 - from the file “FastCore.8bx”
Fibers 23.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.0 - from the file “Filter Gallery.8bf”
Filter Gallery 23.0 - from the file “Filter Gallery.8bf”
Fresco 23.0 - from the file “Filter Gallery.8bf”
Glass 23.0 - from the file “Filter Gallery.8bf”
Glowing Edges 23.0 - from the file “Filter Gallery.8bf”
Grain 23.0 - from the file “Filter Gallery.8bf”
Graphic Pen 23.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.0 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 23.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.0 - from the file “Standard MultiPlugin.8bf”
IGES 23.0 - from the file “U3D.8bi”
Ink Outlines 23.0 - from the file “Filter Gallery.8bf”
JPEG 2000 23.0 - from the file “JPEG2000.8bi”
Kurtosis 23.0 - from the file “statistics.8ba”
Lens Blur 23.0 - from the file “Lens Blur.8bf”
Lens Correction 23.0 - from the file “Lens Correction.8bf”
Lens Flare 23.0 - from the file “Standard MultiPlugin.8bf”
Liquify 23.0 - from the file “Liquify.8bf”
Matlab Operation 23.0 - from the file “ChannelPort.8bf”
Maximum 23.0 - from the file “statistics.8ba”
Mean 23.0 - from the file “statistics.8ba”
Measurement Core 23.0 - from the file “MeasurementCore.8me”
Median 23.0 - from the file “statistics.8ba”
Mezzotint 23.0 - from the file “Standard MultiPlugin.8bf”
Minimum 23.0 - from the file “statistics.8ba”
MMXCore Routines 23.0 - from the file “MMXCore.8bx”
Mosaic Tiles 23.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.0 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.0 - from the file “Filter Gallery.8bf”
Note Paper 23.0 - from the file “Filter Gallery.8bf”
NTSC Colors 23.0 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.0 - from the file “Filter Gallery.8bf”
OpenEXR 23.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.0 - from the file “Filter Gallery.8bf”
Palette Knife 23.0 - from the file “Filter Gallery.8bf”
Patchwork 23.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.0 - from the file “Standard MultiPlugin.8bf”
PCX 23.0 - from the file “PCX.8bi”
Photocopy 23.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.0 - from the file “ChannelPort.8bf”
Pinch 23.0 - from the file “Standard MultiPlugin.8bf”
Pixar 23.0 - from the file “Pixar.8bi”
Plaster 23.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.0 - from the file “Filter Gallery.8bf”
Pointillize 23.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.0 - from the file “PBM.8bi”
Poster Edges 23.0 - from the file “Filter Gallery.8bf”
PRC 23.0 - from the file “U3D.8bi”
Radial Blur 23.0 - from the file “Standard MultiPlugin.8bf”
Radiance 23.0 - from the file “Radiance.8bi”
Range 23.0 - from the file “statistics.8ba”
Render Color Lookup Grid 23.0 - from the file “Export3DLUT.8be”
Reticulation 23.0 - from the file “Filter Gallery.8bf”
Ripple 23.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.0 - from the file “Filter Gallery.8bf”
Save for Web 23.0 - from the file “Save for Web.8be”
ScriptingSupport 23.0 - from the file “ScriptingSupport.8li”
Shake Reduction 23.0 - from the file “Shake Reduction.8bf”
Shear 23.0 - from the file “Standard MultiPlugin.8bf”
Skewness 23.0 - from the file “statistics.8ba”
Smart Blur 23.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.0 - from the file “Filter Gallery.8bf”
Solarize 23.0 - from the file “Solarize.8bf”
Spaces 23.0 - from the file “Spaces.8li”
Spatter 23.0 - from the file “Filter Gallery.8bf”
Spherize 23.0 - from the file “Standard MultiPlugin.8bf”
Sponge 23.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.0 - from the file “Filter Gallery.8bf”
Stained Glass 23.0 - from the file “Filter Gallery.8bf”
Stamp 23.0 - from the file “Filter Gallery.8bf”
Standard Deviation 23.0 - from the file “statistics.8ba”
Sumi-e 23.0 - from the file “Filter Gallery.8bf”
Summation 23.0 - from the file “statistics.8ba”
Targa 23.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.0 - from the file “Filter Gallery.8bf”
Tiles 23.0 - from the file “Standard MultiPlugin.8bf”
Torn Edges 23.0 - from the file “Filter Gallery.8bf”
Twirl 23.0 - from the file “Standard MultiPlugin.8bf”
U3D 23.0 - from the file “U3D.8bi”
Underpainting 23.0 - from the file “Filter Gallery.8bf”
Vanishing Point 23.0 - from the file “VanishingPoint.8bf”
Variance 23.0 - from the file “statistics.8ba”
Water Paper 23.0 - from the file “Filter Gallery.8bf”
Watercolor 23.0 - from the file “Filter Gallery.8bf”
Wave 23.0 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.0 - from the file “WIASupport.8li”
Wind 23.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.0 - from the file “WBMP.8bi”
ZigZag 23.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.0.0.120 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.0.0\"
CDO: 1.102.0
CmdN: 1.9.3
CDP: 1.127.0
Projects: 1.0.46
Discover Panel (Loaded) 1.11.0.33 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Prepared) 2.6.41.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.ccx.timeline\"

CCX Commenting UXP Webview (Loaded) 21.4.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.ccx.comments-webview\"

CCX Sharesheet UXP (Loaded) 20.5.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.ccx.sharesheet\"

Arranger (Prepared) 1.0.0.0 - from the file "Plugin Market Place"

TK Luminosity Mask (Prepared) 1.0.3.0 - from the file "Plugin Market Place"

Toggl Track (Prepared) 0.7.0.0 - from the file "Plugin Market Place"

Composition Grid (Prepared) 2.0.1.0 - from the file "Plugin Market Place"

ActionBrowser 2 (Prepared) 2.1.2.0 - from the file "Plugin Market Place"

Hive (Prepared) 0.2.3.0 - from the file "Plugin Market Place"

Hot Folder (Prepared) 3.0.6.0 - from the file "Plugin Market Place"

Export all text (Prepared) 1.0.0.0 - from the file "Plugin Market Place"

FitSize (Prepared) 1.0.3.0 - from the file "Plugin Market Place"

ProStacker (Prepared) 2.0.1.0 - from the file "Plugin Market Place"

Picture Instruments Toolbox (Prepared) 1.0.4.0 - from the file "Plugin Market Place"

Ratio Guides (Prepared) 2.0.7.0 - from the file "Plugin Market Place"

UXmockup (Prepared) 1.3.17.0 - from the file "Plugin Market Place"

CC Libraries Panel (Prepared) 3.14.242.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\"
CAPTURE: 1.2.18 STOCK: 2.0.30
Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.cloudValueDialog\"

Photoshop UXP Export-As (Prepared) 5.5.11.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop In App Messaging (Loaded) 2.4.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.inAppMessaging\"

Photoshop Personalization (Loaded) 2.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.personalization\"

Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.selectionFeedback\"

Plugins Panel (Prepared) 1.3.6.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.pluginspanel\"

IC popup message (Loaded) 1.0.0.0

Neural Filters (Registered) 1.9.21.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.nfp.gallery\"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Perspective Tools 2 2.4.3 - from the file “C:\Users\Alec Maule\AppData\Roaming\Adobe\CEP\extensions\com.kritskiy.perp2\index.html”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\capture\capture.html”
Zeplin 1.0.0 - from the file “C:\Users\Alec Maule\AppData\Roaming\Adobe\CEP\extensions\io.zeplin.photoshop-panel\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Renamy 5.0.0 - from the file “C:\Users\Alec Maule\AppData\Roaming\Adobe\CEP\extensions\Renamy\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\manager.html”

Installed TWAIN devices: NONE

[J453]

Can you share the parent PSD with artboards and the files you're placing as linked files? I tried with a few different files/set-up here and I haven't been able to reproduce. You can use dropbox/CC files etc, and share a download link.

[Alec0D44]

I replicated the issue in a new PSD document, but I can't place I can't place it in this thread. Is there an alternative way to share those files?

[Alec0D44]

https://www.dropbox.com/sh/zh3kszja21j2ab0/AADaJcO2bK6nbXnHjIGAtiJsa?dl=0

[Alec0D44]

I had to recreate it as the main file where this issue became evident is a work environment document, so I hope the recreation is enough to describe the issue

[Alec0D44]

In this screenshot, you can see the illogical (width, height) information displayed.

[J453]

Interesting. The problem seems to be the PNG file. Let me run this by a couple of engineers.

[J453]

What app is creating or saving these PNG files?

[Alec0D44]

The PNG asset was created and exported from Photoshop. They were initially linked into a layout PSD through the google drive for desktop. I've used this workflow for quite a while with no issues up until now.

[J453]

Are multiple users tied to the google drive? I suspect something has corrupted part of the data in this png file. Haven't isolated it, yet.

[Alec0D44]

Yes, the PNG assets can be overwritten by multiple users

[J453]

Investigating.

[Alec0D44]

Thank you, much appreciated. Look forward to hearing back

[Alec0D44]

Hey Jeffery. An update on my end. I was able to open the PNG files in question in Clip Studio Paint, and Save As over the existing files. I was able to import them into photoshop as smart objects with the expected behavior. Not a great solution, but a temporary work around. Hope this helps illuminate the scope of the issue.

[Daniel Presedo]

If from Photoshop? (Save/Save As, Export As PNG, Save for Web...?)

Thank you, defnitely a problem and these answers will help us know how to resolve the issue.

[Alec0D44]

The PNG assets were made by both:
Save As > *.png
Quick Export > *.png

Both of these avenues yeilded the same issue.

It was only until I opened the PNG files in Clip Studio Paint, and saved as over the original, that I was able to import it in to Photoshop as a smart object.

[BrettN]

I took a look at the Q.png file and found that it is corrupted in some fashion. When you open it in Photoshop and go to Image Size, it shows up as 300000 x 300000 (which is simply the max allowed, the internal value may be null, infinite, 9999999..., or some other invalid number). This is why when you try to place it it comes up blank, the initial bounding rectangle is empty as there is no valid defined space for the image to occupy. 

I found that I could fix the file by unchecking the Resample option in Image Size, which resets to the correct dimensions (if the box was checked the last time you used Image Size, the numbers will already be reset when you open the dialog), then clicking OK. Once you save the file it is repaired for further use in Photoshop, including propogating into the Linked Smart Objects in your other PSD project files. Clip Studio Paint is likely ignoring some metadata when opening and not including this information when you save. 

I did notice that the current release of Photoshop (23.1 and possily 23.0) is more sensitive to the corruption of this file. The Image Size dialog will freeze when you exit (either OK or Cancel). Prior versions (22.x) do not run into this same issue. Photoshop is still responsive after this, so you can still save and close the file. But the dialog doesn't go away until you close Photoshop. This is sufficient to repair the file thought. 

We are currently looking into how Photoshop can more gracefully handle the bad data in the file without losing any usable information. 

[BrettN]

We have more information on this issue. Turns out the files have an invalid resolution for Photoshop. The lowest acceptable value is 1, but these files might have something like .525. Photoshop would then treat the image as having a resoltuion of 0, which was causing havoc for any math Photoshop may have to perform (i.e. multiplication and division). We have a fix in the pipeline to address the matter, so you'll be able to reasonably work with these files.

Please note, the files themselves are still an issue, but Photoshop is going to handle them better. The real fix is to address the resolution so that it more approriately matches you workflow and output. Weird but manageble things will happen when working with a file like this;

• enormous size (.525 resolution means each pixel 2 inches)
• relative type may be really small (even at the hightest point settings)

[nikunj.m]

Hi all,

We're happy to announce the April 2022 release of Photoshop 23.3. This update includes the fix for this issue.

To update Photoshop to 23.3, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

Let us know if the update resolves the problem for those affected and share your feedback with us.

Thanks,

Nikunj