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P: Liquify Tool Crashes with Assertion Failed! error on all Windows systems

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Participant ,
Sep 29, 2020 Sep 29, 2020

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If the Liquify Tool is used between 475-500 times within the same Photoshop CC 2020 session it gives an Assertion Failed! error and crashes Photoshop.  This is very repeatable and happens on every Windows system in my testing.  I originally reported this back in version 21.2.2.  It is still happening in version 21.2.4.  I never received any reply to the prior post so not sure if anyone from Adobe saw it.

It is easy to recreate this.  Just running a 1 step action with Liquify in a batch process will always crash Photoshop with this error from 475-500 images. This only happens in CC 2020 but not CC 2019.


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Adobe Employee , Dec 08, 2020 Dec 08, 2020
This should be fixed in 21.1

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LEGEND , Sep 30, 2020 Sep 30, 2020
Hi there, Thank you for filing this bug. We can reproduce it and we are a targeting a fix for the November release. In the meantime to get you back to a working state, a workaround is to limit the number of operations you are performing to under 400.   Please continue to report great bugs like this one to use in the future. Thanks so much. Really appreciate cleanly written reports like this one with repro steps. 

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Adobe Employee ,
Sep 29, 2020 Sep 29, 2020

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Hi Damon, I'm not seeing a crash log submitted. Does Photoshop actually crash out? or does it freeze or get stuck in a loop and need to be force quit? 

 

How to submit a crash log: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Sep 29, 2020 Sep 29, 2020

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Also, when you say used 475-500 times, do you mean invocations of the Liquify dialog? or number of actions/brush strokes within the filter?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Sep 29, 2020 Sep 29, 2020

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@JeffreyTranberry 

 

Thanks for the reply.

It gives the message from the screenshot. When clicking abort or retry it just gets stuck. I have to use Task Manager to close Photoshop.  So I don't think it generates a crash report.


Between myself and a few other users I know, we have tested 7 or 8 PCs and all of them do the same thing.

Also for my 2017 iMac, the same test would freeze then entire computer at 250-300 images and require the system to be shut down.  Force quit wouldn't even shut it down.  I have to push the power off button to shut it down on my Mac. For the Mac, there was no error at all.  Just the computer freezing.  An interesting thing is that with the Mac, turning off the Auto Show Home screen setting in the preferences prevents it from happening.  I tried that on Windows but it didn't help.  I only have 1 Mac to test.  I had a couple of people I know run the same test and their Macs did not freeze. 

On Windows it appears to be a universal issues to all systems.  On Mac, the issue seems different and only affecting some systems.

I'm pretty sure that you can recreate the issue on a Windows system by setting up a 1 step action to run Liquify.  Then just batch process the action with more than 500 images.  For the action, just doing something simple like add +25 on the smile in Liquify should be all that is needed to recreate it.

Hope this info helps.  If you need any more information or need me to do any further testing then let me know.  This issue is really important for me so I can do whatever testing you need me to do.

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Participant ,
Sep 29, 2020 Sep 29, 2020

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@JeffreyTranberry

Running the liquify tool itself 475-500 times within a given Photoshop session causes it.  That is only counting the Liquify steps and not counting anything in between the liquify steps.  I have some scripts that use it as part of the scripts.

For troubleshooting, the easiest way to reproduce it is with a 1 step action and batching the action on a folder of more than 500 images.  Here is a link to a video I made showing the issue happen.

https://www.youtube.com/watch?v=Nyl6YfpHOBw
 

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Adobe Employee ,
Sep 29, 2020 Sep 29, 2020

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Thanks. This is helpful. Let me see if we can reproduce it.

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Sep 30, 2020 Sep 30, 2020

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Thanks for the information, damon_bell, we have reproduced the problem in-house and are looking into it.

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LEGEND ,
Sep 30, 2020 Sep 30, 2020

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Hi there, Thank you for filing this bug. We can reproduce it and we are a targeting a fix for the November release. In the meantime to get you back to a working state, a workaround is to limit the number of operations you are performing to under 400.

 

Please continue to report great bugs like this one to use in the future. Thanks so much. Really appreciate cleanly written reports like this one with repro steps. 

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LEGEND ,
Oct 10, 2020 Oct 10, 2020

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Never mind 400 or so, Liquify is causing Photoshop cc 2020 to crash almost every time it is opened. I can't tell immediately tell you the exact version as I have just uninstalled everything Adobe associated and plan to reload, but it is the latest. I'm running Windows 10, recently loaded. Additionally, when opening Cloud there is often a message "taking long time to load, relaunch or restart computer", or similar wording. Bridge was giving a problem (with thumbnails being replaced by icons after the file was opened) but this appears to have righted itself. 

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Participant ,
Oct 10, 2020 Oct 10, 2020

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*DaveAitch 
Is your computer giving the exact same Assertion Failed! error message that I posted?  If not then it may be a different issue.  In all the testing I have done on many different systems, the Assertion Failed! message happens from 450-500 images on every Windows system. I tested 7 or 8 systems and all did exactly the same thing.

If your system is doing something different than the Assertion Failed! error then it may be best to create a new post with better details regarding the error you are getting.  Your reply was pretty vague and didn't provide much detail about the actual error you are having.

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Participant ,
Oct 21, 2020 Oct 21, 2020

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*Sympa Thanks for the feedback.  I did a test and this is still occurring in the initial release of CC 2021.  You did mention November though, not October.  So is a fix planned for the 2nd release of CC 2201 in version 22.0.1?

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LEGEND ,
Oct 21, 2020 Oct 21, 2020

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Should be in Desktop 22.1

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LEGEND ,
Nov 16, 2020 Nov 16, 2020

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I am having this exact same issue. I tried to minutely manipulate a 38 second clip in Photoshop 2021 as well as 2020 (version 21.2.5) and not only will the video not play after liquify is applied, I get the Assertion C++ failure every single time and it crashes PS entirely. I've been on with 4 tech support people and no one can figure out the issue. Has this been patched or resolved??

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Adobe Employee ,
Dec 08, 2020 Dec 08, 2020

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This should be fixed in 21.1


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Dec 08, 2020 Dec 08, 2020

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@JeffreyTranberry

Thanks.  I just ran a batch of 1,200 images and verified that it is fixed 🙂 

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