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defaultqlalm792hutz
Participant
Sep 16, 2023 3:39 PM UTC
Released

P: (macOS Sonoma) Photoshop 2023/2024 Save for Web shows incomplete preview

Have just updated to Photoshop 2024 and my save to web panel is now not displaying correctly - see screengrab.  How can I adjust it to have the full image fill the four windows?  cheers, Bob

 

 

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    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    Oct 4, 2023 12:46 PM UTC

    https://helpx.adobe.com/download-install/kb/macos-sonoma-compatibility-common-issues.html

     

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      Elobibie
      Participant
      Oct 4, 2023 11:51 AM UTC

      Same problem!

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        waleeda56997
        waleeda56997
        Participant
        Oct 4, 2023 10:51 AM UTC

        Same problem

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          Bodo5C6A
          Participant
          Oct 4, 2023 9:23 AM UTC

          Same problem with the preview over here after Update to MacOS Sonoma, too. Resetting Preferences or/and a reinstallation didn't work. Hopefully there will be a bug fix by Adobe soon. 

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            AzulProgresivo
            Participant
            Oct 3, 2023 8:53 PM UTC

            I have dat same problem! 

            I installed and uninstalled Photoshop 3 times, deleting preferences, I even installed a previous version and the same problem continues.

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              Mason27831782f0wk
              Participant
              Oct 3, 2023 3:59 PM UTC

              Also having this issue on both my work desktop (Mac Studio with M1 Max) and my home laptop (Macbook Pro with M1 Pro). Both are running the latest version of Photoshop (25) and MacOS (14 Sonoma)

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                lynewman
                Participant
                Oct 3, 2023 1:14 PM UTC

                Same issue here- just updated to Sonoma, and can't save for web.

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                  ArturoAR
                  Participant
                  Oct 3, 2023 6:04 AM UTC

                  Hi! I have a problem in Photoshop. When I try to Export-->Save for Web, the image in the preview does not display correctly. It appears cut off and most of it appears white. (Black in the image I attached.)
                  How can this be resolved?
                  Using: Adobe Photoshop 2024 (25.0.0) on macOS Sonoma.

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                    Stephen Marsh
                    Community Expert
                    Stephen MarshCommunity Expert
                    Community Expert
                    Oct 3, 2023 8:17 AM UTC

                    @ArturoAR – A known issue with Sonoma!

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                      curt.gallery
                      curt.gallery
                      Known Participant
                      Oct 2, 2023 8:49 PM UTC

                      Same, glad I am not alone. So why with something as important as exporting content is adobe relying on a legacy export. That "legacy" export has been there many many years now. So confusing how this is not a top priority. 

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                        JustCasey
                        Participant
                        Oct 2, 2023 8:46 PM UTC

                        Didn't work for me. 

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