P: No drawing possible with Brush Tool with a pen when zoomed in

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Community Beginner ,
Mar 27, 2018 Mar 27, 2018

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Hello,
I use MS Surface Pro and Surface Studio, both with a Surface Pen and both with Windows 10.

Since some days there is no more Pen-drawing possible with the brush tool on both devices (with each a single pen) in Photoshop CC.
When you zoom in once, the pen works like a hand tool but not like a brush.

The pen still works correct in MS Ink, OneNote and even in Illustrator.

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correct answers 2 Correct answers

Adobe Employee , Apr 24, 2018 Apr 24, 2018
Microsoft has a released a patch to correct this problem. Details here: https://helpx.adobe.com/photoshop/kb/cannot-paint-with-stylus-when-zoomed-in-windows-10.html

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Adobe Employee , Apr 02, 2018 Apr 02, 2018
The latest Windows 10 update 16299.334 introduced this problem. Complete workaround here: https://helpx.adobe.com/photoshop/kb/cannot-paint-with-stylus-when-zoomed-in-windows-10.html

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LEGEND ,
Mar 27, 2018 Mar 27, 2018

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I'm using a Wacom tablet and currently I can't do any drawing when there are any scroll bars on screen. As soon as a scroll bar appears the brush tool stops being the brush tool and instead just starts scrolling the canvas. This makes doing small detail work very difficult. This only does this when i'm using my tablet pen, when i switch to my mouse the brush tool functions as intended.

Drivers are up to date, I know my way around computers and have tried multiple "fix's" to try and fix this issue. I am only commenting here as I've run out of solutions (not to mention I can't find anyone else having this issue).

Any suggestions will be greatly appreciated.

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Community Beginner ,
Mar 28, 2018 Mar 28, 2018

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Hello, thanks for replying. 
I think this problem is the same I have. 
I wonder if anyone - using Wacom or Surface Pen with Windows 10 updated - is able to draw with it.  

I think the problem is one of the last Windows updates and a Bug with the MS-Ink-Software.
There is a recent article on Reddit, that exactly describes the Bug:  https://www.reddit.com/r/windowsinsiders/comments/86mrqm/attn_microsoft_windows_10_insider_build_171...
When you read the article further on: to the "New Bug" with the Microsoft spring update, then it ́s exactly the problem I have. 

And anyone else!?

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LEGEND ,
Mar 28, 2018 Mar 28, 2018

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Hey there, Same issue here! Build 16299.334 on windows 10 Seems to be the problem since I updated to it , I have the same problem on my Surface with the pen. So I restored the updates by deleting this spring update, and now everything works as before. As long as microsoft or adobe do not fix the problem I think it's the best option to continue working.
Cheers

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LEGEND ,
Mar 28, 2018 Mar 28, 2018

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VERY ANNOYING!!! 🙂
How can this be fixed?

And if not wrong, everything became very slow, when opening images... 😞

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New Here ,
Mar 28, 2018 Mar 28, 2018

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Conflicts with the surface pen in the program with the scrollbar. If I accidentally tap the scroll bar in PS with my surface when drawing the pen pressure sensitivity will now only scroll the image up and down and left to right. it will only work as a brush is hold the left click down on the pen ...

this only happens in PS nothing wrong with the pen

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Adobe Employee ,
Mar 28, 2018 Mar 28, 2018

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I'm going to try to reproduce the problem with the latest Windows 10 Seed.

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Adobe Employee ,
Mar 28, 2018 Mar 28, 2018

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See the following document for workarounds:

https://helpx.adobe.com/photoshop/kb/cannot-paint-with-stylus-when-zoomed-in-windows-10.html

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Mar 29, 2018 Mar 29, 2018

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I checked for updates on my PC and its up to date but the bug is still there. Is the RS4 RC build 17133 only in beta? I dont want to download it and cause MORE problems since is works PC and not my own.

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Community Beginner ,
Mar 30, 2018 Mar 30, 2018

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Where is this update  RS4 RC build 17133 release?

The problem is still existing!

Is there anybody, who is able to draw in Photoshop and the latest Windows 10?

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Adobe Employee ,
Apr 02, 2018 Apr 02, 2018

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The latest Windows 10 update 16299.334 introduced this problem.

Complete workaround here:

https://helpx.adobe.com/photoshop/kb/cannot-paint-with-stylus-when-zoomed-in-windows-10.html

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Apr 02, 2018 Apr 02, 2018

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My Wacom Bamboo tablet refuses to work properly in Photoshop CC 2018. I have never experienced this problem before in the last 2 years.

Here are the symptoms:
  • The brush tool doesn't work after the pen nib leaves the tablet surface.
  • This happens also when an action is undone or when a layer is removed or when I zoom in and zoom out of the canvas.
  • The brush tool 'thinks' it's a mouse, and upon using the pen, it moves the canvas instead. Other parts of the program (and Windows in general) can be highlighted, dragged, drop, etc.
  • Sometimes when the brush tool is used, no color appears on the canvas. I have optimized my Pen Pressure, enabled Windows Ink and nothing works.
Things I have tried:
  • Uninstalling and reinstalling the software (Wacom).
  • Trying new ports. Same result.
  • Installed a new driver and rolled back to the old one. Same result.
  • Used new nib.
  • Cleaned the surface of the tablet.
I don't know what else to do anymore. Any suggestions are appreciated.

Thank you.

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LEGEND ,
Apr 05, 2018 Apr 05, 2018

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The update made Adobe Photoshop CC 2018 (19.1.3) not immediately input brushstrokes on a tablet while zoomed into the image.

Specifications:
Laptop: MSI GT62VR Dominator-027
OS: Windows 10 Home, version 1709, OS build 16299.334

Tablet: Wacom Cintiq Pro 13"
Driver Version: 6.3.29-4

What steps led to the bug:
1. Launched Adobe Photoshop CC 2018.
2. Opened a blank 2000 x 2000px @ 300dpi image.
3. Input some regular brushstrokes before zooming in, works as normal.
4. Zoomed to 100%.
5. Attempted to input brushstrokes, but instead of showing strokes it moves the document around. However, if the pen is held down for a second then strokes are made, they appear.
6. Disabled Windows Ink through the Wacom Tablet Properties window; brushstrokes then work while zoomed in but pressure sensitivity is overall removed.

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LEGEND ,
Apr 07, 2018 Apr 07, 2018

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Hello!

It seems I have a problem- and I have checked with wacom, they  have told me how to fix it and even when I followed their instructions, it didn't work.

What happens is, whenever I try to draw in photoshop, the canvas keeps moving, like so:
https://gyazo.com/3976a95d2aae8c4dee3fa577bd721990

If anyone has any advice or could help, I'd appreciate it :(!!

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Community Beginner ,
Apr 11, 2018 Apr 11, 2018

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I fear, nothing has changed with the new Windows update.

The Microsoft Surface devices - though designed for it - are still absolutely paralyzed for working with Photoshop for art purposes.

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LEGEND ,
Apr 11, 2018 Apr 11, 2018

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Since the Windows 10 update KB4089848, Photoshop CC 2018 is not working anymore for some people. Are you working on a fix? We're paying for a sub and we cannot use the products!More about the issues in here: https://forums.adobe.com/message/1026...

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LEGEND ,
Apr 11, 2018 Apr 11, 2018

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So...

Once I start up an existing file, there's no problem at all when trying to paint something. Pressure sensitivity and everything else works like a charm.

The problem starts as soon as I decide to zoom in and use the brush tool, which does no longer work. Or well... it doesn't work like it's supposed to. Instead of drawing lines, it moves the canvas. Same story with every other tool.
It's like everytime I try to make a stroke, the click of the pen registers as a click + spacebar. Which isn't possible. 

The strange thing is, that this issue seems to be fixed, as long as I press right-click whilst trying to paint. Also, this issue only applies to my tablet, not the mouse. But painting with a mouse is not exactly the best solution.

So I'm pretty sure this problem is connected to my tablet, a Wacom Cintiq Pro 16, and it's drivers [?]. But maybe there's some incredibly easy solution to it all concerning Photoshop.

As a sidenote: I already de- and reinstalled Photoshop, which changed absolutely nothing.

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Community Beginner ,
Apr 11, 2018 Apr 11, 2018

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You describe exactly the problem. All artistic drawing tools are deactivated in Photoshop.
My artistic work came to a standstill.
The problem may be a Windows bug since 2 weeks.

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Adobe Employee ,
Apr 11, 2018 Apr 11, 2018

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The latest Windows 10 update 16299.334 introduced this problem. Workaround

To workaround this issue:
  • Roll back to build 16299.309
  • Upgrade to RS4 RC build 17133 (Windows 10 preview release)

(from https://helpx.adobe.com/photoshop/kb/cannot-paint-with-stylus-when-zoomed-in-windows-10.html)

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Community Beginner ,
Apr 11, 2018 Apr 11, 2018

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I don ́t think these are real possibilities:
The Roll Back:  for how many updates shall I do this?

And the other strategy: becoming a member of the so called Windows Insider:
I do not really enjoy to become my Surface Studio and the Pro some Guinea pigs.

I consider the  problem to be a serious one. And it has to be solved by Microsoft and Adobe immediatly.

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Community Beginner ,
Apr 12, 2018 Apr 12, 2018

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I installed version 18.0 of Photoshop CC2018, and that solved the problem forr me. I've also got a WINDOWS INSIDER build of Win 10, but I don't think it has made a difference. I installed that build before I downgraded Photoshop to an earlier version. The problem was still in place with version 18.1.2 of Photoshop and the new build of Win 10. So my guess is that Photoshop is the culprit, not Win10.

One other possibility is that the Intel Graphics driver was updated around the time this problem surfaced. I rolled back that driver to an earlier version, which made no difference, and then reinstalled the latest version, and that still made no difference. So it's probably NOT that. But one never knows. It could be a combination of weird factors all conspiring to make one strange behaviour.

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Community Beginner ,
Apr 12, 2018 Apr 12, 2018

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I apologise for being an idiot. I've been talking about version 18.0 of Photoshop.

What I mean is 19.0.

The problem release of Photoshop for me was 19.1.2, and the solution was installing 19.0.

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New Here ,
Apr 12, 2018 Apr 12, 2018

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I tested it out today with the newest Windows update and the issue remains. I can't work, especially when I'm subscribed to this. I haven't been able to use this for the month of April and it feels like I'm just giving you guys money without receiving anything in return.

Rolling back the update and turning off updates altogether is not an ideal solution. Rolling back to the previous update temporarily solves the problem, but knowing Windows, it'll constantly nag users to update. And we all know how aggressive Windows is when it comes to nagging users to do something. Thus, turning it off is another solution, however, unsafe in general. I do not personally enjoy turning it off and be subjected to notifications about turning updates back on.

I would like you guys to do something about this or waive a fee for CC users who were unable to use the program due to this bug.

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Adobe Employee ,
Apr 12, 2018 Apr 12, 2018

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Thanks for trying a Windows update.  What version of Windows did you update to?  You can find out by typing "ver" in a cmd window.  

thanks!

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LEGEND ,
Apr 13, 2018 Apr 13, 2018

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My friend showed me this as a fix for a similar problem a few years ago, and it worked for me. Hopefully, it will help you too
https://forums.adobe.com/message/7549...

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Community Beginner ,
Apr 13, 2018 Apr 13, 2018

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As the title describes, upon opening a PSD, my wacom intuos pro behaves normally with the paint tool and everything else. When zoomed into anything but fit to screen, it begins to move the canvas around and will not function on whatever tool it's on.

Adobe Photoshop Version: 19.1.3 20180323.r.293 2018/03/23: 1163761  x64
Number of Launches: 384
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.16299.15
System architecture: Intel CPU Family:6, Model:15, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3300 MHz
Built-in memory: 32606 MB
Free memory: 16619 MB
Memory available to Photoshop: 29316 MB
Memory used by Photoshop: 60 %

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