P: No drawing possible with Brush Tool with a pen when zoomed in

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Community Beginner ,
Mar 27, 2018 Mar 27, 2018

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Hello,
I use MS Surface Pro and Surface Studio, both with a Surface Pen and both with Windows 10.

Since some days there is no more Pen-drawing possible with the brush tool on both devices (with each a single pen) in Photoshop CC.
When you zoom in once, the pen works like a hand tool but not like a brush.

The pen still works correct in MS Ink, OneNote and even in Illustrator.

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correct answers 2 Correct answers

Adobe Employee , Apr 24, 2018 Apr 24, 2018
Microsoft has a released a patch to correct this problem. Details here: https://helpx.adobe.com/photoshop/kb/cannot-paint-with-stylus-when-zoomed-in-windows-10.html

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Adobe Employee , Apr 02, 2018 Apr 02, 2018
The latest Windows 10 update 16299.334 introduced this problem. Complete workaround here: https://helpx.adobe.com/photoshop/kb/cannot-paint-with-stylus-when-zoomed-in-windows-10.html

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71 Comments
New Here ,
Apr 13, 2018 Apr 13, 2018

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Brush Tool and Eraser Tool not responsive

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LEGEND ,
Apr 13, 2018 Apr 13, 2018

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I updated Photoshop CC (19.1.3 )
I'm really struggling to get anything done, finding it very frustrating to use. 

when I go to use the move tool, and selection tools using my Wacom pen, nothing will select and the selections are making the screen move around??? when I use the mouse it works fine. 

painting tools, when I go to paint the screen move around and leaves no artwork. I did find it only works with a double tap first, this is really not ideal as when you lift the pen to draw again you have to double tap again before the tool will paint. 
( I've also only had this Wacom for 3months it works fine in other programs. Other people are experiencing similar problems.)

PLEASE HELP! This updated is making my job very hard and frustrating. 

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LEGEND ,
Apr 13, 2018 Apr 13, 2018

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I just updated Photoshop CC now it keeps getting "stuck" on the move tool (no matter which tool is selected) but only when I'm using my Wacom Intuous Pro. If I put down the pen and use the mouse pad it works fine. I have reset my Wacom preferences-- I know it's not Wacom it works fine with all my other programs-but I still did it- and still it keeps getting stuck. I can reset it by closing out all programs but that only works for a while and lets face it I'm not going to continue to do that while I'm working.  I'm on a MacBook Pro. 

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New Here ,
Apr 13, 2018 Apr 13, 2018

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recently my wacom tablet pen stopped working properly. when i attempt to make strokes on the canvas using the pen i cant it only drags the open panel up and down on the screen. are there any solutions to this problem?

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LEGEND ,
Apr 13, 2018 Apr 13, 2018

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I'm having an issue with Photoshop when using my graphics tablet.
When drawing the tablet.pen works fine until i decide to zoom in on an area.  Once zoomed in my up and down pen strokes only respond with controlling the canvas sliders bar.  

I have used my tablet with other programs and don't have this issue so i believe it is photoshop.

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LEGEND ,
Apr 13, 2018 Apr 13, 2018

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We are having problems with the updated Photoshop CC18. When drawing the screen is moving ! We also are having problems with the crop tool moving and will only crop with the mouse ? It's not good. Tried re-setting all tools ? .

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LEGEND ,
Apr 13, 2018 Apr 13, 2018

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Apologies if this has been mentioned already, but y'all might try this work around.  You disable windows ink and create and insert a PSUserConfig.txt  file and place it in your photoshop settings folder.  It seems to have solved the problem for me.   https://forums.adobe.com/message/8661705#8661705    Worth a shot. 🙂

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Community Beginner ,
Apr 13, 2018 Apr 13, 2018

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I think - when you use the pen (and I do!!!) - every tool is just good for moving the canvas (after zoomed in - and I do!!!).
In the moment, it ́s like working in the 90s, everything done with a mouse.
This text is not showing my total despair!

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New Here ,
Apr 13, 2018 Apr 13, 2018

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I am going to Rollback Photoshop to version 19.0 and see if that makes a difference as mentioned in thread earlier.  I let you guys know how I get on.

I currently have worlds most expensive paper weights gathering dust on my desk so have to keep trying things!

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New Here ,
Apr 13, 2018 Apr 13, 2018

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I am also opening a support case with Adobe to push this to a resolve!!

I let you guys know the progress of this case.

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New Here ,
Apr 13, 2018 Apr 13, 2018

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Hi Adobe Support are advising the following

https://helpx.adobe.com/photoshop/kb/cannot-paint-with-stylus-when-zoomed-in-windows-10.html

They have advised they are hoping to resolve issue fully in next update due in a month or so.  Not brilliant but at least they are aware of the issue.

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New Here ,
Apr 13, 2018 Apr 13, 2018

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We talked about this issue yesterday in this topic https://feedback.photoshop.com/photoshop_family/topics/after-i-zoom-in-using-the-shortcut-key-the-br...

Just delete windows update , I did it yesterday  and has been ok 

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Community Beginner ,
Apr 13, 2018 Apr 13, 2018

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Sounds good in a way (it ́s similar to the comment of Martha), but how can this work for Surface Users, especially the first steps?

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New Here ,
Apr 13, 2018 Apr 13, 2018

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Yes

I am just looking for a more permanent fix as i don't want all of my devices running behind and running different versions.

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Community Beginner ,
Apr 13, 2018 Apr 13, 2018

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I copied this file in the folder.

The Results:
  • still moving the canvas
  • loosing pressure sensitivity
Lord, send me to a parallel universe. Just without this bug.

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New Here ,
Apr 13, 2018 Apr 13, 2018

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Adobe are advising to Roll back to Windows 10 - build 16299.309

If you look at the second table down at

https://www.microsoft.com/en-us/itpro/windows-10/release-information

You have to uninstall  KB Articles listed at the top of the table above last known working update which is

16299.309       3/13/2018     KB4088776 

As of 13/04/2018 I have uninstalled 

KB 4093112
KB 4089848

This is for those that are wondering what updates to uninstall.

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New Here ,
Apr 13, 2018 Apr 13, 2018

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uninstall windows updates

KB 4093112
KB 4089848

That effectively rolls you back to  Windows 10 - build 16299.309

and then pause windows updates or disable windows update service

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New Here ,
Apr 13, 2018 Apr 13, 2018

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If you do the above you shouldn't need to mess with userconfig files, if you have already created them then delete them aswell as windows updates mentioned above.

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New Here ,
Apr 13, 2018 Apr 13, 2018

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When I draw with my stylus, the cursor drags the work area around, instead of drawing. This problem persists only when zoomed in. The brush tool is active and I'm not holding down the ctrl-key. No buttons seem to be jammed. I work with a Huion GT 191 tablet with Photoshop CC 2018. The stylus works fine in Photoshop CS 5.5 and Corel Painter. I reinstalled the huion driver and Photoshop with no results. I have never seen this problem before and in the last months everything was working fine. This issue sort of came out of the blue. I use Windows 10 Pro Version 10.0.16299

Does anyone have a similar problem or solution?
Thanks in advance.

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New Here ,
Apr 13, 2018 Apr 13, 2018

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Uninstall updates

KB 4093112
KB 4089848

As mentioned in above comment, then pause or disable windows update

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Adobe Employee ,
Apr 13, 2018 Apr 13, 2018

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One quick way to see if you're running the OS update that introduced this issue is to type this into the taskbar search field (cortana) next to the Win Start menu: 'winver' and hit enter.  If you see Version 1709 (OS Build 16299.334), you have this issue.  

To back that out, go to Settings > Update & Security > Windows Update, click on View installed update history, then click on Uninstall updates.  Select: Update for Microsoft Windows (KB4089848).

Alternatively, you can join the Windows Insider Program and get a newer build containing the fix.  See here for details: https://helpx.adobe.com/photoshop/kb/cannot-paint-with-stylus-when-zoomed-in-windows-10.html

Hope that helps!

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Community Beginner ,
Apr 16, 2018 Apr 16, 2018

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After updating Windows 10 to the update KB4093112, there is a incompatibility issue between Windows and Wacom tablets (I'm using Intuos Pro) in Photoshop CC.

With Windows Ink on (necessary to use Pen Pressure feature), every time you use a brush, the brush moves your canvas a little at the same time.

This renders any work impossible. If you turn Windows Ink off, brush behaviour returns to normal but you can't use Pen Pressure.

This is so tiring and frustrating. W10 and PS have been a nightmare for the past 3 years.

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LEGEND ,
Apr 16, 2018 Apr 16, 2018

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Whenever I use my tablet to swipe in any direction, Photoshop registers it as moving the scroll bars instead. I cannot make marks with a brush tool or select objects with the lasso tool or anything else like that, it's unusable with the tablet. I've never had a problem with it before, and it doesn't seem to be a tablet problem as I have reinstalled the driver multiple times & have tried other people's tablets to see if that got different results. But it seems to be a Photoshop issue. Any help is greatly appreciated!

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LEGEND ,
Apr 16, 2018 Apr 16, 2018

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Technical question: I use a surface pro. Today, the paint brush tool has not been working as a brush Instead, it acts like pan tool and just moves image around. Thoughts?

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New Here ,
Apr 16, 2018 Apr 16, 2018

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photoshop 2018 is having trouble recognizing my pen movement. when I use my brush to make a vertical stroke, it simply drags my canvas down. horizontal strikes do seem to be recognized. when i used the same pen and brush on illustrator 2018, it does work perfect. Any suggestions?currently working on a project and here I am stuck with this. 

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