Skip to main content
D
docinbc
Known Participant
September 22, 2016

P: Not printing in macOS 10.12 Sierra

  • September 22, 2016
  • 221 replies
  • 2868 views

Installed OS-X Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print PS crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.

    This topic has been closed for replies.

    221 replies

    Show previous replies
    johnw35532740
    johnw35532740
    Participating Frequently
    November 2, 2016
    Finally.....Thank you Jeffrey Tranberry, I now have printed several psd images successfully, the first time in about 6 weeks.  Now to reinstall all of my color profiles.
    B
    blasbulk
    Participating Frequently
    November 2, 2016
    Perhaps it works.
    A
    ANtonio10827589
    Participating Frequently
    November 2, 2016
    I got it. Thanks
    J
    J453
    Legend
    November 2, 2016
    Click on the gear in the creative cloud desktop app and choose Check For App Updates...
    A
    ANtonio10827589
    Participating Frequently
    November 2, 2016
    sorry, I live in Italy, not leave
    A
    ANtonio10827589
    Participating Frequently
    November 2, 2016
    I don't see any update in my creative cloud. I leave in Italy, will it be released later outside USA?
    D
    Adobe Employee
    David Dobish
    Adobe Employee
    November 2, 2016
    Photoshop CC 2017 was released today and should address these crashing issues.  

    Please update to the latest version of Photoshop CC 2017 and try printing again.  

    If you are still seeing the issue please be sure to try Jeff Tranberry's steps to resolve.

    Thank you and please let us know if you are still seeing issues after the update.

    K
    kellyn77778475
    Participating Frequently
    November 2, 2016
    Any news at all on resolving this issue Adobe? Anything?
    F
    FeedbackCommunityMember
    Inspiring
    October 31, 2016
    The thing I have a serious problem with is a premium(?) product should not ever require a 
    workaround for one of its very fundamental functions.  Especially for the length of time
    it is taking for a fix!!!!!!

    At this point after doing all that has been suggested, including updating to macOS 10.12.1,
    successful printing is a crapshoot.  On second thought I take that back.  Rolling the dice is
    more predictable.

    Spend less time on bells and whistles and more time on a solid, fundamentally
    functioning product and get the fundamentals fixed!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Then get back to bells and whistles.
    R
    rebeccag12146393
    Participating Frequently
    October 31, 2016
    It crashes especially when I have more layers. It is not consistent and I can't trust it.  I still forget to save and keep losing material.  It is very disappointing.
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices