P: Number keys aren't working with tutorials

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LEGEND ,
Jan 29, 2018 Jan 29, 2018

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I'm following the in-program tutorials and several times it says press {numbers} except when I literally press the numbers, nothing works?

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correct answers 1 Correct answer

Adobe Employee , Nov 14, 2019 Nov 14, 2019
This issue should be correctly in Photoshop 2020 v21.x. Let us know if you're still having trouble with the current version.

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Adobe Employee ,
Jan 29, 2018 Jan 29, 2018

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Hi Kelsey,

Sorry for the confusion with the in-program tutorials, which program are you using, and which particular tutorial are you working with that isn't working. 

Are you pressing the number keys, or using a numpad? (If numpad, is NumLock turned on/enabled?)

Get back with more details, and screenshots of the step you're following if possible.

Regards
Pete 

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LEGEND ,
Dec 07, 2018 Dec 07, 2018

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What Kelsey means is that it shows the Command ID instead of the keyboard shortcut in the Learn panel.
Also, while editing the screenshots below (in a new document and with the tutorial document opened in a background tab), balloons started popping up with the same kind of bug. The balloons doesn't show after closing the tutorial.

RackMultipart201812071186941u1-dd45352e-22b5-49ac-bd8d-5f858f9eddd2-96894295.png

Keyboard: Swedish
System Language: SWE / ENG (1053 / 1033)

Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484  x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17763.1
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Memory available to Photoshop: 29866 MB
Optional and third party plug-ins: NONE
Duplicate and Disabled plug-ins: NONE
Plug-ins that failed to load: NONE

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Adobe Employee ,
Dec 12, 2018 Dec 12, 2018

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Engineering is looking into this. 

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Dec 20, 2018 Dec 20, 2018

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I'm experiencing the same problem.

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LEGEND ,
Jan 02, 2019 Jan 02, 2019

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Same here as well.

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LEGEND ,
Jan 10, 2019 Jan 10, 2019

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Me too. As a new user this is frustrating. Looks like it's been a problem for over a month now?

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LEGEND ,
Jan 23, 2019 Jan 23, 2019

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I am also being held up in the tutorials by this issue.

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LEGEND ,
Feb 12, 2019 Feb 12, 2019

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I am having the exact Same issue.   Very Frustrating to a new learner for the tutorial to be WRONG.....


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LEGEND ,
Feb 12, 2019 Feb 12, 2019

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I figured it out through a youtube video.... You are actually supposed to press ctrl + T

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Guide ,
Feb 12, 2019 Feb 12, 2019

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This would be funny if it wasn't so sad...

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LEGEND ,
Feb 23, 2019 Feb 23, 2019

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So is this going to be fixed?

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LEGEND ,
Mar 14, 2019 Mar 14, 2019

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same issue so frustrating

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LEGEND ,
Mar 14, 2019 Mar 14, 2019

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yes this works thanks so much

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LEGEND ,
Mar 21, 2019 Mar 21, 2019

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Continues to be an issue as of 3/21/2019.

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LEGEND ,
Mar 22, 2019 Mar 22, 2019

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Worked for me as well. Can you post the youtube video link? Are there any other commands associated with this command ID numbers?
For instance, we know now that {2207} = CTRL + T, but what about...
{1016} = ?

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LEGEND ,
Apr 14, 2019 Apr 14, 2019

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Im having the same trouble...4/14/19

Code 1016 is ctrl + d

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LEGEND ,
May 14, 2019 May 14, 2019

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Same problems here, too.  Is this also a problem while using the app or just in the tutorial?

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LEGEND ,
May 27, 2019 May 27, 2019

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I'm also experiencing this issue, any response from the eng team? Thanks for your help @Jeffrey Tranberry, At the very least just posting a map of numbers to key-codes would help users a lot.

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LEGEND ,
May 27, 2019 May 27, 2019

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Hi Jeffrey, thanks for putting this on the team's radar. Any update yet? Independent of a code fix, posting a map of {number code} to key sequence would be helpful. Seems we've got this so far:

{2207} = Ctrl + t
{1016} = Ctrl + d

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LEGEND ,
Jun 10, 2019 Jun 10, 2019

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I am trying to start learning Photoshop, and am experiencing the same problem. Very confusing...

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LEGEND ,
Jun 18, 2019 Jun 18, 2019

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Same here!

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LEGEND ,
Jun 20, 2019 Jun 20, 2019

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Same problem (6/20/2019).  Tutorials are for people who don't yet know the terminology or the shortcut keys, so this problem is significant

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LEGEND ,
Aug 05, 2019 Aug 05, 2019

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Same problem here, with the number {2207} in the second tutorial (I said I was an Intermediate when I installed Photoshop if that matters), I think it also came up in the first tutorial. I can't even continue the tutorial because I don't know what I'm supposed to press. I'm using the latest version of Photoshop as of 8/5/2019 on Windows 10. I'll see if I can include a screenshot. I circled the problem  areas in red. RackMultipart20190805148101kq1-14fb3b2f-47c3-45cc-b9dd-902b893015c2-1350375748.jpg

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LEGEND ,
Aug 12, 2019 Aug 12, 2019

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still having the same issue 8/12/2019

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LEGEND ,
Sep 03, 2019 Sep 03, 2019

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same issue here 9/3/2019

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