P: Number keys aren't working with tutorials

[FeedbackCommunityMember]

I'm following the in-program tutorials and several times it says press {numbers} except when I literally press the numbers, nothing works?

[Pete.Green]

Hi Kelsey,

Sorry for the confusion with the in-program tutorials, which program are you using, and which particular tutorial are you working with that isn't working. 

Are you pressing the number keys, or using a numpad? (If numpad, is NumLock turned on/enabled?)

Get back with more details, and screenshots of the step you're following if possible.

Regards
Pete 

[FeedbackCommunityMember]

What Kelsey means is that it shows the Command ID instead of the keyboard shortcut in the Learn panel.
Also, while editing the screenshots below (in a new document and with the tutorial document opened in a background tab), balloons started popping up with the same kind of bug. The balloons doesn't show after closing the tutorial.



Keyboard: Swedish
System Language: SWE / ENG (1053 / 1033)

Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484  x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17763.1
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Memory available to Photoshop: 29866 MB
Optional and third party plug-ins: NONE
Duplicate and Disabled plug-ins: NONE
Plug-ins that failed to load: NONE

[J453]

Engineering is looking into this. 

[FeedbackCommunityMember]

I'm experiencing the same problem.

[FeedbackCommunityMember]

Same here as well.

[FeedbackCommunityMember]

Me too. As a new user this is frustrating. Looks like it's been a problem for over a month now?

[FeedbackCommunityMember]

I am also being held up in the tutorials by this issue.

[FeedbackCommunityMember]

I am having the exact Same issue.   Very Frustrating to a new learner for the tutorial to be WRONG.....

[FeedbackCommunityMember]

I figured it out through a youtube video.... You are actually supposed to press ctrl + T

[Earth Oliver]

This would be funny if it wasn't so sad...

[FeedbackCommunityMember]

So is this going to be fixed?

[FeedbackCommunityMember]

same issue so frustrating

[FeedbackCommunityMember]

yes this works thanks so much

[FeedbackCommunityMember]

Continues to be an issue as of 3/21/2019.

[FeedbackCommunityMember]

Worked for me as well. Can you post the youtube video link? Are there any other commands associated with this command ID numbers?
For instance, we know now that {2207} = CTRL + T, but what about...
{1016} = ?

[FeedbackCommunityMember]

Im having the same trouble...4/14/19

Code 1016 is ctrl + d

[FeedbackCommunityMember]

Same problems here, too.  Is this also a problem while using the app or just in the tutorial?

[FeedbackCommunityMember]

I'm also experiencing this issue, any response from the eng team? Thanks for your help @J453, At the very least just posting a map of numbers to key-codes would help users a lot.

[FeedbackCommunityMember]

Hi Jeffrey, thanks for putting this on the team's radar. Any update yet? Independent of a code fix, posting a map of {number code} to key sequence would be helpful. Seems we've got this so far:

{2207} = Ctrl + t
{1016} = Ctrl + d

[FeedbackCommunityMember]

I am trying to start learning Photoshop, and am experiencing the same problem. Very confusing...

[FeedbackCommunityMember]

Same here!

[FeedbackCommunityMember]

Same problem (6/20/2019).  Tutorials are for people who don't yet know the terminology or the shortcut keys, so this problem is significant

[FeedbackCommunityMember]

Same problem here, with the number {2207} in the second tutorial (I said I was an Intermediate when I installed Photoshop if that matters), I think it also came up in the first tutorial. I can't even continue the tutorial because I don't know what I'm supposed to press. I'm using the latest version of Photoshop as of 8/5/2019 on Windows 10. I'll see if I can include a screenshot. I circled the problem  areas in red. 

[FeedbackCommunityMember]

still having the same issue 8/12/2019

[FeedbackCommunityMember]

same issue here 9/3/2019