P: Object Selection Tool crashes Photoshop

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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Just got the new update for Photoshop v23.0. I cannot use the object seletion tool anymore without Photoshop crashing after a few steps.

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Community Beginner , Dec 06, 2021 Dec 06, 2021
Here is an update on the computer situation. I took the computer into the store where I had it custom built. The diagnostics showed that the MSI Afterburner over clocked the Nividia 1080 TI Geforce to the max. When the graphics card asked for more to ativate the tool, the computer rebooted. The card was reset to default. The computer went into reboot again. The power supply came over from my former case (550w). With the new motherboard, fans, and graphics card, it wasn't enough to keep up. A new...

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Adobe Employee , Nov 10, 2021 Nov 10, 2021
Hi all,   We're happy to announce the release of Photoshop 23.0.1. This update includes the fix for this issue. To see the list of all fixed issues, click here To update Photoshop to 23.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating     Let us know if the update resolves the problem for those affected and share your feedback with us.     Thanks, Mohit
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New Here ,
Oct 30, 2021 Oct 30, 2021

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photoshop 2022 crashing when i use object selection tool !

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Adobe Employee ,
Oct 30, 2021 Oct 30, 2021

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I'm not seeing any submitted crash reports from you in our system.

 

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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I'm not seeing any submitted crash reports from you in our system.

 

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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We're tracking a couple of crashing issues with the Object Selection tool. Be sure to submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html so we can confirm you're hitting the known issues, or hitting something else we need to investigate.


Senior Product Manager - Customer Advocacy - Digital Imaging
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Explorer ,
Nov 01, 2021 Nov 01, 2021

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I have something you need to investigate - TESTING!

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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I have the latest version 23.0.0 installed and using a Nvidia GTX 1050 TI graphics card, 16 gig ram, and scratch disc on the same drive. Everyting runs fine except when I click on the "select object" tool, the entire computer crashes. restarts and come back. Everything in PS2022 was lost if it wasn't saved. The file doesn't even show in the opening window as having been open. 

 

I renamed the select file. 

 

I was on line with an Adobe tech and showed him what happens. He said it was my graphics card. 

 

This is a "repeatable" bug. It is like the coding for that button is to shut down the computer. There is no way I can use the "select object" tool. 

I downloaded the previous version 22.x.x and it crashes now too using the same tool. It seems that all the other tools are working. 

 

This version seems to be the worst that I have seen from Adobe. 

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Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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Did this happen also in 22.5.1?

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Hi all,  

 

We're happy to announce the release of Photoshop 23.0.1. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 23.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  

 

Let us know if the update resolves the problem for those affected and share your feedback with us.  

 

Thanks,

Mohit

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New Here ,
Nov 10, 2021 Nov 10, 2021

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As of 11/10/2021

 

When you hold the left click down on the magic wand tool, to the drag it over in the drop down menu to select the "object select tool". Once you let go of the left click to select the "object select tool" the program will close out automatically. Please fix this. It's super annoying.

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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I have same issue 2023 crashes with selection tool. I have a geforce-gtx-650ti  graphics card just in case. Then When I try to roll back a version same issue as usally "Instalaltion Failed". This cost me a job Interivew Yeseterday when I had a timer count down to do a design and Photoshop said " no no no no no" Really need to better test your software before release. This isnt the first time you've done this with Photoshop.

 

 

PhotoShop crashes when I use selection tool. I ca'nt work!  Then when I try to roll it back, i get "Installation Failled". You guys really need to fix these issues. The installation is one been going on and off for 5 years!

My Graphics Card is: Geforce-gtx-650ti.

MyProcessor is a: I-7-3770K 3.5GHZ

Memory is 16 GB Ram

OS: Windows 10 latest.

 

 

Ok so Photoshop 2030 crashes out so bad its non-usable. Lost a Job Interview for this and now I'm trying to roll back Installation and I cannot download any version of Photoshop I get the ERROR 113 - AND it is not any network error on my behalf since I just redownloaded like 8 programs the other day since I moved my installations to another drive. Why the hell for the past 5 years this application constantly doesn’t allow downloads without removing the entire application and reinstalling? Seriously man I’m a programmer as well and I feel you have some terrible programmers and testing in the company. Stop releasing the next version until you test it with beta testers in the real world!

 

Guess what? I can’t work and make money and I’m paying you for this?

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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@alfadoctor and @markh44156571 I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html  


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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I have seen the release of version PS 23.0.1 today and tried upgrading to it again today after reading of fixes to 23.0.0.  After upgrade PS opens OK and does not crash when I open a Tiff file (which it was doing before).  False hope!  Sadly after opening a tiff file and selecting the Object selection tool my computer crashes into a full reboot again like before.  I repeated this again and whilst stable in all other ways it crashes the instant I select the object selection tool.  So sadly I have uninstalled this version again and staying with version 22.5.3 which remains completely stable.

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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Try Photoshop 2022 / 23.0.1

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Adobe Community Professional ,
Nov 11, 2021 Nov 11, 2021

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After using Object Selection Tool on small square of white canvas I waited 30 seconds to end of process.

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New Here ,
Nov 17, 2021 Nov 17, 2021

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For anyone still experiencing this issue, I reverted to Photoshop version 22.5.3 and Photoshop has not crashed since. This might be the best option until they can provide a fix for this issue. If it crashes again for the same reason I will update you.

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Community Beginner ,
Nov 17, 2021 Nov 17, 2021

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Yeah I reverted down to 22.0.1 and that works fine for me. Thanks!

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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@scottm28807177 A computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. In this case, I would suspect your video card and driver. 

 

First, prior to opening a document, go to Preferences > Performance and click on the "Advanced Settings" button. Uncheck Use OpenCL, restart Photoshop and try your steps to see if the problem persists.

 

If that doesn't work, go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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@graysonv14194099 @markh44156571 Is your whole computer crashing or just Photoshop?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 17, 2021 Nov 17, 2021

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@Jeffrey Tranberry  Just photoshop is crashing for me. And unfortunately no crash report dialogue appears either. I have tried the trick listed on "https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html" to force the dialogue box to appear, but that doesn't work either. PS just closes without warning.

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Community Beginner ,
Nov 20, 2021 Nov 20, 2021

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Да действиттельно, и у меня такая проблема, мой microsoft surface laptop 3 прекрасно работает, а программа зависает намертво, ОБНОВЛЕНИЕ У МЕНЯ НЕ РЕШИЛО ПРОБЛЕМУ... ау разработчики и модераторы... работайте лучше и решайте проблему... зачем платить деньги за некачесвенный продукт...  

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Community Beginner ,
Nov 20, 2021 Nov 20, 2021

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Да действиттельно, и у меня такая проблема, мой microsoft surface laptop 3 прекрасно работает, а программа зависает намертво, ОБНОВЛЕНИЕ У МЕНЯ НЕ РЕШИЛО ПРОБЛЕМУ... ау разработчики и модераторы... работайте лучше и решайте проблему... зачем платить деньги за некачесвенный продукт...

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Adobe Employee ,
Nov 20, 2021 Nov 20, 2021

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@alexey21854633bmjc Your issue is something different. A freeze and a crash are completely different. I'll reply to your other thread.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Community Professional ,
Nov 20, 2021 Nov 20, 2021

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Loll someone removed my post where I mainly asked to remove the duplicate of alexey21854633bmjc

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Community Beginner ,
Nov 21, 2021 Nov 21, 2021

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I have the latest iteration of PS 23.0.1 update. It still continues to instantly go into reboot mode when I click on the selection tool. I went in and changed the preferences un-clicking the Open CL. Nothing is checked in that box. Restarted PS and it rebooted instantly again. So I unchecked the graphics card and restarted PS, selected the Object tool and instantly went into reboot mode again. Since the software reboots it doesn't kick a crash report. I tried clicking on all of the PS icons and nothing would let me in as per your directions. So I loaded the script into the DOS cmd window and selected yes. What is next? It is like the script you wrote to execute this tool is designed to put my computer into "reboot" mode. 

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