P: Pen tool lags

[fredtat]

In Photoshop CC the pen tool lags about half second from when it is initially clicked. This makes it very hard to work fast using paths. It literally takes half a second for an anchor point to appear after clicking.

[FeedbackCommunityMember]

Which OS version?

Have you tried updating your video card driver, or turning off GPU drawing in Photoshop?

Hmm, one other thing to try: set the font preview size to None.

[fredtat]

Hi Chris, thanks for the quick response. Windows 7 64bit.

Video card is up to date. 16GB RAM and a high end video card.
Turning off GPU and changing preview to non had no affect.

[FeedbackCommunityMember]

OK, we'll have to see if we can reproduce the delay.

[fredtat]

Great, please do...it's driving me crazy. My Graphics card is a GEFORCE GTX 670

[MarcinKrzyzaniak]

I just instal new CC and have same problem. It is just frustrating when You have 70 packshots to cut from background and and after 10 you want to throw your monitor out the window. I have this problem on two PC's:

Phenom II X6 1090T (3,2 GHz), 8 Gb Ram, GeForce 450 GTS - Windows 7 Pro 64bit
Phenom II X6 1045T, 8Gb Ram, Ati 6850 - Windows 8 64bit

I turned off Smooth lines in advanced performance options but it change nothing to performance.

[fredtat]

Hi Chris, I just installed the newest CC update hoping it would have resolved this issue but it is still there! This is driving me crazy. Cropping images is such a pain.

I'm telling you, I click and the anchor appears about half a second later. In previous versions, the anchor appears immediately allowing for fast workflow.

Please confirm you are seeing the same thing on a PC running Windows 7 64 bit.

This is really frustrating.

[FeedbackCommunityMember]

Do you have any third party plugins installed? Have you tried disabling them?

So far we're not seeing the slowdown, and we're trying to figure out why a few people see such a slowdown.

[FeedbackCommunityMember]

We haven't been able to reproduce a slowdown.

Do you have any third party plugins? Have you tried disabling them?

[fredtat]

No plugins at all. Processor is Intel 8-core i7-2600K @ 3.40GHZ. I have two Dell 30" monitors running with Nvidia Geforce GTX 670. Running 64bit Windows 7.

Now I did a test that had an interesting result. I ran regular Photoshop CC instead of the 64bit version and I noticed that it worked much better...however still not perfect. Every 1 out of three clicks has a slow anchor running regular Photoshop. Meaning, most of the time the anchors are showing up immediately but then a slow one comes and then fast again.

However in PS CC 64 they are all very slow to respond to the mouse clicks.

[fredtat]

OK update. This is really weird. After running the regular PS and then going back to the 64 version, the problem has gone away. I am seeing it respond as it should. This is very weird because I tried everything to fix this. I updated all my drivers, restarted my PC many times over and nothing helped! It never dawned on me to try the other version of PS.

So this is exactly what I did (hopefully it helps someone else):
1. I started up regular PS CC x32\
2. I opened a new file at default photoshop size preset
3. I started clicking away with the pen tool and saw the inconsistent response as mentioned above.
4. I closed it down then decided to startup PS CC x64 by right clicking on the PS icon and running as adminstrator (thinking this might have something to do with it). Sure enough when I did it like this, the problem had completely disappeared. But apparently when you run as admin, you cannot import any images. weird.
5. I closed it down then booted up regular...still working perfectly! I don't know if running the 32PS first helped or if booting up as admin did it. But something along those steps fixed the problem.

[fredtat]

Marcin, please see my thread above and see if that helps you as well.

[FeedbackCommunityMember]

The fact that it is different in 32 bit, and has a pattern like that, probably means it is some sort of video driver issue. Yes, administrator could have something to do with it, especially if you have different settings or utilities running.

[fredtat]

It can't strictly be a video driver or admin issue though because I have been running CS5.5 for years...no issues. There is something not playing nice together.

[fredtat]

Bad news...problem is back and nothing I do will make it go away. This is driving me nuts!

[FeedbackCommunityMember]

CS5.5 doesn't use the video driver the same way that CC does (CC uses more). Did you update the driver from the GPU maker's website, or Microsoft (big mistake)?

[MarcinKrzyzaniak]

No, no any plugins installed just clean Photoshop CC, anyway for me it is problem with optymalisation. Generally every app from CC set works much slower than my old Cs5. And i understand that each new program need more an more to work. But patches are just essential element of the interface. And same function works fine in Illustrator and InDesign.

I checked a few different configurations, some have this problem, some do not. Generally i have no clue why it is laggy on some PC's and some works fine.

[FeedbackCommunityMember]

No, they don't need that much more in system resources. Photoshop CC runs about the same or faster than older versions for most people.

[PECourtejoie]

Chris, for your info, Mike Shaw said on the U2U that it's a known issue: http://forums.adobe.com/message/54229...

[PECourtejoie]

Fred, Adobe seems to be aware of the problem: http://forums.adobe.com/message/54229...

[MarcinKrzyzaniak]

Hope they fix it fast, i pay for program i can not use.

[FeedbackCommunityMember]

That was about 14.0, and should have been addressed in 14.1.

[FeedbackCommunityMember]

Dear Chris Cox,

We are also facing the same problem. We have upgraded the RAM and Processor also but still the problem remain the same. It will be very helpful if you could help us as soon as possible, because our lot of money and resources is wasting because of this issue.

[FeedbackCommunityMember]

or either if you could suggest that how can we get the speed of pen tool as it was in previous versions i.e. (CS3 or CS4)

[Cervise]

W7 X64 i7 3,3GHZ GTX285 24GIG RAM

Pen Tool still lags like he-ll, any workaround for that so far?

(And no! All stanfard tipps given, aren't working)

What for Buying CC if it's worse then CS5 !? (Workspeed is very bad)

[Cervise]

By the Way: I Figured out, if i press ALT+R Click on my mouse, the sizeidicator for my brushsize appears where i can drag to the horizontal or vertical to adjust the size. This indicator also is affected by this lag. That means when i click and want instantly change the size, this indicator needs about 1/2-1 sec to appear.