P: Photoshop 23.0 crashes when trying to use touchscreen

[Giulio Zanni]

The system automatically updated to PS 23.0. Now the PS crashes when trying to zoom in or tilt the image by hand on the touchscreen. I tried to disable the graph

[Giulio Zanni]

The system automatically updated to PS 23.0. Now the PS crashes when trying to zoom in or tilt the image by hand on the touchscreen. I tried to disable the graphic card but nothing change. I need to be able to work 

[J453]

I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

You can install the previous version 22.x (v2021) and keep the current version installed so we can continue to troubleshoot: https://helpx.adobe.com/download-install/using/install-previous-version.ug.html 

[alanber]

I have the same issue.

[J453]

Thanks @alanber I found your submitted crash log. I've asked engineering to take a look. 

[J453]

@Giulio Zanni if you can submit a crash log I can confirm whether you're hitting the same issue @alanber or something different.

[Giulio Zanni]

I sent the crash report. I resinstall the previous version and everything is back to normal

[J453]

Thanks. You are seeing the same issue. Much appreciated.

[talos72]

When trying to navigate canvas with Cintiq, PS locks up.  I have to force close app.  After that I can't run PS. Only reinstall seems to work.

[J453]

Does it crash out (disappears back to the desktop) or freeze, and you have to force quit?

[talos72]

I have to force quit.  Then trying to restart it gets stuck on the welcome screen a lot of times.  So I have to reinstall.  To be honest I am not even sure if it is only the touch functions of my tablet that cause it.  But last few times trying to pinch and zoom canvas did the app in.

[talos72]

To clarify the screen just freezes with canvas and tools open...just unresponsive completely.  Then I have to force quit.  

[J453]

You could try the big hammer and restore your preferences using this manual method: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

After you do this, does it work correctly?

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

[talos72]

I did delete the settings.  Restarted ok but once again it froze trying to pinch or rotate using touch on cintiq. 

[talos72]

It automatically generted a crash report I sent.

[J453]

Did you include the email address you used here to post? I can't find the crash report using that email address.

[Micah Player]

This is also happening to me on my Surface Studio 2. The moment I try to pinch to zoom or use two fingers to pan, everything freezes up and a crash error is generated. 

[talos72]

So I turned off touch option on my tablet. PS seemed to work ok.  Then I closed the app, reopened it.  Tried one brush then upon attempting to switch brush PS choked...froze again.  So something is going on with latest update. 

[talos72]

Sorry.  tried receating it....now it won't crash.  hehe.  But next time it does I will include email.  Isn't there a crash log on my machine?

[talos72]

So this time it did crash but only when trying to close PS.  It just hangs.  I have to force close it.  Unfortunately it did not generate a crash report.

[Giulio Zanni]

@Micah Player Yes, I am on a Lenovo but works as the Studio and I have exactly the same problem. The same happens on my HP laptop 

[Lavrentivs]

I have the same problem with my Surface Go. The previous version worked without problem when I use pinch to zoom, now it crashes whenever I try. I will need to reinstall the previous version. This is annoying, please fix it.

[hakokoto]

Hi,

I have the same issue, Wacom Cintiq Pro.

Trying using touch function on canvas and PS locks up, then it generted an error report.

I can not use touch function on new 23.0 update.

PS 22.5 works just fine with the touch function on the same PC configuration.

OS: Windows 11

Tablet: Wacom Cintiq Pro 13

[wight-st]

This is happening to me too. Just updated and have now experienced at least 5 crashes within 30 seconds of starting Photoshop. Tried resetting preferences, and disabling third party plugins. No dice. I'm gonna roll back until this is fixed.

[talos72]

Hi

I sent a new crash report with my email.  Please assist. Thanks

[bd.photography]

I'm not able to use Photoshop 2022 with touch gestures. Eg. zooming with 2 fingers. Just touching the screen with 2 fingers and  Photoshop crashes. Sometimes also when just touching the canvas.

Even resetting all doesn't help. 

System is current Windows 10