P: Photoshop 23.0 crashes when trying to use touchscreen

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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The system automatically updated to PS 23.0. Now the PS crashes when trying to zoom in or tilt the image by hand on the touchscreen. I tried to disable the graph

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correct answers 3 Correct answers

Adobe Employee , Nov 10, 2021 Nov 10, 2021
Hi all,   We're happy to announce the release of Photoshop 23.0.1. This update includes the fix for this issue. To see the list of all fixed issues, click here To update Photoshop to 23.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating     Let us know if the update resolves the problem for those affected and share your feedback with us.     Thanks, Mohit
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Adobe Employee , Oct 28, 2021 Oct 28, 2021
Major facepalm moment and massive apologies!  We're working on getting a fix out ASAP.  In the meantime the workarounds are to either just disable and not use touch or disable the Spaces plugin by simply renaming it with a ~    If you disable the "Spaces" plugin then the crash goes away. To disable rename the "Spaces" folder in Plugins to "~Spaces". Change C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\Spaces To: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\~...

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Adobe Employee , Oct 26, 2021 Oct 26, 2021
Thanks @alanber I found your submitted crash log. I've asked engineering to take a look. 
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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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The system automatically updated to PS 23.0. Now the PS crashes when trying to zoom in or tilt the image by hand on the touchscreen. I tried to disable the graphic card but nothing change. I need to be able to work 

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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I'm not seeing any submitted crash reports from you in our system.

 

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

 

You can install the previous version 22.x (v2021) and keep the current version installed so we can continue to troubleshoot: https://helpx.adobe.com/download-install/using/install-previous-version.ug.html 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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I have the same issue.

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Thanks @alanber I found your submitted crash log. I've asked engineering to take a look. 


Senior Product Manager - Customer Advocacy - Digital Imaging
Bug Acknowledged

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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@Giulio Zanni if you can submit a crash log I can confirm whether you're hitting the same issue @alanber or something different.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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I sent the crash report. I resinstall the previous version and everything is back to normal

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Thanks. You are seeing the same issue. Much appreciated.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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When trying to navigate canvas with Cintiq, PS locks up.  I have to force close app.  After that I can't run PS. Only reinstall seems to work.

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Does it crash out (disappears back to the desktop) or freeze, and you have to force quit?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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I have to force quit.  Then trying to restart it gets stuck on the welcome screen a lot of times.  So I have to reinstall.  To be honest I am not even sure if it is only the touch functions of my tablet that cause it.  But last few times trying to pinch and zoom canvas did the app in.

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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To clarify the screen just freezes with canvas and tools open...just unresponsive completely.  Then I have to force quit.  

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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You could try the big hammer and restore your preferences using this manual method: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

After you do this, does it work correctly?

 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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I did delete the settings.  Restarted ok but once again it froze trying to pinch or rotate using touch on cintiq. 

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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It automatically generted a crash report I sent.

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Did you include the email address you used here to post? I can't find the crash report using that email address.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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This is also happening to me on my Surface Studio 2. The moment I try to pinch to zoom or use two fingers to pan, everything freezes up and a crash error is generated. 

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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So I turned off touch option on my tablet. PS seemed to work ok.  Then I closed the app, reopened it.  Tried one brush then upon attempting to switch brush PS choked...froze again.  So something is going on with latest update. 

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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Sorry.  tried receating it....now it won't crash.  hehe.  But next time it does I will include email.  Isn't there a crash log on my machine?

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Explorer ,
Oct 26, 2021 Oct 26, 2021

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So this time it did crash but only when trying to close PS.  It just hangs.  I have to force close it.  Unfortunately it did not generate a crash report.

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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@Micah Player Yes, I am on a Lenovo but works as the Studio and I have exactly the same problem. The same happens on my HP laptop 

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New Here ,
Oct 26, 2021 Oct 26, 2021

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I have the same problem with my Surface Go. The previous version worked without problem when I use pinch to zoom, now it crashes whenever I try. I will need to reinstall the previous version. This is annoying, please fix it.

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Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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Hi,

I have the same issue, Wacom Cintiq Pro.

Trying using touch function on canvas and PS locks up, then it generted an error report.

I can not use touch function on new 23.0 update.

 

PS 22.5 works just fine with the touch function on the same PC configuration.

OS: Windows 11

Tablet: Wacom Cintiq Pro 13

 

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Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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This is happening to me too. Just updated and have now experienced at least 5 crashes within 30 seconds of starting Photoshop. Tried resetting preferences, and disabling third party plugins. No dice. I'm gonna roll back until this is fixed.

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Explorer ,
Oct 27, 2021 Oct 27, 2021

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Hi

 

I sent a new crash report with my email.  Please assist. Thanks

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New Here ,
Oct 27, 2021 Oct 27, 2021

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I'm not able to use Photoshop 2022 with touch gestures. Eg. zooming with 2 fingers. Just touching the screen with 2 fingers and  Photoshop crashes. Sometimes also when just touching the canvas.

Even resetting all doesn't help. 

 

System is current Windows 10

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