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salty31337
Known Participant
February 16, 2022

P: Photoshop 23.2 freezes on macOS while changing layer styles/opacity on a PSB file

  • February 16, 2022
  • 返信数 52.
  • 17398 ビュー

Using macOS (latest version) on an iMac Pro. Changing the opacity on a PSB freezes up the program for 5 to 10 minutes at a time where you cannot do anything in the program. No spinning beach ball, just stuck on the arrow with no ability to cancel, exit, or do anything. Just started after I updated. Super wierd, but problematic. 

 

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    J
    J453
    Legend
    February 19, 2022

    @Gabriel231985358wtt When it crashes, do you get the crash reporter dialog? I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

      J
      J453
      Legend
      February 19, 2022

      Does it happen with all files? or specific files?

       

      I've tried adjusting opacity of layers, adjusting layer effects, etc and cannot reproduce on macOS 12.1 with Photoshop 23.2.

       

      If you have a specific file or setting that always triggers it, please share the PSD. That might be the fastest way for us to reproduce the issue.

      D
      defaultzy8wvia4frxn
      Participant
      February 17, 2022

      Photoshop 2022 - Version: 23.2

      Mac OS 12.0.1 Monterey

       

      Photoshop freezing up every time I go to apply a layer style, specifically drop shadow...

       

       

      {Thread title edited by moderator}

       

        nikunj.m
        Community Manager
        nikunj.mCommunity Manager
        Community Manager
        February 17, 2022

        Hi,

         

        We're sorry about the trouble with Photoshop. You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, relaunch Photoshop to check if it helps.

         

        If the issue persists, you can try to reset the preferences of Photoshop manually using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

        Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

         

        Let us know how it goes!

        Regards,

        Nikunj

          Wingowhap
          Wingowhap
          Participant
          February 19, 2022

          Same problem on my Macbook Pro. I have deadlines early next week and now I need to downgrade photoshop. Adobe should be refunding us.

           

            J
            JonesBee
            Participating Frequently
            February 19, 2022

            I am having time out issues in Photoshop. Especially using blending options screen functions. 

             

            I'm working a project and its now frozen and I can't save. HELP!

             

             

            [Branched from another thread and renamed by moderator]

             

              Kukurykus
              Kukurykus
              Legend
              February 19, 2022

              Are you the author of the thread on the other account?

                J
                JonesBee
                Participating Frequently
                February 19, 2022

                No, I am not.

                franciscoh91433758
                franciscoh91433758
                Participant
                February 19, 2022

                I HAVE THE SAME PROBLEM!!!! PLEASE HELP!!!!!

                  Dynamic_beauty15A8
                  Dynamic_beauty15A8
                  Participating Frequently
                  February 19, 2022

                  Same problem on a M1 Mac mini. I ended up downgrading to 23.1.1

                    Mr.Senpai
                    Mr.Senpai
                    Participating Frequently
                    February 19, 2022

                    same.

                      S
                      salty31337作成者
                      Known Participant
                      February 17, 2022

                      But now I can't rotate the canvas. Which is murder on you when you are used to doing that and an illustrator / finisher. This update gives me sadface. 

                        T
                        tristangreatrex
                        Participant
                        February 17, 2022

                        MacBook Pro 16

                        Apple M1 Max

                        Memory 64GB

                        OS Monterey

                        12.2.1

                        Photoshop 23.2

                         

                        Photoshop freezes (force escape to restart), so no chance to submit crash report. Freezes when using layer effects. Change stroke thickness and it freezes, as werll as other later styles. Work keeps getting lost. Not on PSB files but .PSD

                        Followed the advice: "Please try disabling the option to Use Graphics Processor by going to Preferences, then Performance. Once done, relaunch Photoshop to check if it helps." - It seems to work, althougfh I havn't started todays work in earnest.

                         

                          Mr.Senpai
                          Mr.Senpai
                          Participating Frequently
                          February 17, 2022

                           I'm having this same issue, super furastrating. I called adobe and they said to update my macOS which I still run Catolina because whatever. Never had a issue so why fix it type of thing. But this has to be a problem in they're 23.2 update.

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